MD EHSAN ALI
Alexandria,VA
Summary
Personable and detail-focused, bringing comprehensive knowledge of anti-money laundering regulations and analytical skills in financial data. Well-versed in identifying suspicious activity and implementing compliance measures to mitigate risks. Committed to promoting secure financial environment and ensuring adherence to regulatory standards.
Overview
19
19
years of professional experience
1
1
Certification
Work History
AML Compliance Analyst
Morgan Stanley
05.2023 - Current
- Enhanced AML compliance by conducting thorough investigations and risk assessments on potential clients.
- Participated in industry conferences and networking events, staying up-to-date on emerging trends within the AML compliance field.
- Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents.
- Monitored financial transactions and immediately reported suspicious activity to authorities.
- Trained and supervised junior financial examiners, explaining procedures and protocols.
- Read fraud and security risk management-related articles and white papers and took part in webinars to keep abreast of changes in fraud and security landscape.
- Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
Personal Banker
HSBC BANK
11.2020 - 05.2023
- Own the customer experience; serve as first point of contact for customers entering the branch; provide a positive first impression through courteous, friendly, and efficient customer service and meet customer expectations
- Sell appropriate core financial services products to meet customer needs while developing and expanding account relationship
- Identify customer referral opportunities to deepen relationships and complete initial evaluation of customer needs to direct them to the appropriate proposition (investment, mortgage, insurance etc.) or product specialist, setting up appointments as required
- Helping to resolve customer concerns and escalating issues as needed
- Ensuring specific and ongoing BSA, AML, Sanctions (OFAC compliance) and Fraud policy management
- Ensure compliance, operational risk controls in accordance with regulatory standards and policies; and optimize relations with regulators by addressing any issues
Personal Banker
Wells Fargo Bank
12.2019 - 11.2020
- Building relationships with customers through proactive outreach and follow up, asking questions and learning about their financial needs
- Gain deep knowledge of bank products and services and connecting those to customer needs
- Building relationships with branch team members and partners
- Opening new accounts, completing service requests, and submitting credit applications
- Inform customers of self-service digital options and demonstrate them to customers
- Provide personal financial counseling, assist with lending services, and build relationships with existing customers to sustain high satisfaction ratings and retention
- Assist customers during loan and account application process by maintaining internal and federal policies and procedures
- Helping to resolve customer concerns and escalating issues as needed
- Serving as a risk leader and following policies and procedures
- Ensuring specific and ongoing BSA, Sanctions (OFAC compliance) and Fraud policy management
- Implementation of policies across lines of business and groups, and maintenance of the policy management process
Personal Banker
HSBC BANK
11.2018 - 12.2019
- Own the customer experience; serve as first point of contact for customers entering the branch; provide a positive first impression through courteous, friendly, and efficient customer service and meet customer expectations
- Sell appropriate core financial services products to meet customer needs while developing and expanding account relationship
- Identify customer referral opportunities to deepen relationships and complete initial evaluation of customer needs to direct them to the appropriate proposition (investment, mortgage, insurance etc.) or product specialist, setting up appointments as required
- Helping to resolve customer concerns and escalating issues as needed
- Ensuring specific and ongoing BSA, AML, Sanctions (OFAC compliance) and Fraud policy management
- Ensure compliance, operational risk controls in accordance with regulatory standards and policies; and optimize relations with regulators by addressing any issues
Team Lead, Digital Business Sales and Service
ADN Telecom
11.2017 - 04.2018
- Ensure communication with company’s sales, business development and other department work together to deliver seamless service
- Continuous work with the company’s client teams to continually understand, define and then refine the customer base
- Define project requirements by identifying project milestones, phases, and elements, forming project team, establishing project budget
- Monitor project progress by tracking activity, resolving problems, publishing progress reports, recommending actions
- Interpret, evaluate, and interrelate research data and develop integrated business analysis and projections for incorporation into strategic decision-making
- Maintain user confidence and protect operations by keeping information confidential
- Employ a variety of analysis and surveys to improve customer experiences
- Allocating Sales and revenue generation target among the team
- Gather customer feedback, analyze, and design specific practices for organizations to boost up customer benefit and company’s profitability
- Constantly work with other departments to develop customer loyalty management (CLM), customer relationship customer experiences
- Oversee the daily sales operation and maintained the service standards
- Ensure promotional materials delivery, solid and effective team balances
- Ensuring after sales service
- Engagement with cross-functional team, process execution monitoring, problem diagnosis and result delivery
- Planning and delivering CRM strategies across the organization with a view to retaining existing customers, increasing brand loyalty and expanding the company brand
- Ensure data protection law is being followed
- Prepare/establish a reporting system based on key result area (e.g., ROI, IRR, Risk assessment, Implementation feasibility, Strategic value, Service valuation, Market nature etc.)
Team Lead, Customer Experience and Operation
Hungrynaki.com
07.2014 - 11.2017
- Regularly assess company’s sales, marketing, and service department’s work together to deliver seamless customer service
- Continuous work with the company’s client teams to continually understand, define, and then refine the customer base
- Employ a variety of analysis and surveys to improve customer experiences
- Gather customer feedback, analyze, and design specific practices for organizations to boost up customer benefit and company’s profitability
- Constantly work with customer loyalty management (CLM), customer relationship customer experiences
- Developing different service dimensions for structure positive customer experiences both internal management (CRM) and customer value management (CVM) to improve and external continuously introducing different tools for faster and effective operation
- Oversee the daily operation and maintained the service standards Lead customer service and delivery team
Night Duty Manager
Premier Inn London
07.2012 - 06.2014
Deputy Manager
William Hill PLC
05.2012 - 06.2014
Coordinator, Conference and Meeting Operation (Part Time)
The Landmark London
01.2012 - 05.2012
Relationship Officer (Voluntary)
Tax Assist Accountant
01.2010 - 12.2010
Branch Sales Officer
BRAC Bank ltd
02.2008 - 01.2009
Customer Manager
Grameen Phone Bangladesh ltd.
05.2006 - 01.2008
Education
MSc - Strategic Marketing
University of Hertfordshire
07.2011
Bachelor’s - business administration
East West University
07.2006
Skills
- Enhanced due diligence
- Anti-money laundering
- Patriot act compliance
- Teamwork and collaboration
- Problem-solving
- Time management
- Bank secrecy act
- Risk assessment
- Market research
- Suspicious activity reporting
- Financial crime prevention
- Transaction monitoring
Hobbies and Interests
Music, Playing Guitar, and flute, Traveling.
Certification
- Certified ScrumMaster (CSM) - Scrum Alliance.
Timeline
AML Compliance Analyst
Morgan Stanley
05.2023 - Current
Personal Banker
HSBC BANK
11.2020 - 05.2023
Personal Banker
Wells Fargo Bank
12.2019 - 11.2020
Personal Banker
HSBC BANK
11.2018 - 12.2019
Team Lead, Digital Business Sales and Service
ADN Telecom
11.2017 - 04.2018
Team Lead, Customer Experience and Operation
Hungrynaki.com
07.2014 - 11.2017
Night Duty Manager
Premier Inn London
07.2012 - 06.2014
Deputy Manager
William Hill PLC
05.2012 - 06.2014
Coordinator, Conference and Meeting Operation (Part Time)
The Landmark London
01.2012 - 05.2012
Relationship Officer (Voluntary)
Tax Assist Accountant
01.2010 - 12.2010
Branch Sales Officer
BRAC Bank ltd
02.2008 - 01.2009
Customer Manager
Grameen Phone Bangladesh ltd.
05.2006 - 01.2008
- Certified ScrumMaster (CSM) - Scrum Alliance.
MSc - Strategic Marketing
University of Hertfordshire
Bachelor’s - business administration
East West University
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