Mckenzy Stacy
Springfield,IL
Summary
Driven teammember with a proven track record at JB Hawks, excelling in customer service and sales by leveraging exceptional problem-solving and active listening skills. Achieved increased customer loyalty through effective complaint resolution and conflict management. Skilled in product knowledge, contributing to significant sales growth. Demonstrates a strong ability to maintain high accuracy under pressure, ensuring customer satisfaction. Working well with team members but also does well individually as well.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
JB Hawks
03.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exhibited high energy and professionalism when dealing with customers
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Online Grocery Associate
Walmart
05.2018 - 07.2020
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
Education
No Degree - Certified Recovery Support Specialist
SIU School of Medicine
Springfield05.2024
High School Diploma -
Pontiac Highschool, Pontiac IL
Pontiac, IL04.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Complaint resolution
- Product Knowledge
- Product Sales
Timeline
Customer Service Representative
JB Hawks
03.2023 - Current
Online Grocery Associate
Walmart
05.2018 - 07.2020
No Degree - Certified Recovery Support Specialist
SIU School of Medicine
High School Diploma -
Pontiac Highschool, Pontiac IL