Summary
Overview
Work History
Education
Skills
Accomplishments
Training Experiences
References
Languages
Timeline
Md. Arafat Rahman Chowdhury

Md. Arafat Rahman Chowdhury

Ozone Park,NY

Summary

To get a challenging career in a reputed organization that fosters self-development and will provide opportunities to apply my academic, conceptual and practical skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Area Manager in Business Operations

Livewire BD LTD
05.2020 - 01.2021
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.

Sr. Executive (Revenue Assurance)

ADN Digital
07.2018 - 02.2020

Executive in Service operations

Software Shop Limited
02.2016 - 06.2018
  • Collaborated with back-office team members to facilitate seamless business execution.
  • Boosted team productivity by providing comprehensive training, mentorship, and performance evaluations.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.

Executive (Accounts)

Sinamm Engineering LTD
09.2013 - 02.2016
  • Managed accounts payable and receivable, ensuring timely payments while maintaining strong vendor relationships.
  • Ensured regulatory compliance by staying updated on tax laws and filing accurate tax returns on time.
  • Reviewed expense reports regularly for accuracy and adherence to company policies, preventing misuse of funds or misallocation of resources.

Customer Service Representative

Orient Exchange CO L.L.C.
04.2011 - 03.2013
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Business Associate

Standard Chartered Bank (Financial KIOSK)
09.2010 - 02.2011
  • Engaged with customers to build business relationships.
  • Conducted comprehensive market research and analysis for informed decision-making within the organization.

Education

MBA - Human Resources Management

BRAC University, Dhaka, Bangladesh
01.2017

BBA - Finance

Ahsanullah University of Science & Technology, Dhaka, Bangladesh
01.2010

Skills

  • Active Listening

  • Problem-solving abilities

  • Customer Service

  • Critical Thinking

  • Customer Relations

  • Computer Proficiency

  • Money handling abilities

  • Complaint Handling

  • Microsoft Excel

  • Payment Processing

  • Complaint resolution

Accomplishments

  • Chosen as School Captain of the year and commanded Annual Sports march past (2003).
  • Honored as the Top Patrol leader in Club Camporee of Bangladesh Scouts, Sylhet (1999).

Training Experiences

  • Symex System Program, Orient Exchange Co L.L.C., Dubai, 7 days, 2011
  • Western Union System Analyze, Western Union Dubai Branch, 2012
  • Wages Package System (WPS) training, Orient Exchange Co L.L.C., Dubai, 2012

References

  • Nirjhor Anjum, Head of Engineering & Operations, ADN Telecom Limited, Navana Shefali, Flat 3C, House 11, Road 14, Gulshan - 1, Dhaka, 1212, Bangladesh, +8801955778822, nirjhor.anjum@gmail.com
  • Mir Sadik Faisal, Head of Business, ADN Telecom Limited, Navana Shefali, Flat 3C, House 11, Road 14, Gulshan - 1, Dhaka, 1212, Bangladesh, +8801777770501, +8801610006787, sadik.faisal@adndigitalbd.com

Languages

Bengali
Native or Bilingual
English
Full Professional
Hindi
Professional Working

Timeline

Area Manager in Business Operations - Livewire BD LTD
05.2020 - 01.2021
Sr. Executive (Revenue Assurance) - ADN Digital
07.2018 - 02.2020
Executive in Service operations - Software Shop Limited
02.2016 - 06.2018
Executive (Accounts) - Sinamm Engineering LTD
09.2013 - 02.2016
Customer Service Representative - Orient Exchange CO L.L.C.
04.2011 - 03.2013
Business Associate - Standard Chartered Bank (Financial KIOSK)
09.2010 - 02.2011
BRAC University - MBA, Human Resources Management
Ahsanullah University of Science & Technology - BBA, Finance

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Md. Arafat Rahman Chowdhury