McKenzie Brown
Project Coordinator
Boise,ID
Summary
A versatile Project Coordinator with a background in successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status, and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills. I am seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
8
8
years of professional experience
5
5
Years experience with Microsoft softwares
Work History
Project Coordinator
Atlas Technical Consultants
Boise, ID
06.2023 - 10.2023
- Scheduling of excavations and drillings for multiple sites.
- Collecting payments and releasing reports.
- Project setups for team use.
- Billing set up and coding.
- Mapping locations for fieldwork to distribute to subcontractors.
- Report publishing and uploading to digital platforms.
- Identified issues, analyzed information, and provided solutions to problems.
- Tracking recurring services and communicating schedules to team members to ensure completion.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Maintained database and spreadsheets with accurate inventory and status.
Inside Sales Representative
United Site Services
Boise, ID
08.2022 - 04.2023
- Maintained a minimum of 40 outbound calls per day
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Answered customers' questions regarding products, prices, and availability.
Customer Service Representative
Gymreapers
Boise, Idaho
04.2022 - 08.2022
- Fielding incoming calls from customers
- Placing phone orders and collecting payment
- Responding and resolving concerns via email and phone calls
- Deescalating upset customers to determine the next steps to achieve resolutions
- Responding to chargebacks
- Creating data collection spreadsheets
Manager
Jimmy John's
Boise, Idaho
10.2021 - 04.2022
- Handling and resolving customer complaints in person and via phone calls
- Tracking inventory records and ordering products weekly
- Hiring and training new employees
- Keeping in-store, drive-thru, delivery, and pick-up orders separate and organized
- Maintaining cleanliness standards
- Balancing registers and safe to calculate proper bank deposit
- Collecting payments via cash and card
- Directing and delegating smaller jobs amongst employees based on their strengths
- Ensuring schedules are compliant with all availabilities and resolving staffing issues
Manager of Special Projects
Microbe Formulas & Cellcore Biosciences
Meridian, ID
11.2019 - 10.2021
- Organized and prioritized workload to delegate responsibilities among colleagues
- Managed workflow and production output of consultants
- Collecting monthly data points and revenue for monthly budgeting
- Project Management and project tracking through multiple departments
- Creating data collection spreadsheets
- Pulling monthly reports of pending commissions, determining which accounts are valid to be paid, paying valid accounts, and contacting those with invalid accounts to resolve issues for upcoming pay cycles
- Processing payments via wire transfer and seeing through the entire process of international distribution orders
- Responding to chargebacks
- Monitoring fraud systems to proactively protect customers
- Placing phone orders and collecting payment
- Responding and resolving concerns via email and phone calls
- Pulling weekly reports to show productivity
- Deescalating upset customers to determine the next steps to achieve resolutions
- Resolving case-by-case customs clearance delays for packages being sent internationally
Instructor/Assistant Teacher
YMCA
Meridian, ID
08.2018 - 11.2019
- Answering multi-line phones in a timely and professional manner
- Maintaining paper and electronic records
- Assisting in resolving account issues and explaining policy
- Tracking enrollment, creating accident reports, and designing fliers for parents using Microsoft
- Coordinating transportation between schools and other YMCA facilities with the Brown Bus Co
- Managing food and office supply orders
- Running student activities and assisting head instructors during class
- Providing a support system for students and resolving issues regarding special needs and behavioral issues
- Working one-on-one with children with learning disabilities in a classroom setting
Assistant
Innovative Custom Homes
Meridian, ID
10.2018 - 06.2019
- Creating and maintaining an organizational system for paper and electronic files
- Working independently and remotely to complete tasks and meet deadlines
- Answering contractor and customer calls
- Editing site designs to add landscaping features using Chief Architect X11 software
Store Team Member
Jimmy John's
Boise, ID
03.2016 - 08.2018
- Greeting customers in a friendly manner
- Handling and resolving customer complaints in person and via phone calls
- Completing work accurately and with a sense of urgency
- Keeping in-store, drive-thru, and phone orders separate and organized
- Upselling additional items to increase sales
- Maintaining cleanliness standards
- Collecting payments via cash and card
Education
High School Diploma -
Borah High School
Boise, ID 08.2015 - 05.2018
Skills
Proficient in Microsoft Office
Proficient in Google software
Effective communicatorAble to work with multiple systems at once to accomplish goals3 Years experience in Project Management
Distribution coordination for both domestic and international salesTax documentation reviewContract reviewBasic QuickBooks understandingAbility to work as part of a teamStrong customer service skillsReport preparation
Complaint resolution
Money handling abilities
Timeline
Project Coordinator
Atlas Technical Consultants
06.2023 - 10.2023
Inside Sales Representative
United Site Services
08.2022 - 04.2023
Customer Service Representative
Gymreapers
04.2022 - 08.2022
Manager
Jimmy John's
10.2021 - 04.2022
Manager of Special Projects
Microbe Formulas & Cellcore Biosciences
11.2019 - 10.2021
Assistant
Innovative Custom Homes
10.2018 - 06.2019
Instructor/Assistant Teacher
YMCA
08.2018 - 11.2019
Store Team Member
Jimmy John's
03.2016 - 08.2018
High School Diploma -
Borah High School
08.2015 - 05.2018