Summary
Overview
Work History
Education
Skills
Timeline
Generic
M'daige Fleurantin

M'daige Fleurantin

Atlanta,GA

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Goal Driven with exceptional team leadership qualities and operational management capabilities. Offering 6 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

Overview

6
6
years of professional experience

Work History

In Home Sales Expert/Account Manager

AT&T
04.2022 - Current
  • Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Assessed sales statistics to improve strategy and meet quotas.
  • Created and delivered in-depth sales presentations to potential customers.
  • Sold AT&T Products and service line across South/ South East Georgia
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Generated new leads through networking and attending industry events.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Responded to customer calls and emails to answer questions about products and services.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.

Front Desk Administration

TFC Service Bureau
06.2021 - 03.2022
  • Onboarded new employees in time reporting and payroll systems.
  • Managed payroll for temporary, hourly, and salaried employees.
  • Administered payroll for large staff weekly using ADP software.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Maintained inventory in supply closet to prevent shortages.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Directed customer communication to appropriate department personnel.

Retail Sales Specialist

AT&T
01.2019 - 05.2021
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Received and processed cash and credit payments for in-store purchases.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Provided in-depth information on product features so customers could make educated buying decisions.
  • Trained and coached 5 sales associates for 4 store locations.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Coached and developed store associates through formal and informal interactions.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.

Retail Sales Associate

Forever 21
11.2017 - 11.2018
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Counted cash at end of shift and prepared bank deposits.
  • Trained new team members in cash register operation, stock procedures and customer services.

Education

Some College (No Degree) - Nursing

Georgia Southern University
Statesboro, GA

Certified Nursing Assistant -

West Georgia Technical College
La Grange, GA
12.2019

Skills

  • Analytical mastery
  • Office supplies ordering
  • Effective planning
  • Recordkeeping
  • Conflict management
  • Customer assistance and interaction
  • Technical Troubleshooting
  • Customer support needs assessment
  • POS systems operations
  • Sales Techniques
  • Customer Service
  • Supervision and training
  • Collecting vital signs
  • Medical terminology knowledge
  • Infection control procedures
  • Calm and level-headed under duress
  • Territory sales
  • Inside and outside sales
  • Product and service knowledge
  • Post-sales support
  • Relationship selling
  • Team Collaboration
  • Account management
  • Route management
  • Confidentiality understanding
  • Self-Motivation
  • Time Management

Timeline

In Home Sales Expert/Account Manager

AT&T
04.2022 - Current

Front Desk Administration

TFC Service Bureau
06.2021 - 03.2022

Retail Sales Specialist

AT&T
01.2019 - 05.2021

Retail Sales Associate

Forever 21
11.2017 - 11.2018

Some College (No Degree) - Nursing

Georgia Southern University

Certified Nursing Assistant -

West Georgia Technical College

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M'daige Fleurantin