Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mckinsie Payne

Dacula,GA

Summary

Compassionate individual with the poise to tackle multiple tasks in an office-centered environment. Offering dynamic telephone, interpersonal and data entry skills. Hardworking individual brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Covetrus
04.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Vet Receptionist

Suwanee Animal Hospital
01.2024 - 04.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems and complaints.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Assistant Teacher

Childcare Network
07.2023 - 11.2023
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Conducted educational games and activities to reinforce learning concepts in enjoyable manner.

Office Manager

Carefree Boat Club
05.2019 - 07.2019
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma -

Archer High School
Lawrenceville, GA
05.2022

Skills

  • Attention to Detail
  • Educating Owners
  • Appointment Scheduling
  • Payment Processing
  • Relationship Building
  • Teamwork and Collaboration
  • Customer Service
  • Chart Updating
  • Lab Work Documentation
  • Client Relations
  • Appointment Setting
  • Decision-making
  • Greeting and seating clients

Timeline

Customer Service Representative

Covetrus
04.2024 - Current

Vet Receptionist

Suwanee Animal Hospital
01.2024 - 04.2024

Assistant Teacher

Childcare Network
07.2023 - 11.2023

Office Manager

Carefree Boat Club
05.2019 - 07.2019

High School Diploma -

Archer High School
Mckinsie Payne