MD AHMED
Jamaica,NY
Summary
Highly skilled in customer service with valuable experience as a waiter/Bartender , adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
14
14
years of professional experience
Work History
Server/Bartender/Manager
Bait & Hook NYC
Manhattan, NY
06.2012 - 02.2022
- Greeted guests warmly, provided menus, and ensured courteous, prompt service to enhance customer satisfaction.
- Monitored cleanliness and readiness of the dining area, upholding high sanitation standards.
- Collaborated with hosts, bussers, and kitchen staff to ensure efficient restaurant operations.
- Operated POS systems to input orders, process payments, and manage reservations and to-go orders.
- Prepared drinks, served food and beverages, and confirmed accuracy of customer orders.
- Explained menu items, including ingredients and preparation methods, and informed customers about daily specials.
- Trained new employees on restaurant procedures, customer service, and operational standards.
- Performed opening and closing duties, including setting up dining areas and restocking supplies.
- Maintained knowledge of current menu items, garnishes, and preparation techniques.
- Maintained accurate transaction records and complied with company policies.
Server/Bartender
Hyatt Hotels Corp
Long Island, NY
11.2007 - 07.2011
- Delivered exceptional customer service by responding to inquiries and resolving complaints professionally.
- Stayed updated on menu items, daily specials, and promotions to provide informed recommendations.
- Collaborated with staff to ensure smooth restaurant operations and guest satisfaction.
- Greeted guests, took orders efficiently, and ensured timely communication with kitchen staff.
- Maintained high sanitation standards and ensured a clean and organized dining area.
- Assisted in training new employees on restaurant procedures and customer service.
- Managed inventory, restocked supplies, and monitored alcohol consumption responsibly.
- Performed opening, closing, and shift change duties to maintain operational excellence
Education
Bachelor of Accounting -
Queens College
Flushing, NY11-2016
Skills
- Point of sale (POS) system operations
- Positive guest interactions
- Shift management
- Cleanliness standards
- Banquet coordination
- Exceptional customer service
- Inventory management
- Suggestive selling
- Multitasking and organization
- Positive and professional
Languages
English
Professional
Bengali
Professional
Spanish
Limited
Hindi
Elementary
Timeline
Server/Bartender/Manager
Bait & Hook NYC
06.2012 - 02.2022
Server/Bartender
Hyatt Hotels Corp
11.2007 - 07.2011
Bachelor of Accounting -
Queens College
Similar Profiles
Chase FlutyChase Fluty
Store Manager at Sharpe Hook Bait and TackleStore Manager at Sharpe Hook Bait and Tackle
JAVAIRIA SagheerJAVAIRIA Sagheer
INCHARGE at PAKISTAN BAIT UL MALLINCHARGE at PAKISTAN BAIT UL MALL
Lambert NyuywirLambert Nyuywir
Store Salesperson at Bait Al Iskafi Leather productsStore Salesperson at Bait Al Iskafi Leather products
Aaliyah HemenesAaliyah Hemenes
Babysitter at Private CareBabysitter at Private Care
Nauroz FarhanNauroz Farhan
EMT-B at RCA AmbulanceEMT-B at RCA Ambulance