Mckinley Locklear Jr
Red Lion,PA
Summary
Dynamic and adaptable professional with a strong track record in problem-solving and customer service. Proven ability to boost team performance through effective training and collaboration. Skilled in data entry and call management, consistently improving customer satisfaction and operational efficiency in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Back Office Executive
Real State
York, PA
12.2024 - 04.2025
- Managed the processing of contracts and monitored offer tracking.
- Directed office workflows, supervising daily operations and handling mail.
- Handled purchase offers and completed contract processing.
- Directed management of contracts for acquiring homes in back-office operations.
Operator
Tate
Red Lion, PA
03.2024 - 11.2024
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
Assistant
Blinds to Go
York, PA
02.2019 - 05.2023
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
Education
GED - undefined
Department of Education
Skills
- Problem-solving
- Customer service
- Critical thinking
- Data entry
- Problem resolution
- Call management
- Appointment scheduling
- Assertiveness
Languages
Spanish
Native or Bilingual
Timeline
Back Office Executive
Real State
12.2024 - 04.2025
Operator
Tate
03.2024 - 11.2024
Assistant
Blinds to Go
02.2019 - 05.2023
GED - undefined
Department of Education