MD SHARFUDDIN
Los Angeles,CA
Summary
Motivated MBA student specializing in Management Information Systems, with hands-on experience in customer service and telecommunications. I am passionate to build career as a Data Analyst. Unprejudiced and compassionate in telecommunication with almost 3 years of experience. Having multiple experiences in various fields can maximize expertise. As a finance undergraduate and upcoming MIS graduate, have the ability to grow quickly in the Data Management or financial department and exploit the experience with accurate aligned data from multiple sources.
Overview
2
2
years of professional experience
1
1
Certification
7
7
years of post-secondary education
Work History
CUSTOMER RELATIONSHIP EXECUTIVE
SYNERGY SOLUTIONS
06.2021 - 05.2023
- Strengthened customer relationships by providing timely and accurate information on products and services.
- Met customer call guidelines for service levels, handle time and productivity.
- Organize overseas advertising and communication for exhibitions and promotional events
- Analyzes the market and evaluates trends of brand awareness, and the competition ventures
- Associated with monitoring the progress of a campaign and submitting reports of the performance regularly
TERRITORY OFFICER
TECHNOLOGY AID LTD
02.2021 - 04.2021
- Communicate with clients and submit work orders to the field crews and receive them
- Ensure to protection and preservation of a home or property in a proper conveyance condition
- Work types Removing yard waste, home improvements, repairing damages or replacing locks, winterization inspection, renovation and so on
Education
MBA - Management Information System
International American University
Los Angeles, CA 09.2023 - Current
BBA - Finance
National University of Bangladesh
Gazipur, Dhaka 01.2016 - 07.2021
Skills
- Professional IT Skills
SQL: Querying and Database Management with SQL Server Management Studio(SSMS), PostgreSQL
- Soft & Technical Skills
Data Analysis and Visualization
Telecommunication Expertise
Call center experience
Multitasking Abilities
Customer service excellence
Basic Video Editing
Certification
- KANTHO: BUET (Participating Inter University Recitation Competition 2019)
- Participating in Business Conference of Business Innovation Summit 2018
- Participating Stamford Inter-University Literature Fest 2020
Social
https://www.facebook.com/banglasharf.md
https://www.linkedin.com/in/md-sharfuddin-b6a603254/
Ielts - Bandscore
6.0
References
- Prof. Nazim Uddin Bhuiyan, Accounting & Information System Department, University of Dhaka, +880 1818-946368
- MD. Rifad-Al-Farhad, Manager, HR & Admin, Synergy Solutions, hr@synergybpo.biz, +8801612521848
Projects
Analysis of Loans & Advances - A Study on BRAC Bank Ltd.
Activities
- Performed University debate competition
- Former Cultural Activist at Hub of Business Youth (HOBY)
- Former Member & Organizer: Hub of Business Youth (HOBY)
- Organizational Recitation Practice with 'Shawrchitra Abritti Charcha and Bikash Kendra'
Timeline
MBA - Management Information System
International American University
09.2023 - Current
CUSTOMER RELATIONSHIP EXECUTIVE
SYNERGY SOLUTIONS
06.2021 - 05.2023
TERRITORY OFFICER
TECHNOLOGY AID LTD
02.2021 - 04.2021
BBA - Finance
National University of Bangladesh
01.2016 - 07.2021
- KANTHO: BUET (Participating Inter University Recitation Competition 2019)
- Participating in Business Conference of Business Innovation Summit 2018
- Participating Stamford Inter-University Literature Fest 2020
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