Md Andaleeb Ahmed
3605 29th Street Astoria,NY
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Xian Famous Food
New York, NY
06.2023 - Current
- Organized weekly meetings with department heads to review progress on key objectives.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Provided training to new employees on company policies and procedures.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Answered customer questions and addressed problems and complaints in person and via phone.
Customer Service Manager
Apollo Bokerage
Astoria, NY
11.2022 - 04.2023
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Evaluated and authenticated returns, exchanges and voids.
Assistant Manager
Dominos Pizza Inc.
Manhattan, NY
03.2021 - 05.2022
- Collaborated with management on developing strategic plans for achieving business goals.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Established processes for monitoring customer satisfaction levels.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Maintained accurate records of sales transactions using point-of-sale systems.
Customer Service Manager
City Bank Limited
Dhaka, Bangladesh
01.2015 - 05.2020
- Monitored staff performance to ensure adherence to customer service standards.
- Developed policies and procedures related to customer service operations.
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
Fashion Stylist
John Lewis & Partners
Oxford, London
01.2012 - 06.2013
- Maintained an up-to-date knowledge of market trends in order to advise clients on latest styles or colour palettes.
- Advised clients on how best to accessorize outfits according to their body type.
- Organized styling sessions for editorial photoshoots and advertising campaigns.
- Ensured all garments were steamed and pressed before being presented at events or photoshoots.
- Created visual displays to showcase clothing, accessories and other fashion merchandise.
- Developed seasonal collections based on current trends in the fashion industry.
- Compiled trend reports highlighting key looks from different seasons' collections.
- Monitored budget allocations for each project while taking into account client requirements.
- Researched fabrics, materials, textures and colours to create mood boards for upcoming projects.
- Drafted proposals outlining design ideas for upcoming projects based on client briefs.
- Attended trade shows to source new products from vendors across the globe.
Kitchen Manager
jd Weatherspoon
London, United Kingdoom
09.2009 - 05.2013
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Developed and implemented kitchen policies, procedures and quality standards.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Reviewed vendor invoices for accuracy before authorizing payment transactions.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
Customer Service Cashier
Harrods london
London, United Kingdom
09.2010 - 05.2012
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
Education
BBA - Business Administration And Management
University of Sunderland
London05-2013
Skills
- Customer Relations
- Store Organization
- Records Management
- Business Development
- Stock management
- Attention to Detail
- Operations Oversight
- Department Oversight
- Time Management
- Sales Techniques
- Problem-Solving
- Staff Scheduling
- Team Management
- Consultative Sales
- Store Opening and Closing
- Relationship building and management
Timeline
Assistant Store Manager
Xian Famous Food
06.2023 - Current
Customer Service Manager
Apollo Bokerage
11.2022 - 04.2023
Assistant Manager
Dominos Pizza Inc.
03.2021 - 05.2022
Customer Service Manager
City Bank Limited
01.2015 - 05.2020
Fashion Stylist
John Lewis & Partners
01.2012 - 06.2013
Customer Service Cashier
Harrods london
09.2010 - 05.2012
Kitchen Manager
jd Weatherspoon
09.2009 - 05.2013
BBA - Business Administration And Management
University of Sunderland
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