Summary
Overview
Work History
Education
Skills
Timeline
Generic

McSherel Houston

West Point,GA

Summary

Versatile and results-oriented professional with a robust background in customer service and operational support, notably at Pathways/IRP. Excelled in project coordination, customer needs assessment, and implementing process improvements, significantly enhancing customer satisfaction. Skilled in teamwork and analytical thinking, adept at driving efficiency and productivity across diverse roles.

Overview

21
21
years of professional experience

Work History

Sandwich Artist

SUBWAY®Restaurants
West Point, GA
01.2022 - Current
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.

Caregiver

Angle Care Living Assistance Services
La Grange, GA
08.2023 - 11.2023
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Assisted with meal planning to meet nutritional plans.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.

Caregiver

Always on Time Living Assistance
Luthersville, GA
04.2023 - 11.2023
  • Conducted regular inspections of the property to ensure safety and compliance with standards.
  • Reported concerns to nurse supervisor to promote optimal care.

Labor Worker

Milliken
Lagrange, Georgia
02.2018 - 04.2021
  • Supported production goals by working well with small and large teams to accomplish objectives
  • Data entry when work is completed
  • Maintained positive work atmosphere by cooperating professionally with customers, team members, and management

Lab Technician

kimberly Clerks
Lagrange, Georgia
08.2011 - 02.2018
  • Verified instrument functioning with inspections and tests and calibrated controls to maintain precision of results
  • Completed routine preventive maintenance on assigned instruments and equipment
  • Sterilized assigned workstation, glassware, and equipment to prevent cross-contamination of tests or experiments
  • Replenished bench supplies to support smooth laboratory operations
  • Followed all lab instrument procedures and guidelines, kept lab clean, and routinely calibrated instruments for precision
  • Evaluated the obtained test results to verify their consistency, reliability and conformance with specifications
  • Followed protocols strictly to maintain proper control of hazardous materials and safely dispose of samples
  • Carefully documented testing data and clearly reported findings to [Job title]

Machine Operator

Dongwon
Hoganville, GA
05.2010 - 08.2011
  • Reviewed and interpreted work orders and instructions to determine job requirements
  • Performed required start-up and break-down instruction before and after assigned shifts
  • Cleaned and maintained machinery to promote consistent operation and achieve production targets
  • Troubleshot malfunctions and breakdowns and quickly restored performance

Client Support Specialist

Pathways/IRP
Lagrange, Georgia
06.2004 - 08.2011
  • Shared customer feedback and functionality requests with leadership team to spearhead process improvements
  • Answered [Number] calls, emails, and secure message inquiries to service clients and grow business relationships
  • Met established productivity, schedule adherence, and quality standards to deliver quality customer service
  • Applied de-escalation techniques when responding to customers in stressful situations
  • Identified opportunities to improve customer support experience through continuous optimization and enhancements
  • Maintained working knowledge of software, products, and services to competently answer customer inquiries
  • Monitored delegated customer service issues to drive timely and accurate resolutions
  • Developed, implemented, and communicated department plans to achieve team objectives
  • Engaged with customers to understand and resolve issues and answer product questions
  • Completed contract forms, prepared change of address records, and issued service discontinuance orders using computers
  • Determined charges for services requested, collected deposits or payments, and arranged for billing
  • Updated customer accounts with current personal and purchasing information

Education

High School -

Troup High School
Lagrange

Skills

  • Project coordination and supervision
  • Work planning and scheduling
  • Project assessments
  • Forklift driving
  • OSHA requirement knowledge
  • Prepare sites
  • Materials handling
  • Monitor safety
  • Safety and compliance
  • Financial records and reporting
  • Information gathering and analysis
  • Data compilation
  • Assistance authorization
  • History verification
  • Eligibility determination
  • Networking
  • Planning
  • Organization
  • Teamwork
  • Research
  • Analytical thinking
  • Customer needs assessment
  • Sales strategy
  • Complaint resolution
  • Customer service
  • Customer inquiries
  • Customer correspondence
  • Customer needs assessments
  • Product sales
  • Sales closing
  • Customer service excellence
  • Trained in Salesforce
  • Product and service knowledge
  • Inbound call answering
  • Account updating
  • Data entry
  • Shipping and receiving understanding
  • Provide emotional support
  • Observe behaviors
  • Report observations
  • Food service standards
  • Cooking
  • Cash handling
  • Time management
  • Task delegation
  • Sandwich preparation
  • Order management
  • Salesmanship
  • Payment processing
  • High level of integrity
  • Health and safety compliance
  • Order delivery practices
  • Menu memorization
  • Phone and online order processing
  • Superior communication skills
  • Cleanliness and hygiene
  • Food presentation techniques
  • Efficient work pace
  • Food storage practices
  • Food handling certification
  • Quality control
  • Order accuracy
  • Station setup
  • Creative problem solving
  • Teamwork and collaboration
  • Operations support
  • Meal preparation
  • Cleaning and sanitizing
  • Recipes and menu planning
  • Safe food handling
  • Flexible schedule
  • Heavy lifting
  • Product stocking and rotation
  • Willingness to learn
  • Ingredient stocking
  • Quality control measures
  • Equipment operation
  • Problem-solving
  • Inventory counts
  • Interpersonal communication
  • Equipment monitoring
  • Cross-training experience
  • Sandwich artistry
  • Food preparation standards
  • POS system expertise
  • Cleaning and organization
  • POS system operation
  • Cash handling proficiency
  • Staff training
  • Concise time-management
  • Reliability and punctuality
  • Performance improvement
  • Cleaning and sanitization
  • Customer satisfaction focus
  • Multitasking and prioritizing
  • Attention to detail
  • Food allergy awareness
  • Hospitality and accommodation
  • Supplies monitoring
  • Store opening and closing
  • Menu recommendations

Timeline

Caregiver

Angle Care Living Assistance Services
08.2023 - 11.2023

Caregiver

Always on Time Living Assistance
04.2023 - 11.2023

Sandwich Artist

SUBWAY®Restaurants
01.2022 - Current

Labor Worker

Milliken
02.2018 - 04.2021

Lab Technician

kimberly Clerks
08.2011 - 02.2018

Machine Operator

Dongwon
05.2010 - 08.2011

Client Support Specialist

Pathways/IRP
06.2004 - 08.2011

High School -

Troup High School

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McSherel Houston