McNesheye E. Reed
Self Employed
39
years of professional experience
Proactive Customer Service Supervisor skilled in time management and problem-solving. Demonstrated reliability and adaptability while quickly learning and applying new skills. Committed to driving team success and contributing to organizational growth.
Results-driven claims supervisor with over 20 years of experience in claims management. Known for enhancing team productivity through effective training and mentoring. Dedicated to optimizing operations and ensuring compliance with industry standards.
Work History
Homemaker/ Cottage Food Operator
13 Years 8 Months- Catered all of husband's real estate opportunities.
- Compliance with health departmentartment.
- Sold desserts at community events.
Family Nanny
4 Years 7 Months- Assisted in meal preparation, focusing on nutrition and dietary preferences of child.
- Fostered positive relationships with family members, enhancing communication and trust.
- Streamlined household routines, improving efficiency and creating a structured environment for child.
- Played games, worked on puzzles, and read books to young child.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage self-regulation.
- Safeguarded child's well-being by closely monitoring their activities and providing appropriate supervision at all times.
Restaurant Owner
1 Year- Developed and implemented menu offerings based on customer preferences and seasonal ingredients.
- Led daily operations, ensuring quality service and adherence to health regulations.
- Trained and mentored staff, fostering a culture of excellence in customer service.
- Managed inventory systems, optimizing supply chain efficiency and reducing waste.
- Analyzed financial reports to inform budgeting decisions and improve profitability.
- Cultivated relationships with local suppliers, securing quality ingredients at competitive prices.
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
Claims Supervisor
19 Years 8 Months- Oversaw daily claims processing operations, ensuring adherence to company policies and regulatory standards.
- Developed and implemented process improvements that enhanced claim resolution efficiency by streamlining workflows.
- Analyzed complex claims to identify trends, providing insights for strategic decision-making and resource allocation.
- Mentored and trained staff on best practices for claims management and customer service excellence.
- Conducted performance evaluations and provided constructive feedback to enhance team productivity and morale.
- Assisted in the recruitment and selection of new claims adjusters, ensuring they possessed the necessary skills and expertise to excel in their roles.
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
- Managed a diverse caseload, prioritizing tasks effectively to meet strict deadlines and maintain quality standards.
- Increased accuracy in claim evaluations through comprehensive documentation and attention to detail.
- Developed strong relationships with external partners such as medical providers, attorneys, and investigators to facilitate effective information exchange during claim investigations.
- Oversaw the negotiation process between policyholders and insurance carriers, achieving equitable settlements on behalf of clients.
Skills
Teamwork and collaboration
Problem-solving
Attention to detail
Problem-solving abilities
Multitasking Abilities
Excellent communication
Organizational skills
Creative thinking
Decision-making
Relationship building
Claims management expertise
Planning and organization
Team motivation
Claims analysis
Performance monitoring
Procedure implementation
Legal compliance
Logic and reasoning
Administrative procedures
Customer inquiry resolution
Safety compliance
Timeline
Homemaker/ Cottage Food Operator
Self Employed
01.2013 - CurrentRead More
Family Nanny
Rodrick Reed
06.2008 - 01.2013Read More
Restaurant Owner
A Taste Of Memphis Soul Food
05.2007 - 05.2008Read More
Claims Supervisor
21st Century Insurance
06.1987 - 02.2007Read More