McKinzie Malcolm
Aberdeen
Summary
Detail-oriented professional with a strong background in administrative services and customer education. Skilled in regulatory compliance and building rapport, dedicated to enhancing service delivery and ensuring seamless operations across various industries.
Overview
8
8
years of professional experience
Work History
Budtender
A Greener Today
01.2024 - Current
- Educated customers on cannabis products and consumption methods to enhance their experience.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Maintained compliance with state regulations regarding cannabis sales and distribution procedures.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Administrative Services Manager
Serengeti Care
08.2022 - 08.2023
- Oversaw daily administrative operations, ensuring efficient workflow and compliance with organizational policies.
- Streamlined office procedures, enhancing communication between departments and improving response times.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
- Developed training materials for new staff, fostering a supportive onboarding experience and facilitating knowledge transfer.
- Retained detailed minutes of company meetings
- Assisted in many miscellaneous projects upon request
- Organized and retained upkeep of headquarters office
- Communicated weekly updates to executive team
Assistant Property Manager
Vue Kirkland Apartments
02.2021 - 08.2022
- Assisted in managing daily operations of property, ensuring adherence to company policies and procedures.
- Coordinated tenant communications, addressing inquiries and resolving concerns promptly to enhance resident satisfaction.
- Supported leasing process by preparing marketing materials and conducting property tours for prospective tenants.
- Implemented maintenance request systems, tracking issues and ensuring timely resolution for improved tenant experience.
- Maintained occupancy rate of 93% or above.
- Collected bad debt and delinquency and maintained weekly reports.
Store Lead
Have a Heart
05.2020 - 01.2021
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on customer service best practices and product knowledge.
- Managed inventory levels, conducting regular audits to maintain stock accuracy and availability.
- Implemented effective merchandising strategies to enhance product visibility and drive sales.
- Conducted cash drops and closing tills for closing shift.
Bartender
Riverside Casino
10.2017 - 10.2019
- Crafted and served diverse cocktails, ensuring high-quality standards and customer satisfaction.
- Managed inventory levels, reducing waste through efficient stock rotation and ordering processes.
- Trained new staff on bartending techniques, enhancing team performance and service quality.
- Upheld quality health and cleaning standards.
Receptionist
William James Hair and Skin Studio
01.2018 - 01.2019
- Managed front desk operations, ensuring seamless guest check-in and appointment scheduling.
- Maintained organized client records using salon management software for efficient service delivery.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance client satisfaction.
- Coordinated communication between stylists and clients, facilitating smooth workflow within the studio.
Education
No Degree - Veterinary Science
Pierce College
Puyallup, WANo Degree - Graphic Design
Art Institute of Seattle
Seattle, WAHigh School Diploma -
Kentridge High School
Kent, WA01-2015
Skills
- Product merchandising
- Patience and empathy
- Customer education
- Product knowledge expertise
- Restocking inventory
- Sales proficiency
- Attention to detail
- Regulatory compliance
- Building rapport
- Cash handling experience
Languages
ASL
Limited Working
Timeline
Budtender
A Greener Today
01.2024 - Current
Administrative Services Manager
Serengeti Care
08.2022 - 08.2023
Assistant Property Manager
Vue Kirkland Apartments
02.2021 - 08.2022
Store Lead
Have a Heart
05.2020 - 01.2021
Receptionist
William James Hair and Skin Studio
01.2018 - 01.2019
Bartender
Riverside Casino
10.2017 - 10.2019
No Degree - Veterinary Science
Pierce College
No Degree - Graphic Design
Art Institute of Seattle
High School Diploma -
Kentridge High School