McKinlee Looney
Grundy,VA
Summary
Dynamic and detail-oriented professional with a proven track record at Legacy Bank, excelling in money handling and customer relationship development. Recognized for maintaining accuracy in high-pressure environments while fostering trust and rapport with clients. Committed to delivering exceptional service and enhancing customer satisfaction through attentive communication and support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bank Teller
Legacy Bank
Grundy, VA
02.2022 - 09.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
Waitress
Peking Buffet
Grundy, VA
10.2021 - 02.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Substitute Teacher/Aide
Buchanan County Public School
Grundy, VA
09.2015 - 01.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
- Assisted in organizing and supervising school field trips, enhancing learning through real-world experiences.
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
Education
No Degree - Medical
Southwest Virginia Community College
Richlands VAHigh School Diploma -
Grundy Senior High School
Grundy, VA05.2014
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Patience and empathy
- Transaction processing
- Listening and comprehension
- Relationship building
Certification
Phlebotomy
Timeline
Bank Teller
Legacy Bank
02.2022 - 09.2022
Waitress
Peking Buffet
10.2021 - 02.2022
Substitute Teacher/Aide
Buchanan County Public School
09.2015 - 01.2020
No Degree - Medical
Southwest Virginia Community College
High School Diploma -
Grundy Senior High School