McKinley Heiden
Fayetteville,GA
Summary
Highly motivated and adaptable student-athlete with a desire to take on new challenges. Skilled in customer service, interpersonal relations, organization, and time management. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Press Box Coordinator
Berry College Student Work Program
Rome, GA
08.2024 - 05.2025
- Organized behind-the-scenes operations of music management and production.
- Welcomed opposing teams and families to our campus's facility, and ensured they had an enjoyable experience at all sporting events.
- Organized team events to promote a positive work environment.
- Facilitated communication between different departments in order to resolve issues quickly.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Participated in my coworkers' tasks to facilitate productivity or help overcome difficulties.
- Resolved customer complaints or answered customers' questions.
Food and Beverage Server
Laguna Beach Christian Retreat
Panama City Beach, FL
05.2024 - 07.2024
- Stocked service areas with supplies such as napkins, utensils, condiments, and glassware.
- Communicated with kitchen staff regarding order details and special requests from guests.
- Maintained a clean workstation throughout shifts, including tables, chairs, floors, counters, and refrigerators.
- Suggested food and beverage items to customers based on their preferences.
- Professionally handled customer complaints while maintaining composure under pressure.
- Assisted other servers as needed during peak periods or when short-staffed.
- Maintained accuracy while handling payments, giving change, and printing receipts for customers.
- Completed opening and closing checklists to ensure smooth store operations.
- Welcomed guests with a personable attitude, and brought beverage orders while reviewing menu options.
- Maintained knowledge of current menu items, ingredients, and preparation methods.
- Trained new employees on operational procedures and how to use the technology system provided by our employer.
Education
Bachelor of Science - Business Management
Berry College
Rome, GA05-2027
High School Diploma -
Starr's Mill High School
Fayetteville, GA05-2023
Skills
- Project management
- Employee training
- Customer service
- Conflict resolution
- Team collaboration
- Event coordination
- Adaptability and flexibility
Affiliations
- Varsity level student-athlete at Berry College (Women's Basketball).
- Volunteer at ESP Rome.
- Advocate for Berry College's local animal shelter (Public Animal Welfare Services).
Accomplishments
- Graduated from high school with Honors.
- Pre-Calculus Student of the Year at Trinity Christian School in 2021.
- Standing 3-point record holder at Starr's Mill High School since 2023 (for girls' basketball).
References
References available upon request.
Timeline
Press Box Coordinator
Berry College Student Work Program
08.2024 - 05.2025
Food and Beverage Server
Laguna Beach Christian Retreat
05.2024 - 07.2024
Bachelor of Science - Business Management
Berry College
High School Diploma -
Starr's Mill High School
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