Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MD ABIR BHUYA

Queens,NY

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

smart Tech IT Solutions
Queens, New York
10.2023 - 09.2024
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promptly responded to inquiries and requests from prospective customers.

Server

Eyval
New York, NY
08.2022 - 09.2023

As a server, the primary responsibility is to ensure a pleasant dining experience for guests. The role involves greeting customers warmly, presenting menus, and answering questions about the menu items, including providing information on specials, ingredients, or dietary accommodations.

A large part of the job is taking orders accurately, relaying them to the kitchen, and ensuring food and drinks are delivered in a timely and professional manner. Good communication with both the kitchen staff and patrons is key to making sure orders come out as expected.

Throughout the dining experience, it's important to check on customers, refill drinks, clear dishes, and address any needs or concerns, all while maintaining a positive attitude. Handling payments and balancing the cash register is another crucial part of the role.

Exceptional service involves multitasking, managing time well, and staying calm under pressure, especially during busy shifts. Building rapport with regular customers and maintaining a welcoming environment also helps in creating a great dining atmosphere.

Education

BBA - Human Resources Management

Royal University of Dhaka
Dhaka, Bangladesh
08-2021

Skills

  • Guest Engagement
  • Beverage Preparation
  • Table Setting
  • Supply Restocking
  • Safe Food Handling
  • Table Bussing

Languages

Bengali
Native/ Bilingual

Timeline

Customer Service Representative

smart Tech IT Solutions
10.2023 - 09.2024

Server

Eyval
08.2022 - 09.2023

BBA - Human Resources Management

Royal University of Dhaka
MD ABIR BHUYA