McKenzy Brackens
Summary
Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Security Supervisor skilled in providing exceptional security monitoring, knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations.
Overview
10
10
years of professional experience
Work History
Warehouse Administrator
Wayfair
10.2023 - Current
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
- Evaluated vendor offerings for potential inclusion in release processes, identifying tools that improved overall efficiency and effectiveness.
- Streamlined shipping procedures, reducing errors and decreasing lead times for customers'' orders.
- Collaborated with other departments to address any logistical concerns or challenges promptly.
Trailer Dock and Release Specialist
Amazon
01.2021 - 09.2023
- Assisted in training new employees on release procedures, contributing to their professional growth within the organization.
- Coordinated efforts across multiple departments involved in product launches, resulting in seamless execution.
- Championed continuous improvements within the Release Specialist role by staying up-to-date on industry trends and technology advancements.
Server
Texas Roadhouse
08.2019 - 03.2021
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Manager
Kms Janitorial
11.2013 - 08.2018
- Improved safety procedures to create safe working conditions for workers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Manager
Kms Janitorial
02.2018 - 03.2021
- Improved safety procedures to create safe working conditions for workers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
High School Diploma -
Scott High School
Taylor Mill, KY02.2013
Skills
- Order Fulfillment
- Lean Warehousing
- Warehouse Logistics
- Operations Planning
- Cross-Functional Collaboration
- Product and service solutions
- Brand representation
- Understanding Customer Needs
- Shift Scheduling
- Staff Training and Development
- Brand Management
- Onboarding and Orientation
- Multiple Priorities Management
Timeline
Warehouse Administrator
Wayfair
10.2023 - Current
Trailer Dock and Release Specialist
Amazon
01.2021 - 09.2023
Server
Texas Roadhouse
08.2019 - 03.2021
Manager
Kms Janitorial
02.2018 - 03.2021
Manager
Kms Janitorial
11.2013 - 08.2018
High School Diploma -
Scott High School