Mckye Strickland
Stone Mountain,GA
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
7
7
years of professional experience
Work History
Account Manager
Stellantis Financial Services
01.2023 - 04.2024
- Accumulating Monthly auto loan payments on accounts 10-120 DPD
- Skip tracing and finding Contact information on customers that are in high delinquency
- Working set list of 100-200 accounts to collect monthly payments
- Verifying account information for security purposes on all inbound and outbound calls
- Contacting customers via outbound and inbound calls
- Taking and processing ACH and Debit Card payments
- Working With Excel for List work and Scripts
- Daily use of Word, Outlook, & Teams
- Communicating With customers Via email for Vehicle documents
- Masterqueue training to handle repossession accounts
- The use of Interaction desktop and RDS skills
- Maintaining a collections balance and call quantity per hour
- Dialer entry efficient (digital and Manual)
- Using negotiable tactics to insure customer is keeping account current
- Awarded top Achiever in training & nesting Class
- Top 5 in Utilization percent per hour
- EVPH (Estimated Value Per Hour) Average was $1000 dollars
Small Store Merchandiser
Coca Cola United
01.2021 - 01.2022
- Unloading and loading of Coca Cola products with the use of pallet jack
- Heavy lifting up to 50 pounds
- Knowledge of checking, editing, and removing orders
- Driving and operating a company pick up truck and Box
- Experience with handling and stocking merchandise
- Processed paperwork and checks
- Organized and sorted returned products.
Customer Service Representative/Titles
Carmax Auto Finance
01.2020 - 01.2021
- Worked with different departments and teams to help resolve customer questions/issues
- Educated customers regarding their account, finance charges accrual, late fees, credit reporting, payment options, and account management options all while annotating accounts
- Multi-tasked in a high energy standard office environment
- Met the metrics and expectations of my position by adhering to required competencies
- Posted ACH and debit card payments daily
- Processed paperwork associated with customer account maintenance that may include insurance claim review, vehicle titling, and letter generation
- Trained new hires and completed refreshers with employees to ensure that they are on the right path
- Processed titles and mailed out titles to customers and stores in an effectively manner
- Experience with using Dealertrack, Etracs, CAMS, and Omegha.
Field Sub-Contractor
US Property Preservation Services
01.2018 - 01.2020
- Provided a full spectrum of property services which included securing, winterizations, debris removal, convey maintenance, lawn maintenance, etc
- Reported potential damages or issues to clients so that they can be addressed in a timely and cost-effective manner
- Completed and updated eviction orders/work orders for our clients by giving a full report of the work that was done, including all necessary documentations and instructions
- Scheduled evictions for client's daily
- Helped keep vacant properties secure, safe, and well maintained inside and out by following applicable investor and insurer guidelines
- Managed five different accounts
- Made sure employees were getting the work done and processed by the required due date
- Assessed properties to help keep them in the best condition possible to maintain its appeal and sale value
- Received extensive training monthly to remain current in changing guidelines and requirements
- Maintained contact with clients and field workers.
Cashier and Cook
Firehouse Subs
01.2017 - 01.2018
- Excelled at handling money and taking orders at a rapid rate
- Quick learner, with good communication skills
- Friendly and believe in good customer service
- Enjoyed teamwork and consider myself a good team player.
Education
High school or equivalent -
Skills
- PowerPoint
- Outlook
- Access
- Typing: 45-50 wpm
- Extensive time Management
- Training
- Masterqueue
- Skiptracing
- Closing Sale tactics
- Communication skills, 3 years
- Account management
- Accounts receivable
- Analysis skills, 1 year
- Calendar management
- Cash register, 1 year
- Communication skills, 3 years
- Computer skills, 3 years
- Customer service, 3 years
- Dealership experience, 1 year
- DocuSign
- English, 20 years
- Executive administrative support
- Microsoft Office, 3 years
- Microsoft Word, 3 years
- Negotiation
- Office management
- Organizational skills, 2 years
- Outside sales, 1 year
- Personal assistant experience
- Phone etiquette
- QuickBooks
- Research
- Social media management
- Test automation
- Time management, 5 years
- Visual Basic
- Workday
Timeline
Account Manager - Stellantis Financial Services
01.2023 - 04.2024
Small Store Merchandiser - Coca Cola United
01.2021 - 01.2022
Customer Service Representative/Titles - Carmax Auto Finance
01.2020 - 01.2021
Field Sub-Contractor - US Property Preservation Services
01.2018 - 01.2020
Cashier and Cook - Firehouse Subs
01.2017 - 01.2018
Collins Hill High School - High school or equivalent,