I have worked in many different areas of expertise. I have knowledge in customer service, inventory, shipping and receiving, supervision, cash handling as well as production. I thrive when I can advance and learn more in my career field.
Overview
9
9
years of professional experience
Work History
Packaging & Warehouse Operator
Fairlife
01.2023 - Current
Conduct product testing and monitor material usage on the production line
Load corrugate into machinery for packaging milk cases
Operate stand-up forklifts to transport and organize inventory
Utilize multiple scanning systems for accurate inventory tracking
Maintain comprehensive inventory knowledge to ensure efficient warehouse operations
Supervise and coordinate shipment processes, ensuring accurate product counts on the dock
Generate Bill of Ladings and manage product weighing with precision
Liaise with diverse truck drivers, demonstrating strong interpersonal and communication skills
Used forklifts and pallet jacks to relocate products.
Loaded, unloaded, and moved material to and from storage and production areas.
Checked packages and merchandise for damage and notified vendors.
Managed the receipt, inspection, storage, retrieval, and dispatch of goods following established protocols consistently throughout tenure as Warehouse Operator.
Fostered a positive work environment by maintaining open communication channels with coworkers and supervisors, resolving conflicts promptly, and demonstrating respect for all team members.
Maintained accurate inventory records, resulting in a reduction of discrepancies and costly errors.
Provided excellent customer service by efficiently processing returns, exchanges, or damages according to company policies.
Achieved targets for order processing, diligently working to meet daily quotas.
Fostered culture of teamwork, leading by example and encouraging open communication.
Shipping and Receiving Lead
MS Metal Solutions
05.2022 - 12.2022
Managed a team of 10
Oversaw truck unloading and conducted audits
Generated reports using Microsoft Excel, Word, and Teams
Handled logistics and tracked daily labor
Set up production lines for the next shift
Learned quality standards and blueprint reading
Junior Supervisor
Tgw Conveyor Systems
08.2020 - 05.2022
Identified areas for improvement within the department, proposing actionable solutions to increase overall efficiency.
Streamlined administrative procedures for greater efficiency within the department while reducing workload for team members.
Communicated proactively with stakeholders, ensuring transparency and maintaining strong working relationships across departments.
Established clear performance metrics for team members, driving accountability and continuous improvement efforts within the department.
Oversaw daily operations within the department, enabling smooth functioning while minimizing disruptions due to unforeseen issues.
Implemented innovative problem-solving techniques to address complex challenges faced by the team, leading to more efficient work processes.
Collaborated actively with cross-functional teams on various projects, contributing valuable insights from a supervisory perspective.
Evaluated employee performance regularly, recognizing top performers and providing opportunities for growth and advancement within the organization.
Defined clear targets and objectives and communicated to other team members.
Assisted in organizing and overseeing assignments to drive operational excellence.
Assembly Lead
MS Metal Solutions
06.2017 - 08.2020
Coordinate the assembly of furniture, ensuring adherence to quality standards and production schedules
Manage a team of assembly workers, providing training, guidance, and performance evaluations
Oversee order entry processes, ensuring accurate and timely documentation and tracking of orders
Maintain expertise in over 150+ metal parts, ensuring proper usage and inventory management
Implement process improvements to enhance efficiency and reduce production time
Collaborate with other departments to streamline operations and resolve any assembly-related issues
Developed comprehensive training programs for new hires, resulting in faster onboarding and reduced learning curves for employees.
Resolved conflicts among team members efficiently, fostering a positive work atmosphere that encouraged collaboration and open communication.
Contributed to successful product launches by meeting tight deadlines through effective planning, resource allocation, and time management skills.
Complied with all regulatory requirements during production processes to maintain industry certifications and uphold company reputation for excellence.
Participated in recruiting efforts for the assembly department, interviewing candidates and making recommendations to hire top-performing talent.
Followed safety protocols to maintain safe working environment.
Collaborated with team members to promptly complete tasks and maintain consistent workflows.
Trained new assembly personnel on proper use of equipment.
Shift Manager
Arby's
05.2016 - 05.2019
Supervise daily operations to ensure efficient and smooth service
Manage and train staff, providing guidance and support to team members
Handle customer inquiries and complaints to maintain high satisfaction levels
Monitor inventory levels and place orders to ensure stock availability
Ensure compliance with health and safety regulations
Conduct opening and closing procedures, including cash handling and reconciliation
Implement promotional activities and upselling strategies to boost sales
Maintain cleanliness and organization of the restaurant
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained and mentored new employees to maximize team performance.
Promoted a positive work environment through open communication and constructive feedback.
Supervised employees and oversaw quality compliance with company standards for food and services.
Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Tracked receipts, employee hours, and inventory movements.
Adhered to company standards and compliance requirements for operations and cleanliness of areas.