Summary
Overview
Work History
Education
Skills
Interests
Affiliations
Certification
Timeline
Generic

MD SHAHRIAR SABUZ

Middle River

Summary

Experienced and detail-driven administrative professional with over five years of experience supporting academic departments, faculty, and students in both educational and service-based environments. With a background in Sociology and Economics, I offer strong analytical and communication skills, along with a practical understanding of institutional operations and community engagement.

I bring hands-on expertise in administrative coordination, event planning, front-line service, and record digitization. My technical proficiency includes Microsoft Office (Word, Excel, PowerPoint) and statistical tools such as SPSS, STATA, and SAS, which I’ve used to support data tracking and operational decisions. My previous roles, as Administrative Officer, Graduate Teaching Assistant, Customer Service Executive, and Shift Supervisor, have strengthened my ability to manage multiple priorities, maintain organized workflows, and support diverse teams. Known for professionalism, accuracy, and adaptability, I’ve consistently contributed to effective service delivery, student support, and faculty operations.

I am well-prepared to assist in university programs focused on academic support, family services, and community-based outreach, while upholding high standards of confidentiality and administrative excellence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Macy's
02.2024 - Current
  • Supervised daily operations and managed customer interactions
  • Handled scheduling, team coordination, and conflict resolution
  • Maintained front desk accuracy and reported on sales activities

Cashier & Front Desk Assistant

Ria Restaurant
01.2023 - 12.2023
  • Managed transactions, reconciled cash, and maintained daily financial records
  • Assisted guests, handled phone orders, and front desk interactions
  • Collaborated with kitchen staff to guarantee timely and accurate service


Customer Service Executive

Mercantile Bank
10.2019 - 11.2020
  • Delivered personalized banking solutions by assisting customers with account openings, debit/credit card services, and inquiries.
  • Maintained precise records of customer interactions, and enhanced service delivery.
  • Resolved customer issues efficiently, ensuring compliance with banking protocols and fostering loyalty.

Administrative Officer (Part-time)

Department of Economics, IUBAT
12.2015 - 01.2018
  • Provided comprehensive administrative support to ensure smooth operations for faculty members and students.
  • Coordinated and managed events, including conferences, seminars, and workshops, to foster academic engagement.
  • Streamlined record-keeping processes by digitizing and organizing data efficiently.

Education

MA - Sociology

Texas Tech University
Lubbock, Texas
12.2022

BA - Economics

International University of Business Agriculture and Technology
08.2019

Skills

  • Microsoft office: Word, Excel and PowerPoint
  • Statistical software: SPSS, STATA, SAS
  • Graphic design experience
  • Research
  • Customer relation skills
  • Service desk operations
  • Teamwork and collaboration
  • Communication skill

Interests

Research Assistant

Research Lab: Mexican Migration Project 01/2022- 11/2022

Supervisor: Dr Nadia Flores

Projects: Exploring the relationship between type of occupation and mental health problems among Mexican Migrants in the United States

Md Shahriar Sabuz and Nadia Y Flores-Yeffal, Texas Tech University

Tasks:

o Conducted extensive literature review on occupation and mental health among Mexican Migrants in the United States

o Developed research designs and methodologies for both projects

o Recruited participants and collected data through online surveys and interviews

o Conducted statistical analysis using regression models to examine relationships between variables

o Collaborated with colleagues to complete data analysis and write reports

o Presented findings at research conferences and academic events

o Attended weekly meetings with the research group and supervisors to discuss progress and future directions

Graduate Teaching Assistant Spring 2021 - Fall 2022

o Sociology of Globalization, Juvenile Delinquency, Sociology and the Person: Director: Dr Schneider's; Spring 2021

o Terrorism & Society, International Relation, Pandemic, and Society: Director: Dr Ore Swed; Fall 2021

o Introduction To Sociology; Haleigh Larkin, MA; Spring 2022

o Victims of Crime, Criminology Theory: Director: Dr Natasha H Pusch; Fall 2022

Undergradute Internship, Janata Bank Limited, Bangladesh May 2019- August 2019

Responsibilities:

o Supported staff members in their daily tasks, particularly in higher-priority assignments

o Applied academic knwoledge to banking enviroment, focsing on small and medium enterprise loan disbursement and recovery process

o Reported progress through presentations which led to increase understanding among colleagues regarding project goals and objectives

  • Maintained clean, neat, and operational facilities to serve program needs


Affiliations

  • Association of Bangladeshi Students & Scholars at Texas Tech University
  • Department of Economics IUBAT Alumni Association- Secretary
  • Burichang Students' Organization, Bangladesh
  • Alpha Kappa Delta at Texas Tech University

Certification

  • United Chapters of Alpha Kappa Delta- International Sociology Honor Society, Alpha Kappa Delta at Texas Tech University.
  • TTU Responsible Conduct of Research-Social and Behavioural Sciences at Texas Tech University.
  • TTU Human Subject Research-Required Basic at Texas Tech University.
  • International Teaching Assistantship Summer workshop at Graduate School at Texas Tech University.
  • Family Educational Rights and Privacy Act (FERPA) Training at Texas Tech University.
  • SPSS & Business Excel Technical Training at IUBAT, Bangladesh.
  • Graphic Design Technical Training at IUBAT, Bangladesh.

Timeline

Shift Supervisor

Macy's
02.2024 - Current

Cashier & Front Desk Assistant

Ria Restaurant
01.2023 - 12.2023

Customer Service Executive

Mercantile Bank
10.2019 - 11.2020

Administrative Officer (Part-time)

Department of Economics, IUBAT
12.2015 - 01.2018

BA - Economics

International University of Business Agriculture and Technology

MA - Sociology

Texas Tech University