MD. Din Islam
Senior Cashier
Uttarkhan,Dhaka
Summary
Accomplished Senior Cashier and Waiter with a proven track record at Chapati and Karak, adept in POS System proficiency and exceptional customer service. Skillfully reduced wait times and resolved customer concerns, boosting satisfaction. Demonstrated leadership in team management and cashier training, enhancing operational efficiency and service quality.
Overview
14
14
years of professional experience
Work History
Senior Cashier
Chapati and Karak
2015.11 - 2023.10
- Ensured cleanliness of the cashier area, promoting a welcoming atmosphere for customers.
- Maintained accurate cash handling standards, minimizing discrepancies in daily reconciliations.
- Reduced wait times for customers by streamlining checkout procedures and prioritizing tasks.
- Demonstrated expertise in operating various point-of-sale systems, ensuring quick adaptation to any changes or updates.
Senior Waiter
Bitter Sweet Cafe
2010.09 - 2015.10
- Resolved customer concerns promptly and professionally, ensuring a positive dining experience.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
Trainee Waiter
Hotel Victory
2009.07 - 2010.08
- Handled guest complaints gracefully, resolving issues quickly to maintain a pleasant dining experience.
- Accurately recorded food and beverage orders, ensuring clear communication with kitchen staff for order accuracy.
- Contributed to team success by assisting fellow waitstaff during busy periods or when shortstaffed.
- Facilitated seamless payment transactions by accurately entering orders into the POS system and presenting checks promptly upon request.
Education
High School Diploma -
S.M. Mozammel Haque Technical School & Business Ma
2001.05 -
High School Diploma -
Kanchkura High School
2001.05 -
Skills
Cash handling expertise
POS System proficiency
Team Management
Team Leadership
Manager support
Positive Attitude
Cash Register Maintenance
Returns processing
Online Order Picking
Customer Service
Cashier training
Customer Complaints Handling
Professional Training
Food & Beverage Service Operation. National Hotel & Tourism Training Institute (N.H.T.T.I)
(It is only Govt. Institute in the company) Course Duration- 18 weeks.
Languages
English
Full Professional
Arabic
Professional Working
Bengali
Native or Bilingual
Hindi
Full Professional
Urdu
Professional Working
Personal Informations
Date of Birth: 21st February, 1990
Nationality: Bangladeshi
Gender: Male
Religion: Islam
Marital Status: Married
Blood Group: A (+Ve)
Height: 5' 4"
Passport Number: A08719946
Contact Number:+8801719174488
Permanent Address: Vill- 781/7, Chamurkhan, Uttarkhan, Dhaka, 1230
References
Md. Nazrul Islam
Supervisor
Chapati and Karak Restaurant Doha- London.
Cell:+97433123354, +8801813141806
AKM Shamsuddin
Head of the department (F&B) operation (NHTTI) Bangladesh Porjatan Corporation
Tele: 9899290, 9899072
M. Matiul Karim
Head of the department (HSKP)
(NHTTI) Bangladesh Porjatan Corporation
Cell: +8801715-393578
Timeline
Senior Cashier
Chapati and Karak
2015.11 - 2023.10
Senior Waiter
Bitter Sweet Cafe
2010.09 - 2015.10
Trainee Waiter
Hotel Victory
2009.07 - 2010.08
High School Diploma -
S.M. Mozammel Haque Technical School & Business Ma
2001.05 -
High School Diploma -
Kanchkura High School
2001.05 -
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