Md Ruhul Amen
4255-78TH ST. ELMHURST ,NY
Summary
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Outgoing Customer Service Cashier well-versed in loss prevention techniques and proficient in POS and register systems. Energetic self-starter with outstanding active listening abilities.
Overview
17
17
years of professional experience
Work History
Customer Service Cashier
ZZ SUB INC.
NEW YORK, NY
01.2010 - Current
- Company Overview: Subway Food Restaurant
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking
- Bagged, boxed or gift-wrapped sold merchandise per customer's request
- Greeted customers and responded to informational requests
- Collected credit card and cash payments to complete transactions for customer orders
- Delivered tactful discussions and diplomacy when responding to escalating situations
- Counted and balanced cashier drawers
- Processed customer payments quickly and returned exact change and receipts
- Kept check-out areas clean, organized and well-stocked to maintain attractive store
- Recommended, selected, located and obtained products to meet customer needs
- Maintained cleanliness and presentation of stock room and production floor
- Built loyal clientele through friendly interactions and consistent appreciation
- Answered product questions with up-to-date knowledge of sales and store promotions
- Informed customers of in-store promotions or pricing specials
- Welcomed customers, offering assistance to help find store items
- Maintained work area and kept cash drawer organized
- Greeted customers promptly and responded to questions
- Answered phone calls to assist customers with questions and orders
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks
- Maintained current knowledge of store promotions to highlight sales to customers
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer
- Answered customers' questions and provided information on store procedures or policies
- Remained aware of surroundings and secured cash to minimize loss potential
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members
- Processed returned merchandise by strictly following store return and exchange procedures
- Offered customers carry-out service at completion of transaction
- Scanned items and checked pricing on cash register for accuracy
- Adhered to social distancing protocols and wore mask or face shield
- Subway Food Restaurant
Taxi Cab Driver
LIC TAXI MANAGEMENT INC
LONG ISLAND CITY, NY
05.2015 - 12.2015
- Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly
- Applied mathematical skills to determine fares and change
- Achieved consistently high customer scores due to exceptional service
- Maintained vehicle to maximize passenger satisfaction
- Followed safety rules to keep clean driving record with no accidents or incidents
- Determined pickup assignments and shift schedule by checking in with dispatch service
- Offered riders information about local attractions and restaurants
- Presented clean and sanitized vehicle to customers for utmost satisfaction
- Received belongings from passengers and safely and securely stowed items and luggage
- Cleaned vehicle regularly to maintain professional appearance
- Notified customers of delays to decrease calls to support
- Appeared at designated appointments according to schedule
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition
- Uphold high standards of professionalism and discretion when working with high-value clients
- Conferred with dispatch to meet schedule targets and incorporate changes
- Responded to specific locations at designated times to handle customer reservations
- Updated personal logs and business tracking documents accurately and according to schedule requirements
- Supervised driver teams, created shift schedules and maintained reservation calendar
Customer Service Cashier
McDonald's
NEW YORK, NY
07.2009 - 12.2009
- Company Overview: Food Restaurant
- Promoted brand and marketing campaigns to create interest with customer
- Rolled out operational improvements and solutions to deliver top-notch customer service
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Recommended, selected, located and obtained products to meet customer needs
- Maintained cleanliness and presentation of stock room and production floor
- Bagged, boxed or gift-wrapped sold merchandise per customer's request
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking
- Delivered tactful discussions and diplomacy when responding to escalating situations
- Collected credit card and cash payments to complete transactions for customer orders
- Welcomed customers, offering assistance to help find store items
- Processed customer payments quickly and returned exact change and receipts
- Maintained work area and kept cash drawer organized
- Greeted customers promptly and responded to questions
- Counted and balanced cashier drawers
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer
- Kept check-out areas clean, organized and well-stocked to maintain attractive store
- Offered customers carry-out service at completion of transaction
- Resolved customer complaints and maintained clean and tidy checkout area
- Handled approximately daily credit and cash transactions for customers with accuracy and speed
- Performed cash, card and check transactions to complete customer purchases
- Food Restaurant
Education
High School Diploma ( Equivalency) - Business Studies
Madhaiya Freedom Fighters Memorial Degree College
Comilla, Bangladesh12.2007
Skills
- Ability to work Under Pressure
- Reliable and Responsible
- Problem-Solving
- Gift Wrapping
- Product Scanning
- Payment Processing
- Call Response and Transfer
- Cash Handling
- Cash Register Operations
- Problem Solving
- Cleaning and Sanitizing
- Honest and Ethical
- Policies and Procedures
- Honest and Dependable
- Cooperative Attitude
- Feedback Acceptance
- Credits and Refunds
- Price Identification
- Product Knowledge
- Team Leadership
- Relationship Building
- Microsoft Office
- Basic Mathematics
- Refund Handling
- Gas Pumping
- Food and Beverage Experience
- Customer Seating
- Security Understanding
- Customer Satisfaction
- Road Safety Knowledge
- Mobile Security
- Proper Vehicle Operations
- Passenger Transport
- Cleaning and Sanitizing Surfaces
- GPS Mapping
- General Security
- Fare Collections
- Navigation Equipment
- Securing Wheelchairs
- Airport Rules
- Mobile Booking Apps
- Securing Loads
- Fare Calculation
- Customer assistance
- Return and Exchange Processing
- Weight and Measurement
- Total Payment Calculation
- Check Cashing
- Coin and Currency Counting
- Active Listening
Additionallicenses
- TLC Driver's License New York City
- New York State Security Guard License
Languages
Bengali, Native or Bilingual
Awards
Hi, I am Md Ruhul Amen, I am a High School graduate from Bangladesh. During my High School years I was a Successful Drama Actor. I received many recognition and several awards on acting.
Citizenship
US Citizenship
Driverlicense
New York State Driver's License, 07/01/22, 08/31/30
Timeline
Taxi Cab Driver
LIC TAXI MANAGEMENT INC
05.2015 - 12.2015
Customer Service Cashier
ZZ SUB INC.
01.2010 - Current
Customer Service Cashier
McDonald's
07.2009 - 12.2009
High School Diploma ( Equivalency) - Business Studies
Madhaiya Freedom Fighters Memorial Degree College