MD ARIF UZ ZAMAN
The Bronx,NY
Summary
Experience in managing all facets of front office administration, guest management, including handling multi-line phone systems, managing schedules, reservation according to guest's needs and maintaining reception and waiting areas. Hands-on skills in using applications such as MS Office, Excel, guest management software Fortune Next (IDS) and daily office operations.
Overview
4
4
years of professional experience
Work History
Lobby Ambassador
Silver Spoon
02.2023 - 08.2023
- Supported event coordination within the lobby area, creating memorable experiences for guests attending special events.
- Participated in regular team meetings and workshops, enhancing skills and sharing best practices for continued improvement in Lobby Ambassador performance.
- Assisted in resolving guest complaints and issues, ensuring satisfaction with their stay at the hotel.
Guest Relations Officer
Space Apartment Dhaka
05.2022 - 12.2023
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Greeted guests upon arrival and offered assistance.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
Guest Service Agents
Sea Pearl Beach Resort & Spa
09.2021 - 02.2022
- Front desk, Reservation, Telephone operator.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
Barista Shift Supervisor
North End
01.2020 - 03.2020
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Education
Higher secondary certificate (HSC) -
Brindabon Government College
Habiganj, BangladeshSecondary school certificate (SSC) -
Habiganj Government High School
Habiganj, BangladeshDiploma in hotel management -
National Hotel & Tourism Training Institute
Dhaka, Bangladesh02.2022
Bachelor of Business Administration (BBA) -
Brindaban Government College
Habiganj, Bangladesh04.2020
Skills
- Ability to work under pressure
- Ability to work in a team
- Have good communication skill
- Knowledge about Microsoft office
- Customer service
- Guest Services
- Exceptional communication
- Guest satisfaction focus
- Strong empathy
Internship
Sea Pearl Beach Resort & Spa, Inani beach, Cox's Bazar, Guest Service Agents, 09/2021, 02/2022, Front desk, Reservation, Telephone operator.
References
Zahanara Khanam, Course coordinator, National hotel and tourism training institute, Bangladesh parjatan corporation, 01815060707, zahanarakhanam@yahoo.com
Hobbies and Interests
- Fotball
- Space exploration
- Video game
- Mindfulness
- Bike ride
Training
- National hotel & tourism training institute, Non alcoholic beverage, 10/2020
- P K D, Basic training on Coding, 03/2019, 05/2019
- Learning & earning development project of ICT division Bangladesh, Basic training on Graphic Designing, 07/2019, 09/2019
- S T Institute, Basic training on Microsoft office, 01/2018, 03/2018
Languages
English
Full Professional
Timeline
Lobby Ambassador
Silver Spoon
02.2023 - 08.2023
Guest Relations Officer
Space Apartment Dhaka
05.2022 - 12.2023
Guest Service Agents
Sea Pearl Beach Resort & Spa
09.2021 - 02.2022
Barista Shift Supervisor
North End
01.2020 - 03.2020
Higher secondary certificate (HSC) -
Brindabon Government College
Secondary school certificate (SSC) -
Habiganj Government High School
Diploma in hotel management -
National Hotel & Tourism Training Institute
Bachelor of Business Administration (BBA) -
Brindaban Government College
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