M. Cristina Flores
Fredericksburg,TX
Summary
Experienced Office Management and Administration Professional. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Experienced in optimizing productivity, efficiency and service quality across various environments. Works effectively with cross-functional teams in ensuring operational and service excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
11
11
years of professional experience
Work History
Office Manager
Culligan Water
08.2018 - Current
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
Customer Checkout Manager/Business Center Representative
HEB Grocery Store
11.2016 - 08.2018
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Quickly and accurately counted drawers at start and end of each shift.
- Accomplished multiple tasks within established timeframes.
- Worked with Western Union for money wiring and followed all government guidelines.
- Cashed payroll/government checks.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Office Manager/Computer Tech
Gazelle Computers
01.2014 - 08.2016
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted with repairing all computers and laptops. Replaced hardware on all Apple systems. Repaired all software issues on Apple systems.
Education
High School Diploma -
Hill Country High School
Kerrville, TX02-2002
Skills
- Billing
- Report preparation
- Team supervision
- Customer relations
- Clerical support
- Administrative oversight
Languages
English
Spanish
Timeline
Office Manager
Culligan Water
08.2018 - Current
Customer Checkout Manager/Business Center Representative
HEB Grocery Store
11.2016 - 08.2018
Office Manager/Computer Tech
Gazelle Computers
01.2014 - 08.2016
High School Diploma -
Hill Country High School
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