Mokisha McKnight

• Managed daily salon operations and staff scheduling.
• Oversaw inventory management and supply ordering processes.
• Trained new employees on salon procedures and customer service.
• Managed daily salon operations, including scheduling appointments, customer service, and staff management.
• Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
• Oversaw inventory control for retail products and supplies.
• Resolved guest complaints.
• Placed inventory orders, monitored shelf stock and tracked expenses.

• Evaluated insurance claims for property damage and loss.
• Investigated claims through interviews and site inspections.
• Analyzed policy coverage to determine claim eligibility.
• Collaborated with contractors to assess repair costs and timelines.
• Communicated with policyholders regarding claim status and updates.
• Documented findings and maintained accurate claims records.
• Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.

• Processed reservations using hotel management software and maintained accurate records.

• Phones data entry

• office work

• customer service

• Greeted guests and checked them in to the hotel, verifying their identification and credit cards.
• Issued key cards to authorized personnel and maintained records of issued keys.
• Kept track of reservations by using the hotel's computerized reservation system.
• Maintained accurate records of all transactions and updated customer profiles as needed.
• Answered questions about hotel services, room availability, rates, and amenities.
• Participated in training sessions related to customer service techniques and hospitality standards.
• Assisted in handling billing and payment transactions accurately.
• Coordinated with housekeeping to ensure room readiness for incoming guests.
• Trained new staff on front desk procedures and customer service standards.
• Maintained a clean and organized front desk area for optimal guest experience.

• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified needs of customers promptly and efficiently.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Maintained updated knowledge through continuing education and advanced training.

• Evaluated claims for accuracy and completeness in documentation.
• Reviewed policy coverage to determine liability and settlement eligibility.
• Collaborated with clients to gather necessary information for claims processing.
• Utilized claims management software to track progress and updates efficiently.
• Negotiated and settled claims according to information presented through reports, research, and data verification.

• Managed daily salon operations and staff schedules to ensure smooth workflow.
• Coordinated training programs for new employees and mentored junior staff members.
• Oversaw inventory management, ensuring adequate supplies for salon services.
• Implemented customer service policies to enhance client satisfaction and loyalty.
• Facilitated team meetings to discuss goals, performance, and best practices.

• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Identified needs of customers promptly and efficiently.

Responsible for day to day operations, financial performance, resident relations and vendor supervision.

• Responsible for cold and warm called clients in support of numerous customer accounts to sell services and merchandise.

• Built immediate rapport with clients through friendly and engaging attitude.

• Overcome objections and secured agreements to improve customer relations.

• Assist management with scheduling, training and quality assurance.

• Conducted outbound calls to generate interest in products and services.
• Developed and maintained customer relationships through effective communication.
• Collaborated with team members to enhance telemarketing strategies and techniques.