MDALIMUNYE MAZOLO NCUBE
Des Moines,WA
Summary
A dedicated and experienced Certified Nursing Assistant with a strong background in facilitating daily living activities and providing comprehensive healthcare support, focused on enhancing patient quality of life and promoting independence. Extensive experience in insurance, claims administration, financial services, sales, customer service, and client relationship management. Exceptional skills in communication, problem-solving, documentation, and negotiation while thriving in multidisciplinary team environments. Committed to delivering compassionate care and fostering positive patient outcomes through a holistic approach to health and wellness.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Forever Home In Home Care
Shoreline, WA
03.2026 - Current
- Facilitated patient comfort and safety by providing dedicated support for daily living activities.
- Enhanced healthcare outcomes through diligent monitoring of vital signs and timely reporting of changes.
- Implemented meticulous procedures for patient record accuracy and comprehensive care plan documentation.
- Increased patient understanding of health management and medication adherence.
- Ensured patient information confidentiality in compliance with HIPAA while facilitating essential communication among team members.
- Contributed to better nutritional results by assisting with feeding and monitoring intake.
- Delivered impactful care by documenting observations, administering treatments, and assessing patient needs.
- Enhanced care delivery for clients with specific diagnoses, improving overall health outcomes.
- Advanced patient mobility and therapy through structured exercise routines.
Certified Nursing Assistant (Clinical)
Avamere at Pacific Ridge
Tacoma, WA
11.2025 - 12.2025
- Assisted residents with daily living activities to promote independence and comfort.
- Maintained a clean and safe environment by adhering to infection control protocols.
- Executed time management strategies to enhance task completion efficiency during clinical rotations.
- Administered personalized care to patients, focusing on comfort and satisfaction while operating within CNA student guidelines.
- Exhibited critical thinking skills in managing complex caregiving scenarios involving multiple patients simultaneously.
Home Care Aide / Live-In Elderly Caregiver
House of Elite
Des Moines, WA
10.2024 - 11.2025
- Provided personal care assistance, including bathing, grooming, and meal preparation for clients.
- Administered medications as prescribed, ensuring adherence to safety protocols and client needs.
- Assisted with mobility and physical therapy exercises to enhance client independence and comfort.
- Communicated effectively with clients and families to address concerns and provide emotional support.
- Collaborated with healthcare professionals to coordinate comprehensive care plans tailored to individual needs.
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Monitored progress and documented patient health status changes to keep care team updated.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided direct personal care and administrative services to clients.
- Assisted with end-of-life care.
Lead Generator
Platinum Life
Johannesburg South Africa
10.2019 - 04.2024
- Analyzed market trends to develop targeted lead generation strategies that enhance client acquisition processes.
- Utilized CRM systems to track and manage lead data effectively.
- Partnered with sales teams to optimize lead qualification methods, aiming to boost conversion rates.
- Cultivated and sustained relationships with key industry contacts to drive new business development.
- Enhanced lead quality by conducting thorough pre-screening of prospects before forwarding to the sales team.
- Attended networking events to foster professional relationships and generate new business opportunities.
- Conducted competitive analysis to understand market trends effectively, allowing the company to stay ahead of competitors when generating leads.
- Educated customers on product and service benefits, explaining features and answering questions.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Coordinated administrative tasks to enhance operational efficiency.
Insurance Broker & Claims Consultant
Imvusa Brokers
03.2016 - 01.2019
- Developed and maintained client relationships to facilitate policy renewals and updates.
- Analyzed client needs to recommend appropriate insurance solutions and coverage options.
- Conducted comprehensive market research to identify competitive insurance products.
- Collaborated with underwriters to ensure accurate policy placements and risk assessments.
- Streamlined documentation processes to improve efficiency in policy issuance and claims handling.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Monitored and updated knowledge of insurance regulations to ensure compliance and mitigate risks.
- Assessed client needs and crafted tailored insurance solutions, resulting in improved satisfaction levels among clients.
- Assisted clients with claims processing.
Administrator / Broker Assistant
Sureport Risk Solutions
01.2014 - 02.2016
- Refined administrative processes to support seamless operations and improve productivity.
- Oversaw scheduling and coordination of interdepartmental meetings.
- Facilitated report and presentation preparation for stakeholder engagement.
- Updated and maintained personnel records to enhance document management processes.
- Facilitated company events and meetings to enhance teamwork and elevate employee morale.
- Created and sustained an up-to-date contact database to streamline communication processes.
- Optimized invoice processing to enhance efficiency and reduce payment turnaround time.
Education
Bachelor of Arts - Journalism & Communications
Monash University
South Africa03-2013
Diploma - Communication Science
UNISA
08-2009
Certificate - Insurance
Financial Sector Conduct Authority (FSCA)
01-2023
Skills
- Patient care
- Vital signs monitoring
- Clinical documentation
- Basic life support
- End-of-life care
- Claims handling
- Underwriting expertise
- Commercial insurance
- Property insurance
- Client retention
- Auto insurance
Certification
- Certified Nursing Assistant (CNA), Washington (2025)
- Home Care Aide (HCA), Washington (2025)
- CPR & First Aid/AED, American Red Cross (2024)
Timeline
Certified Nursing Assistant
Forever Home In Home Care
03.2026 - Current
Certified Nursing Assistant (Clinical)
Avamere at Pacific Ridge
11.2025 - 12.2025
Home Care Aide / Live-In Elderly Caregiver
House of Elite
10.2024 - 11.2025
Lead Generator
Platinum Life
10.2019 - 04.2024
Insurance Broker & Claims Consultant
Imvusa Brokers
03.2016 - 01.2019
Administrator / Broker Assistant
Sureport Risk Solutions
01.2014 - 02.2016
Bachelor of Arts - Journalism & Communications
Monash University
Diploma - Communication Science
UNISA
Certificate - Insurance
Financial Sector Conduct Authority (FSCA)