McKinley Jones
Jackson,MI
Summary
Reliable and enthusiastic Customer Service Management offering 30 years of experience in management. Adept at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries and meeting administrative requirements for management, staff and clients.
Overview
10
10
years of professional experience
Work History
Reception Group Leader
CSL Plasma
Jackson, MI
09.2021 - Current
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Communicated objectives and implementation tactics to meet organizational goals.
Merchandising/Payroll Manager
Bed Bath & Beyond
Jackson, MI
02.2020 - 07.2021
- Provided training to new sales associates to enable them to contribute to the store's positive culture.
- Trained and shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Managed payroll for temporary, hourly and salaried employees.
Sales Manager
Bath & Body Works
Jackson, MI
10.2015 - 01.2020
- Developed valuable client relationships in order to increase revenue and profit margins.
- Improved operational efficiency and traceability to developing financial records and sales reports for organization systems.
Service Coordinator
Jackson Interfaith Shelter
Jackson, MI
12.2012 - 10.2015
- Established positive working relationships with a variety of community organizations, churches, schools, government agencies and charitable organizations.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Education
Associate of Arts - Business Administration
Jackson College
Jackson, Michigan05.2018
Accounting Certificate - Accounting
Navel Class A & C School
San Diego, CA06.1984
Skills
- Supervision
- Communication
- Team Management
- Customer and Client Relations
- Staff Management
- Team Building
Timeline
Reception Group Leader
CSL Plasma
09.2021 - Current
Merchandising/Payroll Manager
Bed Bath & Beyond
02.2020 - 07.2021
Sales Manager
Bath & Body Works
10.2015 - 01.2020
Service Coordinator
Jackson Interfaith Shelter
12.2012 - 10.2015
Associate of Arts - Business Administration
Jackson College
Accounting Certificate - Accounting
Navel Class A & C School