Michelle DeLaney
Orange,TX
Summary
Human Resources Executive with 15 years of progressive HR experience and advanced knowledge of employment law, compensation, recruitment and employee relations. Engages with HR service providers and suppliers on HR systems, payroll, insurance and training and development to promote high performing organization with efficient operating systems, professional and skilled staff and sound financial resources. Maintains strong stakeholder focus and service-oriented attitude with excellent organization and interpersonal skills to excel in multi-cultural environment. Human Resources is a passion of mine and love to culture and create a positive and thriving work environment.
Overview
17
17
years of professional experience
Work History
Director
Southeast Texas HR LLC
01.2015 - Current
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Managed the onboarding process, providing new hires with necessary tools for success from day one.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Designed and implemented region-wide recruitment, behavior-based interviewing and skill matching procedure, decreasing employee turnover.
- Mitigated risk exposure through diligent workplace safety practices and proactive policy enforcement.
- Streamlined recruitment processes for increased efficiency in hiring top talent.
- Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
- Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Improved employee retention by implementing strategic HR initiatives and conducting regular staff evaluations.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in a team setting, providing support and guidance.
- Gained extensive knowledge in data entry, analysis and reporting.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Branch Manager of Sales and Recruiting
Advantage Resourcing
09.2009 - 12.2014
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
- Supported financial director with special projects and additional job duties.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Generated financial and operational reports to assist management with business strategy.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Consulted customers to boost product sales and services.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Complied with established internal controls and policies.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Sales Associate
Home Furniture
08.2008 - 09.2009
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Commercial Sales Representative
ADT
09.2007 - 08.2008
- Organized and executed product blitzes to identify and engage new customers in target markets.
- Built diverse and consistent sales portfolio.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Cultivated referral-based leads through diligent relationship-building efforts with satisfied customers.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Stayed current on company offerings and industry trends.
- Presented bids and contracts for potential clients to review during meetings.
Education
High School Diploma -
Little Cypress - Mauriceville High School
Orange, TXSkills
- Employee Scheduling
- Information Technology Management
- Business Forecasting
- Creativity and Innovation
- Marketing Strategies
- Performance Evaluation and Monitoring
- Process Improvements
- Program Administration
- Verbal and written communication
- Organizational Development
- Payroll Administration and Timekeeping
- Decision-Making
- Sales management
- Human Resources
- Effective leader
- Revenue Generation
- Database Maintenance
- Relationship Building
- Staff Management
- Contract Administration
- Business Planning
- Negotiation
- Human Resources Management
- Operations Management
- KPI Tracking
Timeline
Director
Southeast Texas HR LLC
01.2015 - Current
Branch Manager of Sales and Recruiting
Advantage Resourcing
09.2009 - 12.2014
Sales Associate
Home Furniture
08.2008 - 09.2009
Commercial Sales Representative
ADT
09.2007 - 08.2008
High School Diploma -
Little Cypress - Mauriceville High School
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