McKinnley Watkins
Siloam Springs,AR
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Housekeeping Company Owner
Self-Employed
03.2021 - 08.2023
- Maximized profits by negotiating favorable contracts with suppliers, securing competitive pricing on materials and services.
- Managed daily operations efficiently while maintaining high-quality standards in all aspects of the business.
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Resolved customer service issues with timely and professional resolutions.
- Developed long-term relationships with key clients, vendors and service providers.
Server
Cracker Barrel Restaurant
01.2019 - 11.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bartender/ Key Holder
Crawpappy's Bar And Grill
05.2015 - 11.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
McGill's
04.2014 - 02.2015
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
Catering Manager
On The Border Restaurant
11.2007 - 06.2014
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Hired and trained both permanent and temporary staff members.
- Handled catering scheduling, ordered food and planned events.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Associate of Applied Science -
Tulsa Community College
Tulsa, OKHigh School Diploma -
Broken Arrow High School
Broken Arrow, OK05.2010
Skills
- Small business operations
- Cleanliness standards
- POS System Operation
- Hospitality service expertise
- Health and safety
- Cash Handling
- Exceptional customer service
- Food safety practices
- Complaint Handling
- Personnel Training
Timeline
Housekeeping Company Owner
Self-Employed
03.2021 - 08.2023
Server
Cracker Barrel Restaurant
01.2019 - 11.2019
Bartender/ Key Holder
Crawpappy's Bar And Grill
05.2015 - 11.2018
Server
McGill's
04.2014 - 02.2015
Catering Manager
On The Border Restaurant
11.2007 - 06.2014
Associate of Applied Science -
Tulsa Community College
High School Diploma -
Broken Arrow High School