Mckinley Tezeno
Grand Prairie
Overview
14
14
years of professional experience
Work History
Front Desk Office Manager
Indigo Hotel
09.2019 - Current
- Managed inventory and ordered office supplies, maintaining optimal stock levels for uninterrupted workflow.
- Handled high-volume phone calls with professionalism, redirecting inquiries to appropriate departments while maintaining excellent customer service standards.
- Resolved customer complaints effectively by listening attentively, empathizing with their concerns, and providing prompt solutions tailored to individual needs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Front Desk Office Manager
Indigo Hotel
05.2016 - 08.2019
- Managed inventory and ordered office supplies, maintaining optimal stock levels for uninterrupted workflow.
- Handled high-volume phone calls with professionalism, redirecting inquiries to appropriate departments while maintaining excellent customer service standards.
- Assisted in the preparation of financial reports and invoices, contributing to accurate record-keeping and timely payment processing.
- Resolved customer complaints effectively by listening attentively, empathizing with their concerns, and providing prompt solutions tailored to individual needs.
- Trained new staff members on company policies and procedures, promoting adherence to established guidelines and fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Assistant Store Manager
Men’s Warehouse
01.2011 - 05.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Education
High School Diploma -
Parkview Baptist
Houston, TX05-2013
Skills
- Strong organization
- Customer service expertise
- Exceptional communication
- Staff training and development
- Employee supervision
- Scheduling coordination
- Time management proficiency
- Document management
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Team leadership
- Active listening
- Decision-making
- Customer relations
- Self motivation
Languages
English
Full Professional
Timeline
Front Desk Office Manager
Indigo Hotel
09.2019 - Current
Front Desk Office Manager
Indigo Hotel
05.2016 - 08.2019
Assistant Store Manager
Men’s Warehouse
01.2011 - 05.2016
High School Diploma -
Parkview Baptist
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