Miki Coleman
Chesapeake,VA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Coordinator
Virginia Eye Consultant
07.2023 - Current
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked with patients to schedule tests and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Answered incoming calls, scheduled appointments and filed medical records.
Outside Guest service
Kapolei Golf club
10.2021 - 04.2022
- Greet and welcome all guest and assist guest to golf course
- Set –up tournaments, group events and tours for customers
- Responsible for Driving Range operations and cleaning all carts
- Maintained high employee satisfaction and performance with hands on and collaborative style
Receptionist and Lounge attendant
ANA Japan/Sodexo
08.2019 - 04.2022
- Greet and seat customers and present with menus
- Served foods to customers using proper rules of etiquette
- Respond to customer requests efficiently and with knowledgeable assistance
- Kept facility clean, neat and organized to give areas professional and fresh appeal
- Responded to all customer inquiries thoroughly and professionally
- Identified and removed safety hazards, solid items and trash from customers areas
Overseas Sales and Marketing Assistant
Nissan Co., Ltd
01.2017 - 12.2018
- Demonstrated features, answered questions and offered solutions
- Listed to customer details and offered matching solutions to meet wide range of requirements
- Responded in person and telephone requests for information about company offerings
- Scheduled appointments and managed master calendar
- Trained and mentored new sales representative
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service
- Organized sales paperwork and finalized contracts
Office Administrative Assistant
DAIWA Securities Co.,Ltd
10.2012 - 12.2016
- Completed clerical tasks such as filing, copying, and distributing mail
- Provided clerical support, addressed routine and special requirements
- Interacted with customers by phone, email or in person to provide information
- Welcomed office visitors and alerted staff to arrival of scheduled appointments
- Produced high-quality communications for internal and external use
- Prepared meeting rooms and materials and recorded important information
- Kept office supplies well organized and sufficiently stocked, placed orders promptly to replenish materials before depleted
- Responded to inquiries from callers seeking information.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Medical Billing And Cording Specialist
MedCerts
Online01.2023
Associate of Arts - English Language And Anglophone Culture
Caritas Jr College
Kanagawa JAPAN 03.2004
Skills
- Translation
- Customer Service
- Retail Sales
- Multi Line Phone Talent
- International Sales Support
- Account Management
- Office administration
- Healthcare operations
- Healthcare documentation
- Healthcare system navigation
- Scheduling
- Cross-functional teamwork
- HIPAA compliance
Certification
- HIPAA Compliance Certification – Various Providers.
- ServSafe Food Handler Certification - National Restaurant Association.
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
- CPR/AED/First Aid Certification – American Red Cross or American Heart Association.
Languages
Japanese
Native or Bilingual
Timeline
Patient Coordinator
Virginia Eye Consultant
07.2023 - Current
Outside Guest service
Kapolei Golf club
10.2021 - 04.2022
Receptionist and Lounge attendant
ANA Japan/Sodexo
08.2019 - 04.2022
Overseas Sales and Marketing Assistant
Nissan Co., Ltd
01.2017 - 12.2018
Office Administrative Assistant
DAIWA Securities Co.,Ltd
10.2012 - 12.2016
Medical Billing And Cording Specialist
MedCerts
Associate of Arts - English Language And Anglophone Culture
Caritas Jr College
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