Md Mozahidul Islam
Irving,USA
Summary
Results-driven business leader with 14+ years of experience in managing multimillion dollar projects in South Asia across telecommunications, government funded digital initiative projects, private and public sectors projects. Skilled in strategic growth, key account management, stakeholder engagement, project management, tender, RFQ and Bid process management, demonstrated success in building and managing global partnerships with organizations such as UNICEF, UNDP, the EU, and U.S.-based enterprises. Proven ability to lead cross-functional teams, negotiate complex contracts, and deliver measurable business outcomes. Recently relocated to the U.S. and ready to apply cross industry expertise to drive organizational growth and innovation.
Results-driven professional with background in managing high-value client accounts. Achievements include driving client satisfaction and loyalty through tailored account strategies. Known for exceptional teamwork and adaptability in dynamic environments. Proven skills in relationship management and strategic planning.
Experienced account management professional with strong track record in client relations, strategic planning, and revenue growth. Known for fostering team collaboration and achieving results, adaptable to changing business needs. Skilled in relationship building, negotiation, and project management. Recognized for reliability, effective communication, and problem-solving abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Key Account Manager (Senior Manager)
Axentec PLC
01.2024 - 07.2025
- Primary point of contact for the company’s most important client accounts, managing end-to-end relationships and ensuring high levels of satisfaction.
- Develop and implement strategic account plans for customer, aligning company offerings with the client’s business objectives and identifying growth opportunities.
- Negotiate contracts, tenders and renewals with key clients, ensuring favorable commercial terms while maintaining long-term partnerships. Prepare regular account reviews, business review meetings (QBRs), reports to clients and stakeholders, and contribute to strategic business planning.
- Quarterly submission and implementation of detailed action plan identifying: sales objectives, opportunities, key existing and target customers, and key campaigns to be initiated, Managing sales pipeline and activity with sales management tools
- Maintain and grow relationships with stakeholders at client organizations building trust and positioning the company as strategic partner.
- Achievement:
- Led multi-million-dollar government and education connectivity initiatives with end-to-end project oversight, from bidding to execution.
- Signed a USD 550K national contract for the Economic Census project, driving nationwide data collection modernization.
- Delivered digital connectivity and Wi-Fi infrastructure for primary schools, enabling e-learning access in rural communities.
- Partnered with UNICEF Bangladesh on secure mobile device management (MDM) and digital solutions for field operations.
- Achieved 178% of annual performance targets, ranking among top company performers. Signed deal with UNDP for cloud solution under LTA ensures target achievement and long-term retention
- Maintained coordination with global technology vendors and U.S.-based service providers for system integration and delivery support.
Key Account Manager (Manager)
Robi Axiata Limited
03.2018 - 12.2023
- Establish and maintain relationships with government customers and local partners to accomplish sales objectives from the product service & key account relationships
- Drive the winning strategy and manage all aspect of the bidding project, Contribution in cost and price calculations
- High level of hypothetical idea regarding circular of tender schedule, prepare the application through online and make liaison with the government departments for the tender works
- Quarterly submission and implementation of detailed action plan identifying: sales objectives, opportunities, key existing and target customers, and key campaigns to be initiated, Managing sales pipeline and activity with sales management tools
- Achieve growth and hit sales targets by successfully executing the sales plan
- Signed a USD 1 million enterprise contract with the Bangladesh Bureau of Statistics (BBS) to enable the country’s first Digital Census using 400K data SIMs and nationwide network coverage (total project value: USD 400 million).
- Signed and executed a contract with UNICEF valued at over 200 Million (2019–2021) to introduce the TAB with MDM (Mobile Device Management) and tablet connectivity project, enabling large-scale digital access in health and education sector
- Spearheaded and successfully delivered a 10,000-modem data connectivity project for the Bangladesh Ministry of Education, securing $75 million in revenue and achieving 1,250% data growth against target in 2019
- Delivered 1,500% growth in data and digital solution revenue, leading Robi’s B2G business expansion.
- Coordinated technical and commercial alignment between Robi and U.S. roaming partners to enhance international service performance.
- Consistently recognized as a Top Performer, earning Axiata Champion Award (2020) and Government Business Champion (2022).
Account Manager
AGNI Systems Limited
06.2017 - 03.2018
- Take care all aspects of bidding process, opportunity find out, Tender schedule, RFQ collection, tender preparation, tender submission, evaluation process participation
- Make annual Sales plan & strategies for the company and set sales target for each quarter; Frequent visit to prospective government customers and organizations regularly to build winning sales relationship; Achieve growth and hit sales targets by successfully executing the sales plan;
- Successfully on boarded Banglalink, IPPTSS customers and Government sectors
- Managing all aspects of tender submission, e-bidding process in Government sectors
- Successfully on-boarded multiple mega projects and related B2G customers for over three and half years
- Grew data revenue by 1,250% in 2019 over the last year.
- Expanded customers in digital and solution areas.
- Outstanding performer for the year 2020.
- Successfully on-boarded mega projects are the ICT Phase-2 Project, Rupal Bank Bulk SMS Project, NATP-2 Project, DAE-AMIDSP Project, Election Commission VPN Connectivity Project, Prime Minister’s Office, BBS-EODS Project, BBS-Census Project, UNICEF Connectivity with MDM Solution, and ICT Ministry.
- Signed a USD 1 million enterprise contract with the Bangladesh Bureau of Statistics (BBS) to enable the country’s first Digital Census using 400K data SIMs and nationwide network coverage (total project value: USD 400 million).
- Achievement:
Account Manager
Huawei Technologies Bangladesh Ltd.
06.2014 - 11.2016
- Directly deal with Government & Telecom customers’ and local partners’ to accomplish sales objectives from the product service & key account relationships
- Gather specific and accurate information from the customers to run the project smoothly and promptly
- Overall customer management that includes generating business lead, checking market readiness for product, meeting revenue target, preparing annual sales plan, customer life cycle management, regular monitoring & reporting, dispute resolution, credit realization, contract sign, review & renew market intelligence
- Lead a joint project with ICT Ministry & Robi named ‘sustainable development of Bangladeshi Women through ICT’
- Worked as Key Account Manager of BCC for Info-Sarker Phase -3 Project
- Develop new business acquisition with government level customers’ (ICT Ministry & Education ministry) and signed AMC contract with local business giants
- On time delivery and Completion of National Data Center (NDC) renovation project and slashed cost by 20% by negotiating with vendors
- Successfully on-boarded multiple mega projects and related B2G customers for over three and half years
- Grew data revenue by 1,250% in 2019 over the last year.
- Expanded customers in digital and solution areas.
- Outstanding performer for the year 2020.
- Successfully on-boarded mega projects are the ICT Phase-2 Project, Rupal Bank Bulk SMS Project, NATP-2 Project, DAE-AMIDSP Project, Election Commission VPN Connectivity Project, Prime Minister’s Office, BBS-EODS Project, BBS-Census Project, UNICEF Connectivity with MDM Solution, and ICT Ministry.
- Signed a USD 1 million enterprise contract with the Bangladesh Bureau of Statistics (BBS) to enable the country’s first Digital Census using 400K data SIMs and nationwide network coverage (total project value: USD 400 million).
- Achievement:
Territory Manager
Banglalion Communications Ltd
01.2012 - 06.2014
- Work closely with pre-sales and post-sales teams (Channel sales team) to ensure superior end-to-end service throughout the entire supply chain
- And also explore new market, enhance channel sales, and ensure training for partners’ sales personnel
- Analyze competitor’s position in the market, prepare dash board report, daily visit report, and stock report and also ensure trade marketing, merchandising & campaign activities in the market
- Increased 130% revenue of Dhaka south territory in 2012 by expanding retail sales point (RSP) networks, ensure after sales service by the dealer to reduce churn rate and introduced area wise campaign
- Achieved best employee award in 2013 for outstanding performance and introduced school - university campaign to increase sales
- Successfully on-boarded multiple mega projects and related B2G customers for over three and half years
- Grew data revenue by 1,250% in 2019 over the last year.
- Expanded customers in digital and solution areas.
- Outstanding performer for the year 2020.
- Successfully on-boarded mega projects are the ICT Phase-2 Project, Rupal Bank Bulk SMS Project, NATP-2 Project, DAE-AMIDSP Project, Election Commission VPN Connectivity Project, Prime Minister’s Office, BBS-EODS Project, BBS-Census Project, UNICEF Connectivity with MDM Solution, and ICT Ministry.
- Signed a USD 1 million enterprise contract with the Bangladesh Bureau of Statistics (BBS) to enable the country’s first Digital Census using 400K data SIMs and nationwide network coverage (total project value: USD 400 million).
- Achievement:
Management Trainee
Navana Petroleum Limited
04.2011 - 06.2011
- Prepare market analysis and sales achievement reports
- Maintain coordination with sales team and after sales team to ensure on time product delivery in the retail market and corporate clients
- Ensure trade marketing and merchandising activities in the market
- Visit key influencers’ to create new business opportunities and maintain relationship
- Arrange and monitor campaign activities, campaign feedback analysis and report to country director
- Successfully on-boarded multiple mega projects and related B2G customers for over three and half years
- Grew data revenue by 1,250% in 2019 over the last year.
- Expanded customers in digital and solution areas.
- Outstanding performer for the year 2020.
- Successfully on-boarded mega projects are the ICT Phase-2 Project, Rupal Bank Bulk SMS Project, NATP-2 Project, DAE-AMIDSP Project, Election Commission VPN Connectivity Project, Prime Minister’s Office, BBS-EODS Project, BBS-Census Project, UNICEF Connectivity with MDM Solution, and ICT Ministry.
- Signed a USD 1 million enterprise contract with the Bangladesh Bureau of Statistics (BBS) to enable the country’s first Digital Census using 400K data SIMs and nationwide network coverage (total project value: USD 400 million).
- Achievement:
Internship Trainee
City Bank
09.2009 - 12.2009
- As an intern, I had to work in different sections of general banking
- I was involved in KYC update project
- I got 88% marks for outstanding contribution in the project
- Successfully on-boarded multiple mega projects and related B2G customers for over three and half years
- Grew data revenue by 1,250% in 2019 over the last year.
- Expanded customers in digital and solution areas.
- Outstanding performer for the year 2020.
- Successfully on-boarded mega projects are the ICT Phase-2 Project, Rupal Bank Bulk SMS Project, NATP-2 Project, DAE-AMIDSP Project, Election Commission VPN Connectivity Project, Prime Minister’s Office, BBS-EODS Project, BBS-Census Project, UNICEF Connectivity with MDM Solution, and ICT Ministry.
- Signed a USD 1 million enterprise contract with the Bangladesh Bureau of Statistics (BBS) to enable the country’s first Digital Census using 400K data SIMs and nationwide network coverage (total project value: USD 400 million).
- Achievement:
Education
Master of Business Administration - MBA - Marketing
East West University
Dhaka12.2012
Bachelor's Degree - Marketing
BRAC University
Dhaka01.2010
Skills
- Upselling techniques
- Competitive analysis
- Client needs assessment
- Sales presentations
- Account retention
- Teamwork
- Client onboarding
- Multitasking capacity
- Sales tactics
- Evaluate leads
- Key account management
- Negotiation skills
- Effective communication
- Account performance analysis
- Problem-solving aptitude
- Contract negotiation
- Sales process
- Relationship building
- Conflict resolution
- Serve customers
- Revenue growth
- Sales quota achievement
- Product knowledge
- Client relationship building
- Business development
- Data-driven decision making
- Relationship selling
- Cross-functional collaboration
- Sales lifecycle management
- Customer rapport
- Account development
- Revenue generation
- Needs analysis
- CRM software proficiency
- Consultative selling
- Territory management
- Lead generation
- Social media marketing
- Services optimization
- High-impact proposal presentation
- Regulatory compliance
- Sales program creation
Accomplishments
- B2G Champion Award for 2024, nominated by Axentec PLC
- Best KAM in the B2G segment, Q2 2024, nominated by Axentec PLC
- Axiata Champions Award 2020, nominated by Axiata Group Berhad of Malaysia
- Robi Champion Award 2020, nominated by Robi Axiata Limited
- Guiding Principal Champion – 2022, nominated by Robi Axiata Limited
- Exceptional Performer Under Robi Red Thunder (Robi’s Special War Room Q2’22)
- B2G Champion for the years 2022, 2021, and 2020, nominated by the Enterprise Business (EB) Division of Robi Axiata Limited
- Data Sprinter 2020 (2019 performance) nominated by the EB Division, Robi Axiata Ltd
- Star Performer of the Quarter Q1 2020, nominated by EB Division, Robi Axiata Ltd
- Government and Strategic Champion for Q2 2022, Q4 2021, Q3 - Q4 2020, nominated by the Enterprise Business Division, Robi Axiata Ltd
- Best KAM (Key Account Manager) in the B2G segment Q1 2019, nominated by the Enterprise Business Division, Robi Axiata Limited
- Best Employee Award – 2013, nominated by Banglalion Communications Limited
Certification
- Capability Development Inventory (CDI)
- NEO Training
- Professional Skill Development Program (PSDP)
- Robi AAA Certificate, 2020
- E-GP certification for tender and bidding process
LANGUAGES
Bengali, Native
English, professional working
AWARDS
Axiata Champions Award, 2020, Robi Champion Award, 2020, B2G Champion, 2020, Data Sprinter, 2020, Star Performer of Q1, 2020
WEBSITES, PORTFOLIOS, PROFILES
www.linkedin.com/mdmozahidul-islam-83a8516a
Timeline
Key Account Manager (Senior Manager)
Axentec PLC
01.2024 - 07.2025
Key Account Manager (Manager)
Robi Axiata Limited
03.2018 - 12.2023
Account Manager
AGNI Systems Limited
06.2017 - 03.2018
Account Manager
Huawei Technologies Bangladesh Ltd.
06.2014 - 11.2016
Territory Manager
Banglalion Communications Ltd
01.2012 - 06.2014
Management Trainee
Navana Petroleum Limited
04.2011 - 06.2011
Internship Trainee
City Bank
09.2009 - 12.2009
Bachelor's Degree - Marketing
BRAC University
Master of Business Administration - MBA - Marketing
East West University