McKenzie Zachery
LEXINGTON,KY
Summary
Dependable team member in successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Daycare Teacher's Assistant
Early Childhood Laboratory
2022.10 - Current
- Set up playroom and childcare areas for safety and cleanliness.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Complied with strict safety and organizational regulations, policies, and procedures.
- Arrived at assigned areas on time, prepared, and ready to work.
- Established safe play environment for children.
Day Camp Counselor
Girl Scouts Of Kentuckiana
2022.06 - 2023.08
- Built and maintained positive relationships with campers, staff and families.
- Kept all camper and work areas neat, clean and organized.
- Planned and lead diverse activities to entertain children and promote core values.
- Updated all documentation and logs to maintain camp and camper records.
- Monitored behavior of each child and reported incidents or suspicion of abuse to superiors.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Server
Eatz Vietnamese Restaurant
2022.06 - 2022.09
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Team Leader Manager
Chick-fil-A
2020.08 - 2021.08
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
Education
High School Diploma -
John Hardin High School
Elizabethtown, KY06.2022
Skills
- Daily Specials Memorization
- Order Management
- Health and Safety
- Customer Engagement
Certification
- First Aid/CPR certification
Timeline
Daycare Teacher's Assistant
Early Childhood Laboratory
2022.10 - Current
Day Camp Counselor
Girl Scouts Of Kentuckiana
2022.06 - 2023.08
Server
Eatz Vietnamese Restaurant
2022.06 - 2022.09
Team Leader Manager
Chick-fil-A
2020.08 - 2021.08
High School Diploma -
John Hardin High School
- First Aid/CPR certification
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