Md Rahman
New York,NY
Summary
Personable and dedicated Customer Service Representative with extensive experience in IT industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Desktop Support Engineer
ITAH TECH
New York, NY
08.2023 - Current
- Installed, configured and maintained computer hardware, software and peripherals.
- Provided technical assistance to users in person, via phone or email.
- Diagnosed and resolved hardware and software issues efficiently.
- Configured user accounts, permissions and passwords according to company policies.
- Assisted in the setup of new workstations with appropriate operating systems, software applications and peripheral devices.
- Resolved printer problems remotely or onsite as needed by users.
- Created detailed documentation for IT processes, procedures and troubleshooting steps.
- Maintained inventory of all equipment, software licenses and warranties.
Desktop Support Intern
Lehman College of IT Support
New York, NY
12.2022 - 07.2023
- Provided technical support to users in a timely manner.
- Maintained and repaired hardware components, such as computers, laptops, printers, scanners and other peripherals.
- Assisted with the installation of operating systems, software applications, and system updates.
- Oversaw daily performance of computer systems.
- Collected, analyzed and reported on data for use in operational planning.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
Education
Associate of Science - Computer And Information Sciences
National University Bangladesh
Bangladesh04-2013
Skills
- IT Security Management
- Application installations
- Debugging
- End-user support
- Asset Management
- Windows Operating System
- Software Installation
- Hardware Installation
- Hardware diagnostics
- Customer Service
- Issue Resolution
- Technical Support
Timeline
Desktop Support Engineer
ITAH TECH
08.2023 - Current
Desktop Support Intern
Lehman College of IT Support
12.2022 - 07.2023
Associate of Science - Computer And Information Sciences
National University Bangladesh