MCKINLEY GRIGGS
Columbus,Ga
Summary
Accomplished Sales Associate Manager/Technician with 6 years of experience training, coaching and motivating sales professionals. Expert at continually enhancing skills of sales staff to support achievement of quotas and maximize profits. Seasoned professional at identifying weaknesses and addressing performance issues, resulting in increased earnings.
Overview
19
19
years of professional experience
Work History
Sales Associate Manager/Technician
Wireless Inc,
09.2017 - Current
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Encouraged customers to make additional purchases and suggested relevant items
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges and security practices
- Provided technical support for Apple product users, including Mac Books, iPhones, iPads, and more.
- Diagnosed and resolved hardware and software issues, ensuring timely issue resolution.
- Maintained accurate records of customer interactions and solutions provided, contributing to streamlined support process.
- Collaborated with technical support team to tackle complex technical challenges and share knowledge.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Repair over 25 to 30 I phones per day.
ASSOCIATE
ELECTRONICS, Walmart
12.2018 - 02.2020
- Providing customer service by acknowledging customer and their needs, assisting with purchasing decisions, locating items, resolving issues/ concerns, promoting products/services while ensuring safe environment
- Maintaining electronics area by stocking or rotating merchandise, removing damaged goods, setting up, cleaning/organizing displays, signing, pricing merchandise appropriately, and securing items
- Activating new accounts, transferring service between carriers, adding minutes to accounts of smart and non- smart cell phones
- Assisting customers with question regarding tablets, laptops, computers, games systems, televisions other electronic devices purchases
- Utilized variety of hand tools and power tools for installation, repair, and maintenance of electronics equipment.
- Greeted customers and offered assistance for increased customer satisfaction.
Sales and Repair Technician
IFix And Repair
06.2017 - 06.2018
- Assisted customers with inquiries related to Apple products, addressing questions, concerns, and technical issues.
- Provided tailored solutions and troubleshooting assistance to enhance customer satisfaction.
- Received positive feedback from customers for delivering exceptional service and resolving issues promptly.
- Conducted product demonstrations and tutorials to educate customers on Apple product features.
- Participated in continuous training to stay updated on Apple's latest products and software.
- Diagnosed errors or technical problems to service equipment and offer customer support during field visits.
Education
No Degree - Business Management
Columbus State University
Columbus, GA05.2024
High School Diploma -
Woodside High School
Newport News, VA06.2008
Skills
- Meeting Management
- Coaching and Mentoring
- Workforce Scheduling
- Sales Calls
- Motivational Leadership
- Troubleshooting and problem-solving
- Hardware and software diagnostics
- Effective communication and customer service
- Multitasking and time management
- Proficiency in macOS and iOS
- Attention to detail and documentation
- Excellent Communication Skills
- Business Development and Planning
- Verbal and Written Communication
- CRM Software
- Product Knowledge
- Profit and Revenue-Generating Strategies
- Profit Target Achievement
- Sales Expertise
- Persuasive Negotiations
- Customer Consultations
- Direct Sales
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 4 staff members.
- Exceeded monthly store sales goals 6 months in a row.
- Managed a store that exceeded company expectations in every category during the first quarter of store opening.
- Increased sales by 20% by coaching department sales associates on new merchandising standards.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
money comes to me from all angles
me
Timeline
ASSOCIATE
ELECTRONICS, Walmart
12.2018 - 02.2020
Sales Associate Manager/Technician
Wireless Inc,
09.2017 - Current
Sales and Repair Technician
IFix And Repair
06.2017 - 06.2018
No Degree - Business Management
Columbus State University
High School Diploma -
Woodside High School