McKinley Landers
Orem,UT
Summary
Proven Medical Office Assistant with a track record of enhancing patient care and streamlining clinical operations at Comprehensive Medical Addiction And Psychiatric. Skilled in HIPAA compliance and medical reception, demonstrating exceptional organizational abilities and a positive attitude. Achieved significant improvements in patient record accuracy and office efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Comprehensive Medical Addiction And Psychiatric
06.2023 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Taking vitals on patients
Medical Office Assistant
Minds Journey
01.2022 - 05.2023
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Registered and verified patient records before triage with most up-to-date information.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Assisted with medical coding and billing tasks.
- Received and routed laboratory results to correct clinical staff members.
Baker
Crumbl
01.2021 - 12.2022
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Managed customer service operations, including taking orders and resolving complaints.
- Resolved customer concerns with positive approach and constructive strategies.
Education
Bachelor of Science - Nursing Science
Utah Valley University
Orem, UT05.2027
High School Diploma -
Riverton High School
Riverton, UT05.2024
Skills
- Multitasking and Organization
- Computer Skills
- Problem-Solving
- HIPAA Regulations
- Attention to Detail
- Medical Reception
- Medical Terminology
- Positive Attitude
- Office Administration
- Managing patient records
- Patient Care
- Clinical Medical Assistance
- Workload Management
- Clinical Documentation
- Patient Charting
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Timeline
Medical Office Assistant
Comprehensive Medical Addiction And Psychiatric
06.2023 - Current
Medical Office Assistant
Minds Journey
01.2022 - 05.2023
Baker
Crumbl
01.2021 - 12.2022
Bachelor of Science - Nursing Science
Utah Valley University
High School Diploma -
Riverton High School
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
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