Mckynzie Miller
Bedford,IN
Summary
I am a highly-motivated employee with desire to take on new challenges. I have a strong work ethic, great organizational skills, adaptability, and exceptional interpersonal skills. I work effectively unsupervised, and also in supervision as a team leader.
I have excellent team leadership skills including outstanding time management and documentation abilities. I am well
polished in overseeing employee performance and guiding and motivating new talent.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Game Stop
Bedford, IN
02.2024 - Current
- Maintained up-to-date knowledge of company products and services, including daily inventory management
- Responsible for daily money deposits to bank
- Managed customer service inquires and complaints in a timely manner
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
Home and Health Aide
Vertical Home Health
Bedford, IN
11.2023 - Current
- Administered medications as instructed by physician or nurse practitioner.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Instructed family members regarding proper home care techniques and infection control procedures.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Enabled clients to live at home by offering personal and support services to patients and families.
Insurance Associate
Senior Insurance Services
Mitchell, IN
01.2020 - 12.2023
- Researched relevant policy information to answer customer questions.
- Conducted reviews of existing policies to ensure they meet customer requirements.
- Organized all incoming paperwork into appropriate files according to policy number or client name.
- Provided administrative support such as filing documents electronically or physically.
- Maintained accurate records of customer information, policies, and payments.
- Processed new applications for insurance coverage, ensuring accuracy of information provided by the customer.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
Receptionist
CSL Plasma
Bloomington, IN
10.2022 - 10.2023
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- check vitals for incoming patients
- Scheduled appointments for clients, customers, and other visitors.
Cashier
Walmart
Bedford, IN
04.2022 - 10.2022
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Learned roles of other departments to provide coverage and keep store operational.
- Greeted customers and answered any questions they had about the store's products and services.
- Followed company security procedures for handling large sums of money.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Helped customers find specific products, answered questions, and offered product advice.
Assistant Manager
SUBWAY®Restaurants
Bedford, IN
01.2020 - 05.2021
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Responsible for daily bank deposits
Education
National CPR Foundation
Bloomington IN11-2023
High School Diploma -
Bedford North Lawrence
Bedford, IN05-2022
Skills
- Product and service knowledge
- Employee Scheduling
- Operations Management
- Sales monitoring
- Cost Reduction
- Schedule oversight
- Employee engagement
- Workload Management
- Retail Operations
- Orientating and training
- Staff Management
- Customer Relations
- restaurant management
- food safety
- guest services
- some medical office experience
- retail sales
- task delegation
- Staff Training and Development
- Compliance understanding
- Money Handling
- Team motivation
- Orientation and training
- Staff Supervision
Timeline
Assistant Manager
Game Stop
02.2024 - Current
Home and Health Aide
Vertical Home Health
11.2023 - Current
Receptionist
CSL Plasma
10.2022 - 10.2023
Cashier
Walmart
04.2022 - 10.2022
Insurance Associate
Senior Insurance Services
01.2020 - 12.2023
Assistant Manager
SUBWAY®Restaurants
01.2020 - 05.2021
National CPR Foundation
High School Diploma -
Bedford North Lawrence