McKinley Brossette
Youngsville,LA
Summary
Dynamic and results-oriented professional with a proven track record at Sonics Drive In, where I excelled in fast-paced environments, demonstrating exceptional customer service and teamwork. Leveraged strong communication skills and food safety awareness to enhance customer satisfaction and operational efficiency. Achieved remarkable order accuracy, contributing significantly to increased revenue and positive guest experiences.
Overview
1
1
Certification
Work History
Carhop Server
Sonics Drive In
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Answered guest questions and promoted special products.
- Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Contributed to team success by regularly communicating with coworkers and offering assistance when needed.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Memorized orders and maintained Number% accuracy in high-traffic times.
- Assisted in training new hires, ensuring they were equipped with the necessary skills and knowledge to provide exceptional customer service.
- Collaborated with kitchen staff to address any special dietary needs or modifications requested by guests.
- Operated manual and electric appliances to peel, slice, and trim food.
- Resolved customer complaints professionally, demonstrating empathy and understanding of their concerns.
- Maintained knowledge of current promotions, policies regarding payment, exchanges, and security practices to provide accurate information to customers.
- Increased order accuracy by carefully listening to customers'' requests and double-checking orders before delivery.
- Assisted in promoting menu items and daily specials, resulting in increased revenue for the establishment.
Crew Member
McDonald's Restaurant
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Crew Member
Arbys Resturant
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
Server
Twin Peaks Restaurants
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
House Cleaner
Dianne’s Cleaning
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
Host/Server
Yamatosteakhouseofjapan
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Education
Highschool Diploma - Basic Diploma
James Madison Highschool
Online 08.2023
Skills
- Excellent customer service
- Strong work ethic
- Energy and enthusiasm
- Quick learner
- Cleanliness
- Flexibility
- Food safety awareness
- Handling complaints
- Memory retention
- Order accuracy
- Carrying trays
- Promoting specials
- Tactfulness
- Salesmanship
- Maintaining appearance
- Personal hygiene
- Friendly attitude
- Fast and efficient
- Good communication
- Willing to learn
- Teamwork and collaboration
- Fast food customer service
- Customer service
- Works Well Under Pressure
Certification
Carpentry
Timeline
Carhop Server
Sonics Drive In
Crew Member
McDonald's Restaurant
Crew Member
Arbys Resturant
Server
Twin Peaks Restaurants
House Cleaner
Dianne’s Cleaning
Host/Server
Yamatosteakhouseofjapan
Highschool Diploma - Basic Diploma
James Madison Highschool