Dynamic business leader with a proven track record at Skybage, LLC, excelling in strategic planning and client relationship management. Spearheaded initiatives that drove revenue growth and enhanced service delivery, while fostering high-performance teams. Adept at problem-solving and project management, delivering impactful results in competitive markets.
Overview
40
40
years of professional experience
Work History
Retained by an investment/VC firm to be a business advisor to members of the board of directors and leadership for two (2) of the firm’s early-stage companies.Participate and at certain times guide or lead actions with leadership planning, sales, and marketing specific to products and services pricing and mix, internal and field operations planning.Requested to participate in client meetings then provide an overview with feedback assisting sales and marketing action plans to a specific pursuit in concert with leaders of each organization.
Investment/VC firm
Atlanta, North America
01.2023 - Current
Retained by an investment/VC firm to be a business advisor to members of the board of directors and leadership for two (2) of the firm’s early-stage companies.
Participate and at certain times guide or lead actions with leadership planning, sales, and marketing specific to products and services pricing and mix, internal and field operations planning.
Requested to participate in client meetings then provide an overview with feedback assisting sales and marketing action plans to a specific pursuit in concert with leaders of each organization.
Retained by an international law firm as an expert witness to provide insights, opinions, and specific recommendations to address a legal proceeding in United States Federal Courts.To offer specific examples of service delivery models utilized for IT services providers headquartered in India delivering services to US based clients.Reviewed hundreds of documents, providing assessments and opinions to their potential impact and implications to the proceedings moving forward.Reviewed written form and listened to hours of depositions offered by both parties in these proceedings. Responsible for assessing each deposition and its accuracy for the information being provided specific to the IT industry, use of the global delivery model for services delivery, business models utilized, analyzing operational models as presented to determine their effectiveness and whether realistic to meet the SLA’s (Service Level Agreement) for project delivery. Policy and procedures for their influence on operations and the proceedings I was chartered to provide my opinions.The result was a Summary Judgement for the client which I was recruited to assist in these proceedings.
Clyde & Company
Atlanta, North America
01.2019 - 01.2022
Retained by an international law firm as an expert witness to provide insights, opinions, and specific recommendations to address a legal proceeding in United States Federal Courts.
To offer specific examples of service delivery models utilized for IT services providers headquartered in India delivering services to US based clients.
Reviewed hundreds of documents, providing assessments and opinions to their potential impact and implications to the proceedings moving forward.
Reviewed written form and listened to hours of depositions offered by both parties in these proceedings. Responsible for assessing each deposition and its accuracy for the information being provided specific to the IT industry, use of the global delivery model for services delivery, business models utilized, analyzing operational models as presented to determine their effectiveness and whether realistic to meet the SLA’s (Service Level Agreement) for project delivery. Policy and procedures for their influence on operations and the proceedings I was chartered to provide my opinions.
The result was a Summary Judgement for the client which I was recruited to assist in these proceedings.
Lead a new US-based presence for an Indian-based business and IT services provider, which involve sales, marketing, customer experience, operations, service delivery, and HR functions. Coordinate with marketing resources in defining industry and segments focusing on resources to meet goals while establishing outbound touch campaigns.Responsible for building a network of highly influential thought leaders and business figures inclusive of multiple industries. Collaborate with senior leadership in strategic planning and tactical implementation of goals and objective.Advise on issues critical to the balance between sales growth and capacity utilization.Refine, expand, and integrate all the marketing, business development and sales processes, procedures, policies, and systems into cohesive and effective ways. Manage initial market traction campaigns with offshore resources developing outbound marketing for defined industry vertical markets.Coordinate offshore resources to meet individual industry delivery needs. Managed multiple projects and portfolios to achieve increase in efficiency and cost reductions. Attain sales volume objectives by developing an action plan to increase current product volume and maximize product penetration within the accounts.Key Achievements:Established a new US-based company, which involved defining operations while developing new business “first day.”Developed strategic relationships with a top healthcare services provider that transformed the organization into a multiple service provider across the US market.
Skybage, LLC
Atlanta, North America
01.2015 - 01.2019
Lead a new US-based presence for an Indian-based business and IT services provider, which involve sales, marketing, customer experience, operations, service delivery, and HR functions. Coordinate with marketing resources in defining industry and segments focusing on resources to meet goals while establishing outbound touch campaigns.
Responsible for building a network of highly influential thought leaders and business figures inclusive of multiple industries. Collaborate with senior leadership in strategic planning and tactical implementation of goals and objective.
Advise on issues critical to the balance between sales growth and capacity utilization.
Refine, expand, and integrate all the marketing, business development and sales processes, procedures, policies, and systems into cohesive and effective ways. Manage initial market traction campaigns with offshore resources developing outbound marketing for defined industry vertical markets.
Coordinate offshore resources to meet individual industry delivery needs. Managed multiple projects and portfolios to achieve increase in efficiency and cost reductions. Attain sales volume objectives by developing an action plan to increase current product volume and maximize product penetration within the accounts.
Key Achievements:
Established a new US-based company, which involved defining operations while developing new business “first day.”
Developed strategic relationships with a top healthcare services provider that transformed the organization into a multiple service provider across the US market.
Collaborated with the chief executive officer in defining organizational processes and procedures as well as defining, establishing, and instilling end-to-end processes; and defining goal setting processes of the Sales Team. Oversaw all marketing and business development training in conjunction with professional development team.Responsible for strategic analytic leadership and tactical planning for the marketing and public relations teams.Liable for creating marketing collateral and competitive assessments to better understand positioning of products.Served as management consultant in charge of providing sales, marketing, products, services, and organizational planning for boutique IT services provider. Facilitated, and where relevant, participated in key client visits, pitches and presentations and supported the development of high-quality proposals to clients.Built an indispensable relationship through an absolute focus on servicing the customer. Identified customer needs for new product initiatives and established a strong working relationship to satisfy needs. Led the internal support team build customer relations and jointly solved customer needs.Rendered support to the sales leader in identifying end-to-end sales procedures, setting goal for the team and the organization, forecasting, creating templates for reports, and monitoring service level agreements (SLAs) for funnel management. Developed the “outbound strategy” to promote client development. Arranged outbound traction campaigns to identify industry markets with automated and personal follow up procedures.Examined overall internal resources to align with sales, marketing, and delivery for creation of traction at a faster rate.
Telliant Systems, LLC
Atlanta, GA
01.2014 - 01.2015
Collaborated with the chief executive officer in defining organizational processes and procedures as well as defining, establishing, and instilling end-to-end processes; and defining goal setting processes of the Sales Team. Oversaw all marketing and business development training in conjunction with professional development team.
Responsible for strategic analytic leadership and tactical planning for the marketing and public relations teams.
Liable for creating marketing collateral and competitive assessments to better understand positioning of products.
Served as management consultant in charge of providing sales, marketing, products, services, and organizational planning for boutique IT services provider. Facilitated, and where relevant, participated in key client visits, pitches and presentations and supported the development of high-quality proposals to clients.
Built an indispensable relationship through an absolute focus on servicing the customer. Identified customer needs for new product initiatives and established a strong working relationship to satisfy needs. Led the internal support team build customer relations and jointly solved customer needs.
Rendered support to the sales leader in identifying end-to-end sales procedures, setting goal for the team and the organization, forecasting, creating templates for reports, and monitoring service level agreements (SLAs) for funnel management. Developed the “outbound strategy” to promote client development. Arranged outbound traction campaigns to identify industry markets with automated and personal follow up procedures.
Examined overall internal resources to align with sales, marketing, and delivery for creation of traction at a faster rate.
Responsible for implementing and managing revenue-generating and cost-management initiatives based on industry best practices. Led a line of business in an innovative, strategic leadership role that includes the design, development, and go-to-market strategy of offerings as well as continual improvement of quality, profit, and customer satisfaction.Restructured marketing operations and differentiated service offerings for several areas of operation. Provided leadership to the company to build sales, delivery, and operations while establishing a strong presence in several American markets. Established sales processes and goals for the team.Directed all aspects of operations to successfully achieve previous goals for sales and service delivery.Oversaw and coordinated all marketing, and business development activities/strategies and measuring related results, in close collaboration with the global business development and marketing departments.Developed the activities of the business development/marketing team, ensuring high performance and quality.Rendering support to offshore practice and operations leads in improving service offerings for a clear market difference. Provided consultative support to Right Source HQ in the UK on products, services, sales, and service delivery outside the America region.
Right Source Global, LLC
Atlanta, North America
01.2013 - 01.2014
Responsible for implementing and managing revenue-generating and cost-management initiatives based on industry best practices. Led a line of business in an innovative, strategic leadership role that includes the design, development, and go-to-market strategy of offerings as well as continual improvement of quality, profit, and customer satisfaction.
Restructured marketing operations and differentiated service offerings for several areas of operation. Provided leadership to the company to build sales, delivery, and operations while establishing a strong presence in several American markets. Established sales processes and goals for the team.
Directed all aspects of operations to successfully achieve previous goals for sales and service delivery.
Oversaw and coordinated all marketing, and business development activities/strategies and measuring related results, in close collaboration with the global business development and marketing departments.
Developed the activities of the business development/marketing team, ensuring high performance and quality.
Rendering support to offshore practice and operations leads in improving service offerings for a clear market difference. Provided consultative support to Right Source HQ in the UK on products, services, sales, and service delivery outside the America region.
Provided wide range of consulting services, including services planning, market identification, review, editing and input for all collateral materials by utilizing outbound phone, and email campaigns.Identified the services needs of clients and developed and presented a complete service solution ranging from standard offerings to complex global custom engagements.Served as a BPO subject matter expert in addressing all potential customers’ calls, as well as in interacting with the chief information officers (CIOs) and chief marketing officers (CMOs). As a trusted advisor, built in-depth knowledge of clients’ business priorities, challenges and initiatives that can be translated into opportunities.
Subject Matter Consultant
, North America
01.2013 - 01.2013
Provided wide range of consulting services, including services planning, market identification, review, editing and input for all collateral materials by utilizing outbound phone, and email campaigns.
Identified the services needs of clients and developed and presented a complete service solution ranging from standard offerings to complex global custom engagements.
Served as a BPO subject matter expert in addressing all potential customers’ calls, as well as in interacting with the chief information officers (CIOs) and chief marketing officers (CMOs). As a trusted advisor, built in-depth knowledge of clients’ business priorities, challenges and initiatives that can be translated into opportunities.
Delivered market-focused services, consulting growth solutions, and expansion strategies, which included sales, marketing, service delivery, and market strategy through development and implementation of a tenacious sales engagement model.
Built and maintained effective relationships with a defined customer base to ensure a high level of satisfaction and increased revenues. Identified, developed, and closed new sales opportunities. Served as the primary interface for all services and created demand for the organization’s services by raising their profile with customers.
Led development of business case strategy for client. Grew pipeline, forecast and secure results, including align ed delivery. Generated consistent pipeline for business performance.
Managed planning for sales and market input to offer BPO and IT offerings to the North American cable marketplace.
Directed the operations of sales and delivery organization in North America for a key India IT services firm, providing innovative business process outsourcing and infrastructure management solutions to telecommunication service providers, such as AT&T and Verizon.
Wipro Technologies
, North America
01.2010 - 01.2013
Delivered market-focused services, consulting growth solutions, and expansion strategies, which included sales, marketing, service delivery, and market strategy through development and implementation of a tenacious sales engagement model.
Built and maintained effective relationships with a defined customer base to ensure a high level of satisfaction and increased revenues. Identified, developed, and closed new sales opportunities. Served as the primary interface for all services and created demand for the organization’s services by raising their profile with customers.
Led development of business case strategy for client. Grew pipeline, forecast and secure results, including align ed delivery. Generated consistent pipeline for business performance.
Managed planning for sales and market input to offer BPO and IT offerings to the North American cable marketplace.
Directed the operations of sales and delivery organization in North America for a key India IT services firm, providing innovative business process outsourcing and infrastructure management solutions to telecommunication service providers, such as AT&T and Verizon.
Obtained revenue targets by developing and implementing sales strategies, while establishing C-level relationships.Identified potential areas for growth for current clients. Identified and cultivated new business opportunities through phone prospecting, marketing, and industry relationships.Examined and tracked market requirements based on industry trends to improve annual revenue growth.Managed and developed relationships with customers and clients and provided a consultative sales approach that delivered the highest level of account management services.Rendered strategic leadership to North America Sales Team throughout the company merger and acquisition.Key Achievements:Secured two new accounts in utility industry for the company’s first BPO opportunity in utility vertical.Gained additional first communications client in CALA region with a wireless carrier within Central and South America markets for strategic consulting engagement.
Patni Americas, Inc.
, Georgia, North America
01.2007 - 01.2010
Obtained revenue targets by developing and implementing sales strategies, while establishing C-level relationships.
Identified potential areas for growth for current clients. Identified and cultivated new business opportunities through phone prospecting, marketing, and industry relationships.
Examined and tracked market requirements based on industry trends to improve annual revenue growth.
Managed and developed relationships with customers and clients and provided a consultative sales approach that delivered the highest level of account management services.
Rendered strategic leadership to North America Sales Team throughout the company merger and acquisition.
Key Achievements:
Secured two new accounts in utility industry for the company’s first BPO opportunity in utility vertical.
Gained additional first communications client in CALA region with a wireless carrier within Central and South America markets for strategic consulting engagement.
Generated new revenue by $15.3M with a service provider that had not exceeded $500K in the US market after 15 years of being in business – Skybage LLC ~
Led 3 new sales opportunities, resulting in $2.2Mservices revenue from 3 new customers– Telliant Systems~
Refocused on new service offering by identifying, negotiating, and closing two significant global channel and alliance partners in the media/entertainment space, which resulted in $3.9M in new revenue – Right Source ~
This significantly contributed for a successful merger of Right Source being bundled with two other companies forming a larger entity ~
Secured $33M in new revenue through new marketing activities, as well as six new clients in the communications, media, entertainment, and high-tech manufacturing market – Wipro Technologies ~
Reconstructed a stagnate relationship with the AT&T and cultivated new business in two organizations, which produced $1.2M new revenue streams, from $100K – Patni Americas ~
PRIOR EMPLOYMENT DETAILS
Independent Management Consultant | IT People Corporation, North Carolina | 2008 – 2009
Director North American Sales (Contractor) | Anantara Solutions Private Limited, North America | 2007 – 2008
Director Sales and Marketing | Broadband Services, Ericsson, Inc., Plano, TX
Director of Sales | AscomTimeplex, Inc., (Division of Ascom, Inc.), Woodcliff Lake, NJ
President, CEO, Senior Vice President | Convergence Systems Inc., Atlanta, GA
Regional Sales Director, Marketing Programs Manager | Digital Equipment Corporation, Dallas, TX & Atlanta, GA
Timeline
Retained by an investment/VC firm to be a business advisor to members of the board of directors and leadership for two (2) of the firm’s early-stage companies.Participate and at certain times guide or lead actions with leadership planning, sales, and marketing specific to products and services pricing and mix, internal and field operations planning.Requested to participate in client meetings then provide an overview with feedback assisting sales and marketing action plans to a specific pursuit in concert with leaders of each organization.
Investment/VC firm
01.2023 - Current
Retained by an international law firm as an expert witness to provide insights, opinions, and specific recommendations to address a legal proceeding in United States Federal Courts.To offer specific examples of service delivery models utilized for IT services providers headquartered in India delivering services to US based clients.Reviewed hundreds of documents, providing assessments and opinions to their potential impact and implications to the proceedings moving forward.Reviewed written form and listened to hours of depositions offered by both parties in these proceedings. Responsible for assessing each deposition and its accuracy for the information being provided specific to the IT industry, use of the global delivery model for services delivery, business models utilized, analyzing operational models as presented to determine their effectiveness and whether realistic to meet the SLA’s (Service Level Agreement) for project delivery. Policy and procedures for their influence on operations and the proceedings I was chartered to provide my opinions.The result was a Summary Judgement for the client which I was recruited to assist in these proceedings.
Clyde & Company
01.2019 - 01.2022
Lead a new US-based presence for an Indian-based business and IT services provider, which involve sales, marketing, customer experience, operations, service delivery, and HR functions. Coordinate with marketing resources in defining industry and segments focusing on resources to meet goals while establishing outbound touch campaigns.Responsible for building a network of highly influential thought leaders and business figures inclusive of multiple industries. Collaborate with senior leadership in strategic planning and tactical implementation of goals and objective.Advise on issues critical to the balance between sales growth and capacity utilization.Refine, expand, and integrate all the marketing, business development and sales processes, procedures, policies, and systems into cohesive and effective ways. Manage initial market traction campaigns with offshore resources developing outbound marketing for defined industry vertical markets.Coordinate offshore resources to meet individual industry delivery needs. Managed multiple projects and portfolios to achieve increase in efficiency and cost reductions. Attain sales volume objectives by developing an action plan to increase current product volume and maximize product penetration within the accounts.Key Achievements:Established a new US-based company, which involved defining operations while developing new business “first day.”Developed strategic relationships with a top healthcare services provider that transformed the organization into a multiple service provider across the US market.
Skybage, LLC
01.2015 - 01.2019
Collaborated with the chief executive officer in defining organizational processes and procedures as well as defining, establishing, and instilling end-to-end processes; and defining goal setting processes of the Sales Team. Oversaw all marketing and business development training in conjunction with professional development team.Responsible for strategic analytic leadership and tactical planning for the marketing and public relations teams.Liable for creating marketing collateral and competitive assessments to better understand positioning of products.Served as management consultant in charge of providing sales, marketing, products, services, and organizational planning for boutique IT services provider. Facilitated, and where relevant, participated in key client visits, pitches and presentations and supported the development of high-quality proposals to clients.Built an indispensable relationship through an absolute focus on servicing the customer. Identified customer needs for new product initiatives and established a strong working relationship to satisfy needs. Led the internal support team build customer relations and jointly solved customer needs.Rendered support to the sales leader in identifying end-to-end sales procedures, setting goal for the team and the organization, forecasting, creating templates for reports, and monitoring service level agreements (SLAs) for funnel management. Developed the “outbound strategy” to promote client development. Arranged outbound traction campaigns to identify industry markets with automated and personal follow up procedures.Examined overall internal resources to align with sales, marketing, and delivery for creation of traction at a faster rate.
Telliant Systems, LLC
01.2014 - 01.2015
Responsible for implementing and managing revenue-generating and cost-management initiatives based on industry best practices. Led a line of business in an innovative, strategic leadership role that includes the design, development, and go-to-market strategy of offerings as well as continual improvement of quality, profit, and customer satisfaction.Restructured marketing operations and differentiated service offerings for several areas of operation. Provided leadership to the company to build sales, delivery, and operations while establishing a strong presence in several American markets. Established sales processes and goals for the team.Directed all aspects of operations to successfully achieve previous goals for sales and service delivery.Oversaw and coordinated all marketing, and business development activities/strategies and measuring related results, in close collaboration with the global business development and marketing departments.Developed the activities of the business development/marketing team, ensuring high performance and quality.Rendering support to offshore practice and operations leads in improving service offerings for a clear market difference. Provided consultative support to Right Source HQ in the UK on products, services, sales, and service delivery outside the America region.
Right Source Global, LLC
01.2013 - 01.2014
Provided wide range of consulting services, including services planning, market identification, review, editing and input for all collateral materials by utilizing outbound phone, and email campaigns.Identified the services needs of clients and developed and presented a complete service solution ranging from standard offerings to complex global custom engagements.Served as a BPO subject matter expert in addressing all potential customers’ calls, as well as in interacting with the chief information officers (CIOs) and chief marketing officers (CMOs). As a trusted advisor, built in-depth knowledge of clients’ business priorities, challenges and initiatives that can be translated into opportunities.
Subject Matter Consultant
01.2013 - 01.2013
Delivered market-focused services, consulting growth solutions, and expansion strategies, which included sales, marketing, service delivery, and market strategy through development and implementation of a tenacious sales engagement model.
Built and maintained effective relationships with a defined customer base to ensure a high level of satisfaction and increased revenues. Identified, developed, and closed new sales opportunities. Served as the primary interface for all services and created demand for the organization’s services by raising their profile with customers.
Led development of business case strategy for client. Grew pipeline, forecast and secure results, including align ed delivery. Generated consistent pipeline for business performance.
Managed planning for sales and market input to offer BPO and IT offerings to the North American cable marketplace.
Directed the operations of sales and delivery organization in North America for a key India IT services firm, providing innovative business process outsourcing and infrastructure management solutions to telecommunication service providers, such as AT&T and Verizon.
Wipro Technologies
01.2010 - 01.2013
Obtained revenue targets by developing and implementing sales strategies, while establishing C-level relationships.Identified potential areas for growth for current clients. Identified and cultivated new business opportunities through phone prospecting, marketing, and industry relationships.Examined and tracked market requirements based on industry trends to improve annual revenue growth.Managed and developed relationships with customers and clients and provided a consultative sales approach that delivered the highest level of account management services.Rendered strategic leadership to North America Sales Team throughout the company merger and acquisition.Key Achievements:Secured two new accounts in utility industry for the company’s first BPO opportunity in utility vertical.Gained additional first communications client in CALA region with a wireless carrier within Central and South America markets for strategic consulting engagement.
<ul>
<li>Assigned and reviewed daily net asset value calculations performed by Senior Fund Accountant.</li>
<li>Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.</li>
<li>Tracked progress on projects and provided timely feedback to staff members.</li>
<li>Participated in recruitment efforts by interviewing prospective candidates for open positions.</li>
<li>Ensured timely and accurate responses to client inquiries, managing quality of deliverables.</li>
<li>Created staff allocation plans based on activity SLAs, assisting with internal and external queries.</li>
<li>Facilitated successful completion of new client onboarding and fund launches.</li>
<li>Reviewed administrative and accounting procedures, recommending solutions for efficient NAV production.</li>
<li>Provided leadership through training, coaching, and supervision of staff members.</li>
<li>Performed end-of-day reports and signed off on net asset valuations.</li>
<li>Monitored employee productivity levels on a regular basis to identify areas of improvement.</li>
<li>Directed and supervised team of 15 employees in daily operations.</li>
<li>Monitored employee productivity to provide constructive feedback and coaching.</li>
<li>Identified opportunities for process improvements, leading to cost reductions and increased productivity.</li>
<li>Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.</li>
</ul> at CIBC Mellon Global Securities Inc<ul>
<li>Assigned and reviewed daily net asset value calculations performed by Senior Fund Accountant.</li>
<li>Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.</li>
<li>Tracked progress on projects and provided timely feedback to staff members.</li>
<li>Participated in recruitment efforts by interviewing prospective candidates for open positions.</li>
<li>Ensured timely and accurate responses to client inquiries, managing quality of deliverables.</li>
<li>Created staff allocation plans based on activity SLAs, assisting with internal and external queries.</li>
<li>Facilitated successful completion of new client onboarding and fund launches.</li>
<li>Reviewed administrative and accounting procedures, recommending solutions for efficient NAV production.</li>
<li>Provided leadership through training, coaching, and supervision of staff members.</li>
<li>Performed end-of-day reports and signed off on net asset valuations.</li>
<li>Monitored employee productivity levels on a regular basis to identify areas of improvement.</li>
<li>Directed and supervised team of 15 employees in daily operations.</li>
<li>Monitored employee productivity to provide constructive feedback and coaching.</li>
<li>Identified opportunities for process improvements, leading to cost reductions and increased productivity.</li>
<li>Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.</li>
</ul> at CIBC Mellon Global Securities Inc
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.
<ul>
<li>Operational Support - Serving as a trusted vault custodian to assist in branch operational support, such as opening, closing, balancing ATMs, cash management, branch differences, ATM claims, and assisting team leaders. Currently acting as the Workforce Management Liaison in the branch to produce schedules for the team.</li>
<li>Mentoring - Assists in mentoring and coaching new and tenured team members in developing the necessary skills for the demands of NFCU's enterprise strategy. Current mentee to one tenured MSR and one untenured. Contributed to the training of five ATM/vault custodians.</li>
<li>Trusted Partner - Meeting branch digital targets for new and existing members by assisting and educating members to leverage the benefits of ATM usage, digital products, and services penetration. Consistent top OneView user.</li>
<li>Currently serving as a Quality Assurance Champion, working with branch leaders to help maintain focus on quality assurance as a critical and central aspect of each team member’s day-to-day function. Assists in quarterly quality control checks, and weekly internal audits.</li>
<li>Change Agent - Subject Matter Expert for the Coconut Pilot. Currently participating in pilots for MORE and Business Solutions to provide critical feedback to help improve process and member experience.</li>
<li>Member-centric universal MSR who consistently receives high marks and positive comments from BES.</li>
</ul> at NFCU, Avenues Jacksonville, AVW<ul>
<li>Operational Support - Serving as a trusted vault custodian to assist in branch operational support, such as opening, closing, balancing ATMs, cash management, branch differences, ATM claims, and assisting team leaders. Currently acting as the Workforce Management Liaison in the branch to produce schedules for the team.</li>
<li>Mentoring - Assists in mentoring and coaching new and tenured team members in developing the necessary skills for the demands of NFCU's enterprise strategy. Current mentee to one tenured MSR and one untenured. Contributed to the training of five ATM/vault custodians.</li>
<li>Trusted Partner - Meeting branch digital targets for new and existing members by assisting and educating members to leverage the benefits of ATM usage, digital products, and services penetration. Consistent top OneView user.</li>
<li>Currently serving as a Quality Assurance Champion, working with branch leaders to help maintain focus on quality assurance as a critical and central aspect of each team member’s day-to-day function. Assists in quarterly quality control checks, and weekly internal audits.</li>
<li>Change Agent - Subject Matter Expert for the Coconut Pilot. Currently participating in pilots for MORE and Business Solutions to provide critical feedback to help improve process and member experience.</li>
<li>Member-centric universal MSR who consistently receives high marks and positive comments from BES.</li>
</ul> at NFCU, Avenues Jacksonville, AVW
<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA