MC QUEEN BUENAVIDES
Vienna,VA
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
23
23
years of professional experience
Work History
Operations Manager
Royal Group Home
04.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Increased profit by streamlining operations.
- Implemented quality control systems to boost overall service consistency and reliability.
Foreign Service Staff I
Department of Foreign Affair
03.2009 - 08.2020
- Drafted memoranda, letters, Note Verbales and other correspondences to stakeholders;
- Prepared a Physical Report, Budget Proposal and Accomplishment Reports for the division;
- Assisted in the preparation of briefing papers for principals;
- Assisted in the administrative and substantive preparation for meetings and conferences;
- Prepared travel requirements and arrangements for principals;
- Maintained the physical and electronic file of the division;
- Performed clerical works and other tasks assigned by my superior.
Quality Control Inspector
Diethelm (Phils.) Inc.
01.2005 - 01.2006
- Communicated with the team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
Store Manager
Bench/Human Stores, Suyen Corporation
01.2002 - 01.2003
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
MBA - Business
University of Perpetual Help System JONELTA
Philippines05-2024
Bachelor of Science - Chemistry
Adamson University
Philippines03.1999
Skills
- Positive work attitude
- Upholds quality commitments
- Goal-focused and resourceful
- Demonstrate adaptability in challenging situations
- Proficient in team leadership
- Focus on performance excellence
LANGUAGES
French (Level II), International Language Institute, USA
Timeline
Operations Manager
Royal Group Home
04.2023 - Current
Foreign Service Staff I
Department of Foreign Affair
03.2009 - 08.2020
Quality Control Inspector
Diethelm (Phils.) Inc.
01.2005 - 01.2006
Store Manager
Bench/Human Stores, Suyen Corporation
01.2002 - 01.2003
MBA - Business
University of Perpetual Help System JONELTA
Bachelor of Science - Chemistry
Adamson University
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