Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Shobnam Jahan

Port Washington,NY

Summary

Energetic Department Specialist with a vast understanding of fast-moving businesses. Sharp and desiring the opportunity to be valuable member of team-oriented company.

Overview

8
8
years of professional experience

Work History

Linen Department Specialist

elite/pbs events
Port Washington, New York
08.2021 - Current
  • Assisted with budgeting processes by researching pricing options for products or services needed by the department.
  • Conducted training sessions for new department staff members on company policies and procedures.
  • Created reports summarizing progress of projects within the department as requested by management team.
  • Maintained accurate records of all transactions conducted within the department including invoices, contracts, employee time sheets.
  • Interacted with customers, explaining important product features in detail, which helped in purchasing decisions.
  • Maintained positive working relationship with fellow staff and management.
  • Engaged customers with proper greetings and by asking decisive questions that would best explain what each needed.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Offered reception coverage to relieve staff during absences or breaks.
  • Encouraged and improved cross-department internal communication.
  • Reviewed and approved vendor invoices.
  • Maintained front desk to provide positive first impression.
  • Performed accounting or financial analysis.

Department Supervisor

lord and taylor
Manhasset
04.2019 - 12.2020
  • Participated in weekly meetings with senior leadership teams to discuss progress.
  • Monitored department operations to ensure productivity standards were met.
  • Organized special events or meetings related to the department's activities.
  • Established goals for each team member and monitored progress towards those objectives.
  • Analyzed data to identify areas of improvement within the department.
  • Collaborated with other departments to coordinate activities and resolve issues.
  • Resolved customer complaints in a timely manner.
  • Trained employees on new processes or procedures as needed.
  • Provided coaching and mentoring support to team members.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Organized and completed weekly schedules to ensure each shift was adequately covered.
  • Balanced workloads to meet targets without overtaxing employees.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Worked closely with sales associates to complete tasks.
  • Managed daily operations, ensuring efficient workflow and productivity.
  • Implemented customer service standards, ensuring high levels of customer satisfaction.

Team Leader

Macys Backstage
New Hyde Park, New York
05.2016 - 11.2019
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Maintained daily inventory to facilitate successful material distribution.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Fostered a culture of continuous improvement, encouraging innovation and efficiency.
  • Assessed market trends and competitor strategies to inform team direction and focus.
  • Identified needs of customers promptly and efficiently.
  • Determined consumer needs to provide products and services appealing to larger market.

Aml

Capital One
Melville, New York
08.2018 - 09.2018
  • Analyzed historical data over a 5-year period to identify potential anti-money laundering risks for Capital One.
  • Reviewed large volume of transactions for IRS reporting compliance.
  • Analyzed traction to detect potential instances of anti-money laundering.

Education

Some College (No Degree) - Marketing

Berkeley College
New York, NY

Some College (No Degree) - HR Management

Molly College
Rockville Centre, NY

Skills

  • Training and mentoring
  • Strategic Initiatives
  • Financial goals
  • Inventory Oversight
  • Strategy planning
  • Meeting Scheduling
  • Expense Tracking
  • Document Preparation
  • Report Generation
  • Supply Restocking
  • Self Motivation
  • Task Prioritization
  • Teamwork and Collaboration
  • Professional Demeanor
  • Decision-Making
  • Problem-solving aptitude
  • Professionalism
  • Interpersonal Skills
  • Attention to Detail
  • Inventory Replenishment
  • Organizational Skills
  • Continuous Improvement
  • Documentation and Recordkeeping
  • Support Services
  • Effective Communication
  • Team building
  • Adaptability
  • Multitasking
  • Time Management
  • Goal Setting
  • Administrative Support
  • Project Planning
  • Logistical Planning
  • Professional and mature
  • Analytical Thinking
  • Performance monitoring
  • Trend tracking
  • Schedule Management
  • Complaint resolution
  • Marketing knowledge
  • Talent Acquisition
  • Coaching and Mentoring
  • Performance Improvement
  • Employee engagement

Affiliations

  • love being involved in community empowerment
  • foster team building events
  • volunteer at various project to combat hunger
  • host events and parties
  • gardening, and nature lover
  • fluent in three languages, and basic in Spanish.

Languages

English
Professional
Bengali
Professional
Hindi
Limited
Spanish
Elementary

Timeline

Linen Department Specialist

elite/pbs events
08.2021 - Current

Department Supervisor

lord and taylor
04.2019 - 12.2020

Aml

Capital One
08.2018 - 09.2018

Team Leader

Macys Backstage
05.2016 - 11.2019

Some College (No Degree) - Marketing

Berkeley College

Some College (No Degree) - HR Management

Molly College

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Shobnam Jahan