Mckinsey Smith
Lolo,MT
Summary
Adaptable worker with a great work history, motivational approach, and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking with a good communication style, focused on maximizing engagement and satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Manager
National Vision, Inc.
08.2019 - 06.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Provided excellent customer service to every patient.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed the store, completing daily paperwork for open and close.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Ran daily bank deposits.
- Mentored staff members in their professional development by offering guidance/support in their assigned roles.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Customer Experience Coordinator
TJ Maxx
11.2018 - 08.2019
- Train new cashiers, teaching them all the expectations of on a cash register.
- Monitored team performance, providing constructive feedback and coaching when needed.
- Coached employees offering the rewards credit card and taught them successful tools to increase acceptance rate.
- Opened and closed the registers for the day.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Assisted with out of town business events.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
PCA Personal Care Assistant
Touchmark
04.2018 - 08.2018
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Enhanced patient mobility by assisting with transfers.
Server/Bartender/Hostess/Busser
Montana City Grill
12.2017 - 04.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Hostess
H2O Sushi & Izakaya
09.2017 - 12.2017
- Greeting each customer making sure they feel welcome
- Seating them to a suitable seating arrangement
- Making each payment transaction for the customer and bringing it back to their assigned table
- Making sure each closing procedure is finished at the end of the shift.
Sandwich Artist
Subway
12.2016 - 03.2017
- Responsible for opening and closing the store
- Worked as a cashier in a fast paced casual dining atmosphere.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
Host/Busser
Montana City Grill
10.2014 - 12.2016
- Worked as a hostess and busser
- Enhanced customer service
- Trained new employees on policies and procedures
- Informed customers about chefs addictions to the menu.
Team Member
Taco John's
05.2015 - 10.2015
- Worked as a cashier in a fast paced casual dining atmosphere
- Took orders from customers in drive through
- Helped in kitchen making tacos and burritos upon orders.
Studio Assistant
Cohesion Dance Studio
05.2014 - 07.2014
- Worked as a receptionist, answering phones, and registering customers
- Helped organize workshops for clients
- Assisted the team in building a studio from a garage.
Education
Diploma -
Jefferson High School
Associate of Science -
Helena College UM.
Helena, MT05.2024
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Policy Enforcement
- Opening and closing procedures
- Customer Service
- Problem-solving abilities
Timeline
Assistant Manager
National Vision, Inc.
08.2019 - 06.2021
Customer Experience Coordinator
TJ Maxx
11.2018 - 08.2019
PCA Personal Care Assistant
Touchmark
04.2018 - 08.2018
Server/Bartender/Hostess/Busser
Montana City Grill
12.2017 - 04.2018
Hostess
H2O Sushi & Izakaya
09.2017 - 12.2017
Sandwich Artist
Subway
12.2016 - 03.2017
Team Member
Taco John's
05.2015 - 10.2015
Host/Busser
Montana City Grill
10.2014 - 12.2016
Studio Assistant
Cohesion Dance Studio
05.2014 - 07.2014
Diploma -
Jefferson High School
Associate of Science -
Helena College UM.
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