Summary

Overview

Work History

Education

Skills

Accomplishments

PRIOR EMPLOYMENT DETAILS

Timeline

M. David Wood

Cumming,Georgia

Summary

Dynamic business leader with a proven track record at Skybage, LLC, excelling in strategic planning and client relationship management. Spearheaded initiatives that drove revenue growth and enhanced service delivery, while fostering high-performance teams. Adept at problem-solving and project management, delivering impactful results in competitive markets.

Overview

years of professional experience

Work History

Retained by an investment/VC firm to be a business advisor to members of the board of directors and leadership for two (2) of the firm’s early-stage companies.Participate and at certain times guide or lead actions with leadership planning, sales, and marketing specific to products and services pricing and mix, internal and field operations planning.Requested to participate in client meetings then provide an overview with feedback assisting sales and marketing action plans to a specific pursuit in concert with leaders of each organization.

Investment/VC firm

Atlanta, North America

01.2023 - Current

Retained by an investment/VC firm to be a business advisor to members of the board of directors and leadership for two (2) of the firm’s early-stage companies.
Participate and at certain times guide or lead actions with leadership planning, sales, and marketing specific to products and services pricing and mix, internal and field operations planning.
Requested to participate in client meetings then provide an overview with feedback assisting sales and marketing action plans to a specific pursuit in concert with leaders of each organization.

Retained by an international law firm as an expert witness to provide insights, opinions, and specific recommendations to address a legal proceeding in United States Federal Courts.To offer specific examples of service delivery models utilized for IT services providers headquartered in India delivering services to US based clients.Reviewed hundreds of documents, providing assessments and opinions to their potential impact and implications to the proceedings moving forward.Reviewed written form and listened to hours of depositions offered by both parties in these proceedings. Responsible for assessing each deposition and its accuracy for the information being provided specific to the IT industry, use of the global delivery model for services delivery, business models utilized, analyzing operational models as presented to determine their effectiveness and whether realistic to meet the SLA’s (Service Level Agreement) for project delivery. Policy and procedures for their influence on operations and the proceedings I was chartered to provide my opinions.The result was a Summary Judgement for the client which I was recruited to assist in these proceedings.

Clyde & Company

Atlanta, North America

01.2019 - 01.2022

Retained by an international law firm as an expert witness to provide insights, opinions, and specific recommendations to address a legal proceeding in United States Federal Courts.
To offer specific examples of service delivery models utilized for IT services providers headquartered in India delivering services to US based clients.
Reviewed hundreds of documents, providing assessments and opinions to their potential impact and implications to the proceedings moving forward.
Reviewed written form and listened to hours of depositions offered by both parties in these proceedings. Responsible for assessing each deposition and its accuracy for the information being provided specific to the IT industry, use of the global delivery model for services delivery, business models utilized, analyzing operational models as presented to determine their effectiveness and whether realistic to meet the SLA’s (Service Level Agreement) for project delivery. Policy and procedures for their influence on operations and the proceedings I was chartered to provide my opinions.
The result was a Summary Judgement for the client which I was recruited to assist in these proceedings.

Lead a new US-based presence for an Indian-based business and IT services provider, which involve sales, marketing, customer experience, operations, service delivery, and HR functions. Coordinate with marketing resources in defining industry and segments focusing on resources to meet goals while establishing outbound touch campaigns.Responsible for building a network of highly influential thought leaders and business figures inclusive of multiple industries. Collaborate with senior leadership in strategic planning and tactical implementation of goals and objective.Advise on issues critical to the balance between sales growth and capacity utilization.Refine, expand, and integrate all the marketing, business development and sales processes, procedures, policies, and systems into cohesive and effective ways. Manage initial market traction campaigns with offshore resources developing outbound marketing for defined industry vertical markets.Coordinate offshore resources to meet individual industry delivery needs. Managed multiple projects and portfolios to achieve increase in efficiency and cost reductions. Attain sales volume objectives by developing an action plan to increase current product volume and maximize product penetration within the accounts.Key Achievements:Established a new US-based company, which involved defining operations while developing new business “first day.”Developed strategic relationships with a top healthcare services provider that transformed the organization into a multiple service provider across the US market.

Skybage, LLC

Atlanta, North America

01.2015 - 01.2019

Lead a new US-based presence for an Indian-based business and IT services provider, which involve sales, marketing, customer experience, operations, service delivery, and HR functions. Coordinate with marketing resources in defining industry and segments focusing on resources to meet goals while establishing outbound touch campaigns.
Responsible for building a network of highly influential thought leaders and business figures inclusive of multiple industries. Collaborate with senior leadership in strategic planning and tactical implementation of goals and objective.
Advise on issues critical to the balance between sales growth and capacity utilization.
Refine, expand, and integrate all the marketing, business development and sales processes, procedures, policies, and systems into cohesive and effective ways. Manage initial market traction campaigns with offshore resources developing outbound marketing for defined industry vertical markets.
Coordinate offshore resources to meet individual industry delivery needs. Managed multiple projects and portfolios to achieve increase in efficiency and cost reductions. Attain sales volume objectives by developing an action plan to increase current product volume and maximize product penetration within the accounts.
Key Achievements:
Established a new US-based company, which involved defining operations while developing new business “first day.”
Developed strategic relationships with a top healthcare services provider that transformed the organization into a multiple service provider across the US market.

Collaborated with the chief executive officer in defining organizational processes and procedures as well as defining, establishing, and instilling end-to-end processes; and defining goal setting processes of the Sales Team. Oversaw all marketing and business development training in conjunction with professional development team.Responsible for strategic analytic leadership and tactical planning for the marketing and public relations teams.Liable for creating marketing collateral and competitive assessments to better understand positioning of products.Served as management consultant in charge of providing sales, marketing, products, services, and organizational planning for boutique IT services provider. Facilitated, and where relevant, participated in key client visits, pitches and presentations and supported the development of high-quality proposals to clients.Built an indispensable relationship through an absolute focus on servicing the customer. Identified customer needs for new product initiatives and established a strong working relationship to satisfy needs. Led the internal support team build customer relations and jointly solved customer needs.Rendered support to the sales leader in identifying end-to-end sales procedures, setting goal for the team and the organization, forecasting, creating templates for reports, and monitoring service level agreements (SLAs) for funnel management. Developed the “outbound strategy” to promote client development. Arranged outbound traction campaigns to identify industry markets with automated and personal follow up procedures.Examined overall internal resources to align with sales, marketing, and delivery for creation of traction at a faster rate.

Telliant Systems, LLC

Atlanta, GA

01.2014 - 01.2015

Collaborated with the chief executive officer in defining organizational processes and procedures as well as defining, establishing, and instilling end-to-end processes; and defining goal setting processes of the Sales Team. Oversaw all marketing and business development training in conjunction with professional development team.
Responsible for strategic analytic leadership and tactical planning for the marketing and public relations teams.
Liable for creating marketing collateral and competitive assessments to better understand positioning of products.
Served as management consultant in charge of providing sales, marketing, products, services, and organizational planning for boutique IT services provider. Facilitated, and where relevant, participated in key client visits, pitches and presentations and supported the development of high-quality proposals to clients.
Built an indispensable relationship through an absolute focus on servicing the customer. Identified customer needs for new product initiatives and established a strong working relationship to satisfy needs. Led the internal support team build customer relations and jointly solved customer needs.
Rendered support to the sales leader in identifying end-to-end sales procedures, setting goal for the team and the organization, forecasting, creating templates for reports, and monitoring service level agreements (SLAs) for funnel management. Developed the “outbound strategy” to promote client development. Arranged outbound traction campaigns to identify industry markets with automated and personal follow up procedures.
Examined overall internal resources to align with sales, marketing, and delivery for creation of traction at a faster rate.

Responsible for implementing and managing revenue-generating and cost-management initiatives based on industry best practices. Led a line of business in an innovative, strategic leadership role that includes the design, development, and go-to-market strategy of offerings as well as continual improvement of quality, profit, and customer satisfaction.Restructured marketing operations and differentiated service offerings for several areas of operation. Provided leadership to the company to build sales, delivery, and operations while establishing a strong presence in several American markets. Established sales processes and goals for the team.Directed all aspects of operations to successfully achieve previous goals for sales and service delivery.Oversaw and coordinated all marketing, and business development activities/strategies and measuring related results, in close collaboration with the global business development and marketing departments.Developed the activities of the business development/marketing team, ensuring high performance and quality.Rendering support to offshore practice and operations leads in improving service offerings for a clear market difference. Provided consultative support to Right Source HQ in the UK on products, services, sales, and service delivery outside the America region.

Right Source Global, LLC

Atlanta, North America

01.2013 - 01.2014

Responsible for implementing and managing revenue-generating and cost-management initiatives based on industry best practices. Led a line of business in an innovative, strategic leadership role that includes the design, development, and go-to-market strategy of offerings as well as continual improvement of quality, profit, and customer satisfaction.
Restructured marketing operations and differentiated service offerings for several areas of operation. Provided leadership to the company to build sales, delivery, and operations while establishing a strong presence in several American markets. Established sales processes and goals for the team.
Directed all aspects of operations to successfully achieve previous goals for sales and service delivery.
Oversaw and coordinated all marketing, and business development activities/strategies and measuring related results, in close collaboration with the global business development and marketing departments.
Developed the activities of the business development/marketing team, ensuring high performance and quality.
Rendering support to offshore practice and operations leads in improving service offerings for a clear market difference. Provided consultative support to Right Source HQ in the UK on products, services, sales, and service delivery outside the America region.

Provided wide range of consulting services, including services planning, market identification, review, editing and input for all collateral materials by utilizing outbound phone, and email campaigns.Identified the services needs of clients and developed and presented a complete service solution ranging from standard offerings to complex global custom engagements.Served as a BPO subject matter expert in addressing all potential customers’ calls, as well as in interacting with the chief information officers (CIOs) and chief marketing officers (CMOs). As a trusted advisor, built in-depth knowledge of clients’ business priorities, challenges and initiatives that can be translated into opportunities.

Subject Matter Consultant

, North America

01.2013 - 01.2013

Provided wide range of consulting services, including services planning, market identification, review, editing and input for all collateral materials by utilizing outbound phone, and email campaigns.
Identified the services needs of clients and developed and presented a complete service solution ranging from standard offerings to complex global custom engagements.
Served as a BPO subject matter expert in addressing all potential customers’ calls, as well as in interacting with the chief information officers (CIOs) and chief marketing officers (CMOs). As a trusted advisor, built in-depth knowledge of clients’ business priorities, challenges and initiatives that can be translated into opportunities.

Delivered market-focused services, consulting growth solutions, and expansion strategies, which included sales, marketing, service delivery, and market strategy through development and implementation of a tenacious sales engagement model. Built and maintained effective relationships with a defined customer base to ensure a high level of satisfaction and increased revenues. Identified, developed, and closed new sales opportunities. Served as the primary interface for all services and created demand for the organization’s services by raising their profile with customers. Led development of business case strategy for client. Grew pipeline, forecast and secure results, including align ed delivery. Generated consistent pipeline for business performance. Managed planning for sales and market input to offer BPO and IT offerings to the North American cable marketplace. Directed the operations of sales and delivery organization in North America for a key India IT services firm, providing innovative business process outsourcing and infrastructure management solutions to telecommunication service providers, such as AT&T and Verizon.

Wipro Technologies

, North America

01.2010 - 01.2013

Delivered market-focused services, consulting growth solutions, and expansion strategies, which included sales, marketing, service delivery, and market strategy through development and implementation of a tenacious sales engagement model.
Built and maintained effective relationships with a defined customer base to ensure a high level of satisfaction and increased revenues. Identified, developed, and closed new sales opportunities. Served as the primary interface for all services and created demand for the organization’s services by raising their profile with customers.
Led development of business case strategy for client. Grew pipeline, forecast and secure results, including align ed delivery. Generated consistent pipeline for business performance.
Managed planning for sales and market input to offer BPO and IT offerings to the North American cable marketplace.
Directed the operations of sales and delivery organization in North America for a key India IT services firm, providing innovative business process outsourcing and infrastructure management solutions to telecommunication service providers, such as AT&T and Verizon.

Obtained revenue targets by developing and implementing sales strategies, while establishing C-level relationships.Identified potential areas for growth for current clients. Identified and cultivated new business opportunities through phone prospecting, marketing, and industry relationships.Examined and tracked market requirements based on industry trends to improve annual revenue growth.Managed and developed relationships with customers and clients and provided a consultative sales approach that delivered the highest level of account management services.Rendered strategic leadership to North America Sales Team throughout the company merger and acquisition.Key Achievements:Secured two new accounts in utility industry for the company’s first BPO opportunity in utility vertical.Gained additional first communications client in CALA region with a wireless carrier within Central and South America markets for strategic consulting engagement.

Patni Americas, Inc.

, Georgia, North America

01.2007 - 01.2010

Obtained revenue targets by developing and implementing sales strategies, while establishing C-level relationships.
Identified potential areas for growth for current clients. Identified and cultivated new business opportunities through phone prospecting, marketing, and industry relationships.
Examined and tracked market requirements based on industry trends to improve annual revenue growth.
Managed and developed relationships with customers and clients and provided a consultative sales approach that delivered the highest level of account management services.
Rendered strategic leadership to North America Sales Team throughout the company merger and acquisition.
Key Achievements:
Secured two new accounts in utility industry for the company’s first BPO opportunity in utility vertical.
Gained additional first communications client in CALA region with a wireless carrier within Central and South America markets for strategic consulting engagement.

Education

Bachelor of Arts - Marketing

Columbia, SC

Bachelor of Science - Management

Columbia, SC

Senior Executive Management Training Program -

Cambridge, MA

Technology Management & Innovation Certification -

Cambridge, MA

Skills

Mergers and acquisitions
Business development
Product development
Sales and marketing
Revenue growth

Mergers and acquisitions
Business development
Product development
Sales and marketing
Revenue growth

Accomplishments

Generated new revenue by $15.3M with a service provider that had not exceeded $500K in the US market after 15 years of being in business – Skybage LLC ~
Led 3 new sales opportunities, resulting in $2.2Mservices revenue from 3 new customers– Telliant Systems~
Refocused on new service offering by identifying, negotiating, and closing two significant global channel and alliance partners in the media/entertainment space, which resulted in $3.9M in new revenue – Right Source ~
This significantly contributed for a successful merger of Right Source being bundled with two other companies forming a larger entity ~
Secured $33M in new revenue through new marketing activities, as well as six new clients in the communications, media, entertainment, and high-tech manufacturing market – Wipro Technologies ~
Reconstructed a stagnate relationship with the AT&T and cultivated new business in two organizations, which produced $1.2M new revenue streams, from $100K – Patni Americas ~

PRIOR EMPLOYMENT DETAILS

Independent Management Consultant | IT People Corporation, North Carolina | 2008 – 2009
Director North American Sales (Contractor) | Anantara Solutions Private Limited, North America | 2007 – 2008
Senior Account Manager, Client Partner | Cognizant Technology Solutions, Teaneck, NJ
Director Sales and Marketing | Broadband Services, Ericsson, Inc., Plano, TX
Director of Sales | AscomTimeplex, Inc., (Division of Ascom, Inc.), Woodcliff Lake, NJ
President, CEO, Senior Vice President | Convergence Systems Inc., Atlanta, GA
Regional Sales Director, Marketing Programs Manager | Digital Equipment Corporation, Dallas, TX & Atlanta, GA

Timeline

Retained by an investment/VC firm to be a business advisor to members of the board of directors and leadership for two (2) of the firm’s early-stage companies.Participate and at certain times guide or lead actions with leadership planning, sales, and marketing specific to products and services pricing and mix, internal and field operations planning.Requested to participate in client meetings then provide an overview with feedback assisting sales and marketing action plans to a specific pursuit in concert with leaders of each organization.

Investment/VC firm

01.2023 - Current

Retained by an international law firm as an expert witness to provide insights, opinions, and specific recommendations to address a legal proceeding in United States Federal Courts.To offer specific examples of service delivery models utilized for IT services providers headquartered in India delivering services to US based clients.Reviewed hundreds of documents, providing assessments and opinions to their potential impact and implications to the proceedings moving forward.Reviewed written form and listened to hours of depositions offered by both parties in these proceedings. Responsible for assessing each deposition and its accuracy for the information being provided specific to the IT industry, use of the global delivery model for services delivery, business models utilized, analyzing operational models as presented to determine their effectiveness and whether realistic to meet the SLA’s (Service Level Agreement) for project delivery. Policy and procedures for their influence on operations and the proceedings I was chartered to provide my opinions.The result was a Summary Judgement for the client which I was recruited to assist in these proceedings.

Clyde & Company

01.2019 - 01.2022

Lead a new US-based presence for an Indian-based business and IT services provider, which involve sales, marketing, customer experience, operations, service delivery, and HR functions. Coordinate with marketing resources in defining industry and segments focusing on resources to meet goals while establishing outbound touch campaigns.Responsible for building a network of highly influential thought leaders and business figures inclusive of multiple industries. Collaborate with senior leadership in strategic planning and tactical implementation of goals and objective.Advise on issues critical to the balance between sales growth and capacity utilization.Refine, expand, and integrate all the marketing, business development and sales processes, procedures, policies, and systems into cohesive and effective ways. Manage initial market traction campaigns with offshore resources developing outbound marketing for defined industry vertical markets.Coordinate offshore resources to meet individual industry delivery needs. Managed multiple projects and portfolios to achieve increase in efficiency and cost reductions. Attain sales volume objectives by developing an action plan to increase current product volume and maximize product penetration within the accounts.Key Achievements:Established a new US-based company, which involved defining operations while developing new business “first day.”Developed strategic relationships with a top healthcare services provider that transformed the organization into a multiple service provider across the US market.

Skybage, LLC

01.2015 - 01.2019

Collaborated with the chief executive officer in defining organizational processes and procedures as well as defining, establishing, and instilling end-to-end processes; and defining goal setting processes of the Sales Team. Oversaw all marketing and business development training in conjunction with professional development team.Responsible for strategic analytic leadership and tactical planning for the marketing and public relations teams.Liable for creating marketing collateral and competitive assessments to better understand positioning of products.Served as management consultant in charge of providing sales, marketing, products, services, and organizational planning for boutique IT services provider. Facilitated, and where relevant, participated in key client visits, pitches and presentations and supported the development of high-quality proposals to clients.Built an indispensable relationship through an absolute focus on servicing the customer. Identified customer needs for new product initiatives and established a strong working relationship to satisfy needs. Led the internal support team build customer relations and jointly solved customer needs.Rendered support to the sales leader in identifying end-to-end sales procedures, setting goal for the team and the organization, forecasting, creating templates for reports, and monitoring service level agreements (SLAs) for funnel management. Developed the “outbound strategy” to promote client development. Arranged outbound traction campaigns to identify industry markets with automated and personal follow up procedures.Examined overall internal resources to align with sales, marketing, and delivery for creation of traction at a faster rate.

Telliant Systems, LLC

01.2014 - 01.2015

Responsible for implementing and managing revenue-generating and cost-management initiatives based on industry best practices. Led a line of business in an innovative, strategic leadership role that includes the design, development, and go-to-market strategy of offerings as well as continual improvement of quality, profit, and customer satisfaction.Restructured marketing operations and differentiated service offerings for several areas of operation. Provided leadership to the company to build sales, delivery, and operations while establishing a strong presence in several American markets. Established sales processes and goals for the team.Directed all aspects of operations to successfully achieve previous goals for sales and service delivery.Oversaw and coordinated all marketing, and business development activities/strategies and measuring related results, in close collaboration with the global business development and marketing departments.Developed the activities of the business development/marketing team, ensuring high performance and quality.Rendering support to offshore practice and operations leads in improving service offerings for a clear market difference. Provided consultative support to Right Source HQ in the UK on products, services, sales, and service delivery outside the America region.

Right Source Global, LLC

01.2013 - 01.2014

Provided wide range of consulting services, including services planning, market identification, review, editing and input for all collateral materials by utilizing outbound phone, and email campaigns.Identified the services needs of clients and developed and presented a complete service solution ranging from standard offerings to complex global custom engagements.Served as a BPO subject matter expert in addressing all potential customers’ calls, as well as in interacting with the chief information officers (CIOs) and chief marketing officers (CMOs). As a trusted advisor, built in-depth knowledge of clients’ business priorities, challenges and initiatives that can be translated into opportunities.

Subject Matter Consultant

01.2013 - 01.2013

Delivered market-focused services, consulting growth solutions, and expansion strategies, which included sales, marketing, service delivery, and market strategy through development and implementation of a tenacious sales engagement model. Built and maintained effective relationships with a defined customer base to ensure a high level of satisfaction and increased revenues. Identified, developed, and closed new sales opportunities. Served as the primary interface for all services and created demand for the organization’s services by raising their profile with customers. Led development of business case strategy for client. Grew pipeline, forecast and secure results, including align ed delivery. Generated consistent pipeline for business performance. Managed planning for sales and market input to offer BPO and IT offerings to the North American cable marketplace. Directed the operations of sales and delivery organization in North America for a key India IT services firm, providing innovative business process outsourcing and infrastructure management solutions to telecommunication service providers, such as AT&T and Verizon.

Wipro Technologies

01.2010 - 01.2013

Obtained revenue targets by developing and implementing sales strategies, while establishing C-level relationships.Identified potential areas for growth for current clients. Identified and cultivated new business opportunities through phone prospecting, marketing, and industry relationships.Examined and tracked market requirements based on industry trends to improve annual revenue growth.Managed and developed relationships with customers and clients and provided a consultative sales approach that delivered the highest level of account management services.Rendered strategic leadership to North America Sales Team throughout the company merger and acquisition.Key Achievements:Secured two new accounts in utility industry for the company’s first BPO opportunity in utility vertical.Gained additional first communications client in CALA region with a wireless carrier within Central and South America markets for strategic consulting engagement.

Patni Americas, Inc.

01.2007 - 01.2010

Bachelor of Arts - Marketing

Columbia, SC

Bachelor of Science - Management

Columbia, SC

Senior Executive Management Training Program -

Cambridge, MA

Technology Management & Innovation Certification -

Cambridge, MA

M. David Wood

Summary

Overview

Work History

Education

Bachelor of Arts - Marketing

Bachelor of Science - Management

Senior Executive Management Training Program -

Technology Management & Innovation Certification -

Skills

Accomplishments

PRIOR EMPLOYMENT DETAILS

Timeline

Bachelor of Arts - Marketing

Bachelor of Science - Management

Senior Executive Management Training Program -

Technology Management & Innovation Certification -

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