MD AMEN
4255-78TH ST.ELMHURST
Summary
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Outgoing Customer Service Cashier well-versed in loss prevention techniques and proficient in POS and register systems. Energetic self-starter with outstanding active listening abilities.
Ambitious Campus Safety Officer bringing extensive experience of established policies and procedures regarding security, safety, law enforcement and traffic services. Adhered to safety and health procedures for injury and illness prevention of self and others. Remained calm, patient and composed while exercising tact in dealing with challenging interpersonal situations.
Vigilant Campus Security Assistant looking to build upon skills and tackle new responsibilities in an exciting role. Adept at monitoring CCTV systems and implementing all regulations developed by the campus safety manager. Skilled at performing regular patrols on school's premises and monitoring buildings to ensure safety.
Watchful Campus Security Assistant with many years of experience providing hands-on security in range of environments. Professional and fair with even-tempered demeanor. Knowledgeable of safety protocols and incident investigation procedures. Accomplished in responding to emergency situations and calls.
Alert Campus Security Assistant performing efficient and organized surveillance of campus grounds. First aid and CPR certified with excellent report writing skills. Experience in maintaining peace and order on a college university campus and enforcing regulations, rules and policies.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Efficient CSA known for high productivity and ability to complete tasks swiftly. Possess specialized skills in customer service management, conflict resolution, and data entry. Excel in communication, teamwork, and adaptability, ensuring seamless operations and positive customer interactions.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Campus Security Assistant (CSA) Part -Time
Bronx Community College
Department Of Public Safety Bronx
11.2024 - Current
- Monitored access control systems, CCTV and alarm systems to ensure security of campus grounds.
- Managed building access control systems and developed lock and unlock protocols with key control.
- Issued warnings and summonses, escalating incidents to professionals for assistance.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Performed security oversight, traffic control, and crowd control at special events and campus activities.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Dispatched radio messages to other officers and agents of campus.
- Attended meetings with departmental heads in order to discuss changes in security policies or procedures.
- Responded to emergency situations in a timely manner, ensuring the safety of students, faculty and staff.
- Monitored security cameras to identify and respond to suspicious activity.
- Maintained detailed records of incidents, including incident reports, documentation and photographs as needed.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Responded to inquiries from students, faculty and staff regarding safety concerns or issues.
- Provided friendly and professional assistance to employees, visitors and customers.
- Prepared daily logs documenting activities performed while on duty as a Campus Security Assistant.
- Followed established protocol regarding notification of campus personnel and patrons in event of emergencies.
- Enforced institutional rules, regulations and laws regarding student conduct to maintain safe campus.
- Performed periodic checks of emergency call boxes and street lights to ensure proper functioning.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Maintained high levels of alertness throughout shifts.
- Responded to emergency calls regarding illnesses, accidents and disturbances.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Searched bags manually to identify prohibited items and contraband.
- Provided assistance with crowd control during special events on campus premises.
- Patrolled campus to deter property theft, disorderly conduct and crime.
- Identified suspicious activity to determine appropriate response.
- Monitored entrance and departures of employees and visitors.
- Ensured that all individuals entering or leaving the building were properly identified using an access control system.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Monitored CCTV systems to ensure safety and security of premises.
- Greeted visitors upon arrival at the main entrance gate and checked identification before allowing entry onto the premises.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Liaised between customers and various departments to resolve issues and satisfy inquiries and requests.
Customer Service Cashier (Part-Time)
JFZ SPEED INC. (Subway Food Restaurant)
200 WEST 54TH ST. NEW YORK
01.2010 - Current
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Bagged, boxed or gift-wrapped sold merchandise per customer's request
- Counted and balanced cashier drawers
- Processed customer payments quickly and returned exact change and receipts
- Kept check-out areas clean, organized and well-stocked to maintain attractive store
- Recommended, selected, located and obtained products to meet customer needs
- Maintained cleanliness and presentation of stock room and production floor
- Built loyal clientele through friendly interactions and consistent appreciation
- Answered product questions with up-to-date knowledge of sales and store promotions
- Informed customers of in-store promotions or pricing specials
- Welcomed customers, offering assistance to help find store items
- Maintained work area and kept cash drawer organized
- Greeted customers promptly and responded to questions
- Answered phone calls to assist customers with questions and orders
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks
- Maintained current knowledge of store promotions to highlight sales to customers
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer
- Answered customers' questions and provided information on store procedures or policies
- Remained aware of surroundings and secured cash to minimize loss potential
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members
- Processed returned merchandise by strictly following store return and exchange procedures
- Offered customers carry-out service at completion of transaction
- Scanned items and checked pricing on cash register for accuracy
- Verified that all coupons were valid prior to processing them into the system.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Welcomed customers, offering assistance to help find store items.
- Answered phone calls to assist customers with questions and orders.
- Counted and balanced cashier drawers.
- Resolved customer complaints in a professional manner.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Greeted customers and provided friendly customer service.
- Informed customers of in-store promotions or pricing specials.
- Provided excellent customer service by helping customers locate items they were looking for.
- Maintained work area and kept cash drawer organized.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Operated cash registers to process payments for goods and services.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Processed customer payments quickly and returned exact change and receipts.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Complied with all health and safety regulations while performing job duties.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Adhered to social distancing protocols and wore mask or face shield.
Taxi Cab Driver
LIC TAXI MANAGEMENT INC
37-26 34TH ST.LONG ISLAND CITY
05.2015 - 12.2015
- Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
- Applied mathematical skills to determine fares and change.
- Achieved consistently high customer scores due to exceptional service.
- Maintained vehicle to maximize passenger satisfaction.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Determined pickup assignments and shift schedule by checking in with dispatch service.
- Offered riders information about local attractions and restaurants.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Received belongings from passengers and safely and securely stowed items and luggage.
- Cleaned vehicle regularly to maintain professional appearance.
- Notified customers of delays to decrease calls to support.
- Appeared at designated appointments according to schedule.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Uphold high standards of professionalism and discretion when working with high-value clients.
- Conferred with dispatch to meet schedule targets and incorporate changes.
- Responded to specific locations at designated times to handle customer reservations.
- Updated personal logs and business tracking documents accurately and according to schedule requirements.
- Supervised driver teams, created shift schedules and maintained reservation calendar.
- Checked oil levels, water levels, tire pressure and other maintenance items regularly.
- Performed basic vehicle maintenance checks to ensure safety and reliability.
- Utilized GPS and city knowledge to determine best routes and avoid traffic delays.
- Kept accurate records of mileage, fares, and daily expenses.
- Calculated correct fare accurately, fairly and transparently based on length of taxi ride.
- Managed cash transactions accurately while ensuring all receipts are properly documented.
- Ensured compliance with all laws regarding transportation services in the area.
- Maintained vehicle in top operating condition and kept taxi interior and exterior spotlessly clean and inviting to passengers.
- Managed cash and electronic payments for fares accurately.
- Maintained a clean interior of the vehicle by vacuuming, washing windows.
- Understood and complied with vehicle safety laws and driving standards and kept passengers safe.
- Reported any mechanical problems to management immediately.
Customer Service Cashier
McDonald's Food Restaurant
946-8TH AVE. NEW YORK
07.2009 - 12.2009
- Company Overview: Food Restaurant
- Promoted brand and marketing campaigns to create interest with customer
- Rolled out operational improvements and solutions to deliver top-notch customer service
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Recommended, selected, located and obtained products to meet customer needs
- Maintained cleanliness and presentation of stock room and production floor
- Bagged, boxed or gift-wrapped sold merchandise per customer's request
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking
- Delivered tactful discussions and diplomacy when responding to escalating situations
- Collected credit card and cash payments to complete transactions for customer orders
- Welcomed customers, offering assistance to help find store items
- Processed customer payments quickly and returned exact change and receipts
- Maintained work area and kept cash drawer organized
- Greeted customers promptly and responded to questions
- Counted and balanced cashier drawers
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer
- Kept check-out areas clean, organized and well-stocked to maintain attractive store
- Offered customers carry-out service at completion of transaction.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Performed cash, card and check transactions to complete customer purchases.
- Food Restaurant
Education
High School Diploma - Business Studies
Madhaiya Freedom Fighters Memorial Degree College
Comilla, Bangladesh12.2007
Skills
- Ability to work Under Pressure
- Problem-Solving
- Gift Wrapping
- Product Scanning
- Payment Processing
- Call Response an
- Cash Handling
- Cash Register Operations
- Problem Solving
- Cleaning and Sanitizing
- Honest and Ethical
- Policies and Procedures
- Honest and Dependable
- Cooperative Attitude
- Price Identification
- Product Knowledge
- Microsoft Office
- Basic Mathematics
- Gas Pumping
- Food and Beverage Experience
- Customer Seating
- Security Understanding
- Customer Satisfaction
- Road Safety Knowledge
- Proper Vehicle Operations
- Passenger Transport
- Cleaning and Sanitizing Surfaces
- GPS Mapping
- General Security
- Navigation Equipment
- Securing Wheelchairs
- Airport Rules
- Customer assistance
- Total Payment Calculation
- Check Cashing
- Active Listening
Additional Licenses
- TLC ( Taxi and Limousine Commission) Driver's Licensee, New York City
- New York State Security Guard License
- Certificate of Fitness for Citywide fire Guard for Impairment (F-01) FDNY
- Certificate of Fitness for Temporary Indoor / Outdoor Place of Assembly Safety Personnel (F-04) FDNY
Languages
Bengali, Native or Bilingual
Awards
Hi, I am Md Ruhul Amen, I am a High School graduate from Bangladesh. During my High School years I was a Successful Drama Actor. I received many recognition and several awards on acting.
Citizenship
I am a US Citizenship Now
Driver License
New York State Driver's License,July 2022 to August 2030.
Skills
- CCTV monitoring
- Emergency response
- Crowd control
- Communication skills
- Report writing
- Security protocols
- Problem solving
- Traffic management
- Patrol monitoring
- Alarm response
- Student security
- CPR certified
- CCTV review
- Federal and state regulation compliance
- Problem-solving abilities
- Teamwork and collaboration
- Security camera monitoring
- Self-defense techniques
- Public safety
- Active listening
- Security Briefing
- Written communication
- University policies and regulations
- Security operations
- Time management
- Security regulation enforcement
- Campus patrol
Timeline
Campus Security Assistant (CSA) Part -Time
Bronx Community College
11.2024 - Current
Taxi Cab Driver
LIC TAXI MANAGEMENT INC
05.2015 - 12.2015
Customer Service Cashier (Part-Time)
JFZ SPEED INC. (Subway Food Restaurant)
01.2010 - Current
Customer Service Cashier
McDonald's Food Restaurant
07.2009 - 12.2009
High School Diploma - Business Studies
Madhaiya Freedom Fighters Memorial Degree College