Md Ashekur Rahman
The Bronx,NY
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
5
5
years of professional experience
Work History
Shift Leader
ADR Ventures Sub LLC
05.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Junior Officer
Midland Bank
04.2019 - 02.2021
- Wrote detailed narrative reports for use in investigations.
- Coordinated operations with other emergency service groups.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Addressed public questions, complaints and requests and provided necessary assistance.
Education
MBA - Marketing
ASA University Bangladesh
Dhaka05.2017
BBA - Marketing
ASA University Bangladesh
Dhaka10.2015
Skills
- Daily Workflows
- Cash Handling
- Safety Processes
- Role Modeling
- Issue Resolution
- Staff Development
- Staff Training
- Team Leadership
- Complaint Resolution
- Cash Sales Counts
- Guest Satisfaction
- Handling Customer Complaints
Timeline
Shift Leader
ADR Ventures Sub LLC
05.2021 - Current
Junior Officer
Midland Bank
04.2019 - 02.2021
MBA - Marketing
ASA University Bangladesh
BBA - Marketing
ASA University Bangladesh
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