McKinley Erickson
Henrico,VA
Summary
Friendly Bartender with exceptional customer service skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Bartender
Red Carpet Nightclub
12.2022 - 02.2024
- Increased customer satisfaction by providing excellent service.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Security Team Lead
Red Carpet Nightclub
12.2022 - 02.2024
- Developed and enforced security policies for improved safety throughout the organization.
- Mentored junior security staff, resulting in increased professionalism and skill development.
- Collaborated with cross-functional teams to develop comprehensive emergency response plans.
- Streamlined communication between security staff and management, leading to faster resolution of issues.
- Liaised with local law enforcement agencies to maintain a strong working relationship for mutual support during incidents.
- Evaluated performance metrics of team members regularly, providing constructive feedback for continuous improvement in their roles as security professionals.
- Managed incident response teams during emergencies, ensuring timely resolution and minimal impact on operations or personnel safety.
- Spearheaded a culture of vigilance among employees across all departments through informative presentations on workplace safety practices.
Cook
Arroy
01.2023 - 10.2023
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
Bachelor of Arts - Project Management
Saint Cloud State University
Saint Cloud, MN04.2017
Skills
- Payment Processing
- Suggestive Selling
- Food Service
- Beverage Preparation
- Menu Memorization
- Food Preparation
- Customer Service
- Responsible Alcohol Service
- Clear and effective communication
- Handling Difficult Customers
- Changing beer kegs
- Cash Register Operation
- Creative Mixology
- Outgoing Personality
- Cleanliness and hygiene
- Cocktail Service
- Fast Learner
- Continuous Improvement
- Engaging Customers
Timeline
Cook
Arroy
01.2023 - 10.2023
Bartender
Red Carpet Nightclub
12.2022 - 02.2024
Security Team Lead
Red Carpet Nightclub
12.2022 - 02.2024
Bachelor of Arts - Project Management
Saint Cloud State University