MD SHAMSUL ALAM
Doha
Summary
To secure a challenging position that utilizes my years of experience, while allowing me the opportunity to grow professionally
Overview
11
11
years of professional experience
Work History
Helpdesk Operator (Ex – Implant Officer, Mowasalat World Cup Project)
IBN Ajayan Projects
Doha
09.2022 - Current
- Conducted inspections of plaza mall shops to identify violations and prepared daily reports.
- Responded to requests for CAFM asset system assistance via in-person, phone, or email.
- Raised Corrective Maintenance (CM) work orders and assigned tasks to technical staff.
- Coordinated with maintenance operatives and contractors, collaborating with external CAFM support teams.
- Created work orders in SAP for maintenance team and compiled weekly reports.
Employee Relation Officer
Al Asmakh AtoZ Group
Doha
08.2021 - 08.2022
- Streamlined vacation and cancellation processes for all company staff.
- Conducted home visits to identify employee issues, escalating them to HR for resolution.
- Developed innovative initiatives aimed at enhancing employee welfare.
- Collaborated closely with HR to extract necessary documentation for case management.
- Facilitated administrative support for appeals and grievances, ensuring thorough documentation.
- Ensured accurate record-keeping of cases managed by Employee Relations Department.
Front House Supervisor
QAFAM
Doha, Hazm Mebaireek General Hospital (Hamad Medical)
08.2018 - 07.2021
- Trained unskilled staff to enhance operational capabilities.
- Monitored daily patient registrations and assessed staff interactions with patients.
- Attended meetings with doctors and head nurses to relay information to staff.
- Ensured compliance with policies and procedures set by Hamad Medical Corporation.
- Contributed to team objectives by achieving related outcomes as necessary.
Agent Banking Relationship Officer
Dutch Bangla Bank Limited
Dhaka
01.2016 - 07.2018
- Opened various account types, including savings, fixed deposit, and current accounts.
- Delivered cards to customers efficiently and accurately.
- Resolved initial account-related issues for clients promptly.
- Communicated new bank offers to clients effectively.
Document Controller
Ratul IT Limited
Dhaka
01.2014 - 12.2015
- Setting up, copy, scan, and store documents
- Creating templates
- Managing request for documentations
- Reviewing and maintaining the accuracy of the records, editing where necessary to ensure they are up to date
- To file documents in physical and digital records and ensuring appropriate storage
- Managing the processes around documentation within the organization
- Maintaining confidentiality around sensitive documentation
- Preparing reports on projects when required
- Sending and receiving mails
- Sorting, storing, and retrieving electronic and hard copy documents on behalf of clients and industry professionals
- Helping in the planning stages of a specific project
- Ensuring documents are shared at key times to facilitate timely project completion
- Preparing the site staff attendance monthly
- Performing other duties assigned by upper line of authority within the scope of qualifications
Education
Higher Secondary Certificate -
Dhaka College
Dhaka, Bangladesh01.2006
Skills
- Leadership
- Computer (Microsoft word, Excel, Power Point, Browsing)
- Communication skills
- Time Management
- Problem-solving
- SAP system usage
- Maintenance coordination
- Administrative
- SAP
- Work order management
QID Status
28805033839, Expiry Date: 08/30/25
Personal Information
- Age: 36
- Passport Number: EK 0212909
- Date of Birth: 01/01/88
- Nationality: Bangladeshi
Timeline
Helpdesk Operator (Ex – Implant Officer, Mowasalat World Cup Project)
IBN Ajayan Projects
09.2022 - Current
Employee Relation Officer
Al Asmakh AtoZ Group
08.2021 - 08.2022
Front House Supervisor
QAFAM
08.2018 - 07.2021
Agent Banking Relationship Officer
Dutch Bangla Bank Limited
01.2016 - 07.2018
Document Controller
Ratul IT Limited
01.2014 - 12.2015
Higher Secondary Certificate -
Dhaka College
Similar Profiles
MD Shamsul AlamMD Shamsul Alam
Helpdesk Operator (Ex – Implant Officer, Mowasalat World Cup Project) at IBN Ajayan ProjectsHelpdesk Operator (Ex – Implant Officer, Mowasalat World Cup Project) at IBN Ajayan Projects
Soufiene RebhiSoufiene Rebhi
Facility Manager at IBN AJAYAN PROJECTSFacility Manager at IBN AJAYAN PROJECTS
Mahmoud SewailemMahmoud Sewailem
IT Group Manager at IBN Ajayan Real Estate, Project & Trading GroupIT Group Manager at IBN Ajayan Real Estate, Project & Trading Group
Sama SajeedSama Sajeed
Intern at Karuna Medical CollegeIntern at Karuna Medical College
JERMAINE NJUGUNAJERMAINE NJUGUNA
Barista at Ali Bin AliBarista at Ali Bin Ali