Muhammad Ahmed
Irfan
Rawalpindi
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Administrative Assistant
Qatar Security Services
Doha
01.2020 - Current
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted development and implementation of new administrative procedures.
- Volunteered to help with special projects of varying degrees of complexity.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Customer Service Representative
Pakistan Telecommunications Limited
Rawalpindi
02.2016 - 12.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Implemented and developed customer service training processes.
Administrator
Dar-e-Arqam School
Rawalpindi
08.2014 - 01.2016
- Collected, validated, and distributed information to employees.
- Entered and maintained departmental records in company database.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Generated reports to suggest corrective actions and process improvements.
- Maintained personnel records and updated internal databases to support document management.
Education
Bachelor Of Applied Arts - Physical Education
Muzafarabad University of Science And Technology
Mirpur Azad Kashmir 08.2008 - 09.2010
SSC - Computer Science
Government High School Morgah Rawalpindi
Rawalpindi Pakistan 06.2004 - 06.2006
Associate Of Fine Arts - Physical Education
Government Elliott College
Morgah Rawalpindi Pakistan 07.2006 - 05.2008
Skills
Office administration
undefinedTimeline
Administrative Assistant
Qatar Security Services
01.2020 - Current
Customer Service Representative
Pakistan Telecommunications Limited
02.2016 - 12.2019
Administrator
Dar-e-Arqam School
08.2014 - 01.2016
Bachelor Of Applied Arts - Physical Education
Muzafarabad University of Science And Technology
08.2008 - 09.2010
Associate Of Fine Arts - Physical Education
Government Elliott College
07.2006 - 05.2008
SSC - Computer Science
Government High School Morgah Rawalpindi
06.2004 - 06.2006
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