McKinzie Pillen
Clinton Township,MI
Summary
Professional retail leader with significant experience in overseeing store operations and driving sales growth. Proven track record in team collaboration, adapting to changing needs, and consistently achieving goals. Skilled in inventory management, customer service, and staff development. Respected for reliability, leadership, and strategic problem-solving.
Overview
7
7
years of professional experience
Work History
Store Leader
Maurices
10.2017 - Current
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Elevated team performance with motivational approach and excellent training abilities.
- Established open communication channels with employees to encourage feedback sharing and improve team dynamics.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Planned optimal workflow through successful scheduling and task delegation.
- Enhanced employee performance by conducting regular training sessions and providing constructive feedback.
- Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
- Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Achieved sales targets consistently by motivating team members and creating a positive work environment.
- Merchandised products beautifully with attractive displays to quickly move stock.
- Increased overall store productivity with effective scheduling, task delegation, and resource allocation.
- Maintained visual merchandising standards, ensuring an appealing store appearance that attracted customers.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
Education
Bachelor of Science - Psychology
University of Michigan, Flint
Flint, MI05-2022
Skills
- Store operations
- Team management
- Customer service
- Problem-solving
- Multitasking and organization
- Store merchandising
- Team building and leadership
- Flexible schedule
- Employee training
- Recruiting and hiring
- Employee scheduling
- KPI tracking and goal driven
Timeline
Store Leader
Maurices
10.2017 - Current
Bachelor of Science - Psychology
University of Michigan, Flint
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