MD SHAMSUL ALAM
Doha
Summary
To secure a challenging position that utilizes my years of experience, while allowing me the opportunity to grow professionally
Overview
11
11
years of professional experience
Work History
Helpdesk Operator (Ex – Implant Officer, Mowasalat World Cup Project)
IBN Ajayan Projects
Doha
09.2022 - Current
- Conducted inspections of plaza mall shops to identify violations and prepared daily reports.
- Responded to requests for CAFM asset system assistance via in-person, phone, or email.
- Raised Corrective Maintenance (CM) work orders and assigned tasks to technical staff.
- Coordinated with maintenance operatives and contractors, collaborating with external CAFM support teams.
- Created work orders in SAP for maintenance team and compiled weekly reports.
Employee Relation Officer
Al Asmakh AtoZ Group
Doha
08.2021 - 08.2022
- Streamlined vacation and cancellation processes for all company staff.
- Conducted home visits to identify employee issues, escalating them to HR for resolution.
- Developed innovative initiatives aimed at enhancing employee welfare.
- Collaborated closely with HR to extract necessary documentation for case management.
- Facilitated administrative support for appeals and grievances, ensuring thorough documentation.
- Ensured accurate record-keeping of cases managed by Employee Relations Department.
Front House Supervisor
QAFAM
Doha, Hazm Mebaireek General Hospital (Hamad Medical)
08.2018 - 07.2021
- Trained unskilled staff to enhance operational capabilities.
- Monitored daily patient registrations and assessed staff interactions with patients.
- Attended meetings with doctors and head nurses to relay information to staff.
- Ensured compliance with policies and procedures set by Hamad Medical Corporation.
- Contributed to team objectives by achieving related outcomes as necessary.
Agent Banking Relationship Officer
Dutch Bangla Bank Limited
Dhaka
01.2016 - 07.2018
- Opened various account types, including savings, fixed deposit, and current accounts.
- Delivered cards to customers efficiently and accurately.
- Resolved initial account-related issues for clients promptly.
- Communicated new bank offers to clients effectively.
Document Controller
Ratul IT Limited
Dhaka
01.2014 - 12.2015
- Setting up, copy, scan, and store documents
- Creating templates
- Managing request for documentations
- Reviewing and maintaining the accuracy of the records, editing where necessary to ensure they are up to date
- To file documents in physical and digital records and ensuring appropriate storage
- Managing the processes around documentation within the organization
- Maintaining confidentiality around sensitive documentation
- Preparing reports on projects when required
- Sending and receiving mails
- Sorting, storing, and retrieving electronic and hard copy documents on behalf of clients and industry professionals
- Helping in the planning stages of a specific project
- Ensuring documents are shared at key times to facilitate timely project completion
- Preparing the site staff attendance monthly
- Performing other duties assigned by upper line of authority within the scope of qualifications
Education
Higher Secondary Certificate -
Dhaka College
Dhaka, Bangladesh01.2006
Skills
- Leadership
- Computer (Microsoft word, Excel, Power Point, Browsing)
- Communication skills
- Time Management
- Problem-solving
- SAP system usage
- Maintenance coordination
- Administrative
- SAP
- Work order management
QID Status
28805033839, Expiry Date: 08/30/25
Personal Information
- Age: 36
- Passport Number: EK 0212909
- Date of Birth: 01/01/88
- Nationality: Bangladeshi
Timeline
Helpdesk Operator (Ex – Implant Officer, Mowasalat World Cup Project)
IBN Ajayan Projects
09.2022 - Current
Employee Relation Officer
Al Asmakh AtoZ Group
08.2021 - 08.2022
Front House Supervisor
QAFAM
08.2018 - 07.2021
Agent Banking Relationship Officer
Dutch Bangla Bank Limited
01.2016 - 07.2018
Document Controller
Ratul IT Limited
01.2014 - 12.2015
Higher Secondary Certificate -
Dhaka College