Marissa Corye
Middle Island,NY
Summary
Attentive Administrative Assistant provides skilled support to facilitate operational efficiency and meet challenging requirements. Highly organized, efficiency-driven and proactive in handling simultaneous tasks with little oversight. Excellent planning, problem-solving and decision-making abilities.
Overview
11
11
years of professional experience
Work History
Staff Assistant II
Stony Brook Cancer Center
Stony Brook, NY
03.2023 - Current
- Build and maintain professional relationships with students and faculty members
- Update reports, manage accounts, and generate reports for Department database
- Schedule and notify members of meeting dates, maintain calendar of conference rooms available
- Maintain and manage internal post boards
- Manage senior staff members’ calendars
- Coordinate travel arrangements and accommodation for senior-level staff members
- Create, prepare, and distribute agendas for meetings and conferences
- Oversee office inventory by ordering, accepting delivery and inventorying shipment upon receiving
- First physical point of contact for the Cancer Center Administration Suite
- Greeted visitors, staff members, students and major donors, employees politely and professionally to provide an excellent reception experience
- Manage administrative logistics of events planning, event booking, and event promotions
- Support office staff and operational requirements with administrative tasks
- Conduct research to assist with routine tasks and special projects
- Sort, open, and route incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
- Developed post-event reports to process data and determine effectiveness of each event
- Utilized internal databases to prepare and distribute guest lists, electronic invitations, and registration processes
- Prepare documents and other communications for distribution
- Created spreadsheets in Excel to track data related to projects
- Managed calendar of events to ensure deadlines were met.
Office Manager
Meeting House Lane Medical Practice
Hampton Bays, NY
07.2022 - 03.2023
- Supervised staff and delegated tasks to maintain positive, productive administrative operations
- Delivered performance reviews, recommending additional training or advancements
- Updated reports, managed accounts, and generated reports for company database
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Managed office operations while scheduling appointments for department managers
- Prints and distributes daily schedules
- Prioritized daily workload to ensure all charts are completed in a timely manner
- Possess an advanced understanding of medical terminology and familiarity with various medical procedures and practices
- Troubleshoot problems with patient information’s inaccuracies, scheduling of appointment type and appropriate time frame while communicating unresolved issues to management
- Communicate with administrative staff from physician facilities or any relevant sources for any missing paperwork, coordination of care, etc
- Assists MDs, PAs and NPs in obtaining and scheduling consultations with other hospital services
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Identified opportunities to streamline processes and improve office operations and efficiency
- Evaluated employee records and productivity and submitted evaluation reports
- Established team priorities-maintained schedules and monitored performance
- Answered phone calls, responded to emails, routed mail, and coordinated courier services
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Front End Lead Supervisor – Physician Secretary
Stony Brook Primary Care
East Setauket, NY
06.2018 - 06.2022
- Knowledge of Power Chart, Cerner, Athena IDX, and Phreesia systems
- Registered new patients in electronic medical records prior to appointment scheduling
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel
- Answered phone calls and messages for 26-physician internal medical facility, scheduling appointments, and handling patient inquiries
- Performed various administrative tasks by filing, copying and faxing documents
- Registered and verified patient records and insurance before triage with most up-to-date information
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Addressed and remedied all patient or team member issues
- Improved patient satisfaction by 50%
- Monitored cash drawers in 5 checkout stations to verify adequate cash supply
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
- Mentored team members to enhance professional development and accountability in the workplace
- Established objectives to offer team members clear roadmap to help company achieve overall goals
- Greeted visitors and customers upon arrival, helped, and answered questions to build rapport and retention
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable
- Developed close working relationships with front office and back-office staff
- Updated electronic scheduling system with appointments, cancellations, or rescheduling requests
- Verified insurance coverage prior to appointments being scheduled or services rendered
- Adhered to HIPAA regulations regarding confidentiality of patient information
- Checked patients in and out for appointments and collected co-payments
- Managed office phone lines by checking voicemail, returning calls, and directing messages to team members
- Handled correspondence, managed files, and performed other clerical duties for office staff
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians, and medical assistants
- Delivered high-quality administrative and customer service to sustain patient and workflows
- Informed patients of financial responsibilities prior to rendering services
- Trained new staff on office procedures, insurance processes and medical terminology.
Circulation Clerk
Longwood Public Library
Middle Island, NY
09.2017 - 01.2022
- Issues and renews library cards
- Performed a full range of circulation desk procedures using an automated system
- Prepared library for opening and closing
- Shelves library materials
- Updating library databases
- Create displays for checkout material
- Process internal and external inter – library loan requests for fiction and non-fiction titles
- Troubleshoots basic technical issues.
Medical Secretary
St. Charles Orthopedics
East Setauket, NY
12.2016 - 06.2018
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Kept information confidential and followed HIPAA guidelines to maintain patient trust
- Organized paperwork such as charts and reports for office and patient needs
- Maintained current and accurate medical records for patients
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Managed office bookkeeping with insurance billing and patient payments.
Physical Therapy Aide
St. Charles Hospital
Port Jefferson, NY
12.2012 - 06.2016
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments
- Enforced safety procedures with all patients
- Maintained supply inventory by placing orders when supplies ran low
- Coordinated daily activities of patients to support them in their individual care programs
- Worked with patients from age 18 months to 90 years old
- Recorded patient status in progress notes
- Updated and maintained charts to reflect on patient progress and treatments using EPIC
- Set up equipment ahead of treatments to maintain smooth appointment schedules
- Implemented patient safety protocols and infection control practices for hygienic, compliant care
- Maintained care continuity through multidisciplinary teamwork and collaboration.
Education
High School Diploma -
Longwood High School
Skills
- Strong Work Ethic
- Conflict Resolution
- Medical Practice Operations
- Team Leadership
- Reception Management
- EMR Software
- Attention to Detail
- Business Administration
- Physician Group Management
- Administrative Support
- Effective Multitasking
- Self-Starter
Accomplishments
- Improved press ganey scores from 30% to 80% in a six month time span
- Developed and implemented a COVID related check - in process to help the medical office run smoothly
References
References available upon request.
Timeline
Staff Assistant II
Stony Brook Cancer Center
03.2023 - Current
Office Manager
Meeting House Lane Medical Practice
07.2022 - 03.2023
Front End Lead Supervisor – Physician Secretary
Stony Brook Primary Care
06.2018 - 06.2022
Circulation Clerk
Longwood Public Library
09.2017 - 01.2022
Medical Secretary
St. Charles Orthopedics
12.2016 - 06.2018
Physical Therapy Aide
St. Charles Hospital
12.2012 - 06.2016
High School Diploma -
Longwood High School
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