Tina McVaugh

Reception Assistant

Mountain View Family Physicians

08.2021 - 11.2021

Assisted in managing front desk operations, ensuring smooth visitor check-in and effective communication.
Handled incoming calls and directed inquiries to appropriate departments, enhancing response efficiency.
Maintained organized filing systems for client records, contributing to streamlined administrative processes.
Provided support in scheduling appointments and coordinating meeting logistics for staff members.
Developed and maintained positive relationships with clients through consistent follow-up and personalized service.
Responded effectively to client inquiries or concerns, addressing their needs in a courteous and professional manner.
Handled confidential information with discretion, protecting sensitive data related to both employees and customers.
Improved workplace atmosphere with excellent interpersonal skills, fostering positive relationships among team members and clients.
Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.
Maintained up-to-date visitor logs ensuring accurate records were kept for security purposes.
Demonstrated adaptability in handling unexpected situations, quickly resolving issues to maintain smooth office operations.
Supported smooth business operations by maintaining clean and organized reception areas, ensuring a professional appearance at all times.
Expedited document processing with proficient use of office equipment such as copiers, scanners, and fax machines.
Assisted in onboarding new employees by preparing necessary materials and providing an informative orientation tour.
Increased productivity by accurately scheduling appointments and managing calendars for multiple staff members.
Reduced wait times by efficiently handling a high volume of incoming calls, directing them to the appropriate personnel.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Maintained visitor log for entering and leaving facility for security purposes.
Handled cash transactions and maintained sales and payments records accurately.
Confirmed appointments, communicated with clients, and updated client records.
Corresponded with clients through email, telephone, or postal mail.
Assisted with onboarding new clients and securing paperwork completion.
Provided clerical support to company employees by copying, faxing, and filing documents.
Organized, maintained and updated information in computer databases.
Handled assignments independently with good judgement and critical thinking skills.
Collected [Type] payments, processed transactions and updated relevant records.
Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Operated multi-line telephone system to answer and direct high volume of calls.